Time Warner Cable

I almost made a big mistake. Thank god the Time Warner installation guy was too lazy to run a cable into my house to set up a new modem. ATT Uverse here I come.

Installers (Contracted & Employed) were all on time, courteous, and knowledgable, even in the midst of severe problems caused by neglect of the property owner & other tenants. (We Rent). The 4 Stars are due to the fact that we initially set up TWO appointments just to set up the service that some how got lost in the system and/​or the internal communications between the cable internet /​customer service new customers department. This was rectified by dropping the install fee. Once we HAD the service, we made 2 phone calls to Customer Service, and their assistance was pretty much immediate & they provided what we asked for quite rapidly. CSR’s were also available ²⁴⁄₇.
Usually it’s all the reverse, Cable Companies treat you like a king until they get your money. Since they’ve done away with the broadband bandwidth cap, we came back to Cable internet after an 6 year absence. (Last time we dealt with Comcast in another State).

I pay for ⁵⁰⁄₅ and they deliver 22/1.75. What more is there to say?
This is pathetic yet the laws in the US are such that they have a dualopoloy.
There is no other option. Thank you Google for at least forcing other providers to start improving their infrastructure.

Pay more and go with someone else. I have to reset my modem everyday to get the full speed that I pay for. For whatever reason, my speeds get throttled down to 3 Mbps from 50 Mbps once a day unless I reset the modem. I have never had this problem with AT&T.

I have had Time Warner or should I say been stuck with them for the past 7 years due to them being the only available option until recently. The customer service is terrible and 99% of the time it is outsourced outside of the US. My service goes out constantly. I just spent the last hour trying to reach someone who could help. All 3 reps were not in the US and 1 tried to offer me service. Big problem if you can’t understand my issue with an outage and think I’m calling to sign up for service. If anything I’m ready to cancel it. Terrible.

They are the only game in town. The don’t care about you. They want your money and will violate their own contracts to monetize every possible aspect of service. They tried data caps, but the revolt in Austin was immediate and harsh, don’t be fooled, they will monetize data some other way.
It’s not worth going into the 20 years of horror stories, because the bottom line remains, they are the only game in town for a LOT of people and they couldn’t care less.
Only when Google came to town did they finally relent and hoped throwing a little extra bandwidth at customers would solve things, and that has gone so well.
If you ever get retention, expect a battle, but you say, «…it’s retention, they are supposed to try to keep you around by being nice!» Think again. Imagine every call you have heard and every transcript you have read about Comcast, same only different.
Nuff sed.

Haggling with Time-​Warner Cable is frustrating for a new service plan. I feel like I am buying a car when it comes to the sales department. How many times do I need to express that I do not want the phone service?

NEVER Choose Time Warner
WOW! Not only does time warner have super spotty service but their customer service is the absolute worst.
After their online system double charged me I got on the chat support with them and the agent told me to contact my bank and ask them to remove the charges.
After my bank removed the charges Time Warner added $ 100 In Fines to my account!!!
So they told me to do something that resulted in them being able to fine me $ 100.
After calling them the first time the agent assured me that they would remove the charges from my account.
2 weeks later I went in to pay my bill and the charges still have not been removed.
Contacted them again … Agent claimed to have no record of any contact that I had made.
After explaining the situation again they assued me the fines would be removed.
I am now on the 5^th contact with them to get these fines removed and now they want me to FAX (who even has a fax) them a Running Bank Statment proving that I had money in the account and that the charges where posted prior to being removed.
There was a 4 day gap between when they took the money out and when my bank reclaimed the money so I know they have that information allready.
DO NOT USE TIME WARNER… Their stranglehold on the market will dissolve with Google. But choose ATT or anyone else before you even thing about time warner.
Terrible
Internet Speeds. Terrible Customer Service… Terrible Company

I’m guessing Crystal L must work for this really bad company. Who else would speak so glowingly about their horrific customer service and then go on to list their products. Lol. I have had this service for 3 months and what I can say is when my phone line/​internet went down for my job I had to take several days off because they either sent incompetent workers to repair the issue or dishonest ones. On one morning they showed up and telephoned my old California number and then just drove off stating that I wasn’t home. Hello, I requested my phone service be repaired-don’t you think they might try ringing the doorbell or knocking?
When you call in, don’t expect to actually receive any assistance quickly. These cs reps are at the complete mercy of the dispatchers. Also don’t bother asking to speak to a supervisor because the only thing you’ll receive is an even bigger apology.
Today I am canceling my service-​Ha!

I’m going to go against the grain of many scary and frustrated folks who have dealt with TWC but hear me out. They have done good by me for the 4 years that I’ve done business with them.
If you call and you haggle and are as much of a smooth talker as I am, you can get GREAT incentives to have an amazing fast speed internet household for less than $ 50 a month. Seriously, look at my bill for the last 8 months. This is the promotion I haggled for over the phone with a customer service representative. Everyone that I’ve ever spoken to has been pretty competent and as long as you aren’t a jerk to them, they are more than willing to deal with you and try to help you to the best of their capabilities.
Thanks TWC for stepping up your competitive pricing and doing us right. I know once Google Fiber comes along up north you’re in some hot water but in the meantime, keep those prices like this, don’t price gouge us consumers and we can expect to see more stars for you in Unilocal reviews!

Shame on this company taking advantage.
I subscribed to Time Warner several months ago, a basic package that included TV and internet. The services were too costly so I called to downgrade my services. Keep in mind, Time Warner makes it VERY easy to upgrade services through their online chat or through their online website but downgrading requires going through hurdles and having a representative essentially talk you out of your planned downgrade even if you can’t afford the services. You basically have to beg and cry just to make the person listen to you and sometimes all they give you is attitude.
On the next bill, I noticed that my services were not just downgraded, but now my bill had skyrocketed over $ 50! All I wanted was service removal, but now I was stuck with paying even more money.
I would recommend NOT using Time Warner. Please PLEASE save yourself the hassle.

The saga of bullshit continues.
We changed our plan on Saturday to local TV, home phone, and 200mbps internet for $ 65/​month. I checked the internet speed a few times on Saturday to make sure the new plan had gone into effect. Sure enough, we were getting about 180 mbps.
This morning my husband mentioned that he thought our internet connection was really slow. I did a speed test and, sure enough, we were only getting upload speeds of about 25mbps. I called TWC to find out what was up, and was told that we had signed up for the 30mbps internet plan.
OH, HELL NO.
I corrected the customer service rep and she changed her story to, «Oh, yes, some parts of town haven’t had the lines upgraded to be able to handle 200mbps speed.»
I pointed out that we had been getting 180mbps on Saturday. I also asked her how Time Warner could justify switching my plan to a 30mbps plan without consulting me. She tried to explain that the 200mbps plan is «still being tested» and that while that kind of internet speed won’t be consistent, I will sometimes get that speed while only subscribed to the 30mbps plan. «It’s like a free upgrade!»
At this point, my head nearly exploded.
I made it clear that this was unacceptable. She said she could send out a tech to see if there’s a problem with the lines in our house or in our neighborhood. «Of course, this will be free! It looks the earliest available appointment is on August 30^th.» (This is almost a week away, and a Sunday to boot.)
My displeasure was impossible to contain at this point and I responded with, «How shocking!»
Once it became clear that I was going to insist on better service than Time Warner seems to offer by default, she was magically able to find us an appointment tomorrow.
Between the two years we spent paying for internet speeds our Time Warner-​provided modem was incapable of delivering, the debacle of trying to downgrade our plan to something more affordable, and the current snafu with my internet speed, I am so totally done with this company. They just installed Google Fiber in my neighborhood and I CANNOT WAIT for it to go live.
With Time Warner as my internet provider, I have to constantly monitor how much they’re charging and what kind of internet speed I’m actually getting for my money. If there’s ever any problem (which there inevitably is), I have to insist on prompt and competent resolution to the issue or roll over and accept the shitty, inconvenient, incompetent service they offer by default.
Google Fiber, I await you with hope in my heart. Time Warner has set the bar pretty low, so you’d have to work pretty hard to disappoint me.
Time Warner, you suck.

I scheduled appointments 5 times for a tech to come out… Never came. Even got calls saying they were on the way. Never came. They’re lazy and careless. I had the contractor for my apartments tell me to «text him» about appointments at first and he didn’t even show when he said they told me «today’s my day off» like ummmm no you told me you were going to be here. How are you off?
This company is pathetic, there workers are careless and unfortunately no matter how hard I tried to go to someone higher up to complain, nothing ever got done. All appointments keeps getting canceled or had to reschedule because workers there dont actually work

The slowest service in the world! These guys make the US Postal
service look speedy. I wish there was more
competition!!!

Do not use this comapny. I was with them for three years and moved to a new neighborhood were att had giga_​power so I switched over because I work from home and need a good connection. Well they sent out a technician to run time warner cable in the are and the technician purposely cut our att wire in the ground. Didn’t knock or anything just took off! I had to go to a coffee shop to work for the rest of the night. Shady comapny that that dug up my wire! What happened to being honest and trying to win back customers with with award winning service. Guess they have to play dirty when they don’t have the right talent or services!!!

I subscribed for cable, phone, and internet 8 weeks ago and I have already had 4 technicians here and every day have had at least 5 calls a day trying to fix my cable. I have experienced a daily outage with pix elation on avg. every day since signing up for cable. I get a call from tech support at a min. of 5 times after the original call. The call occurs while I’m at work and unable to do anything.
I’m sick of this company and the service they provide. I’m paying 127.00 a month and I do not get any of the services I pay for and I’m told that it might be interference from the ghosts of the dead that might have been in the funeral home across the street from me. Boooo
I have never been so unhappy before in my life. Never have I been treated like a stupid idiot. I am done with this company and demand a call from thr president of the company. I wouldn’t suggest TWC to a blind, deaf, mute at this point.

Blergh. I hate to be the next person that writes a terrrrrrrrible review for TWC so I wont. I have had an odd relationship with them — sometimes their stuff works great, sometimes its laggy and crappy. I’m still not convinced that I’m getting the full value for my internets based on speed tests.
However, at least for me, they seem to make it right. They’ll reduce their fees if you press them and talk to a customer retention agent. They’re kind of ever present and I don’t totally hate the folks I’ve spoken to in the past. Until I get google fiber, these guys arent the devil.

I really dislike lies. And, for the record, half-​truths, tricks, and fine print intended to trip me up totally count.
You promised me a laptop computer for signing up, I did my best to jump through all the hoops you put in the way. You told me «you can expect it in three months» and then, after three months I called to ask where is my laptop you told me «oh, you should have asked about that 60 days ago.»
???
So, TWC, I think the time has come to go back to Grande. Thankfully they’ve moved into our new neighborhood. They never lied to me and they have pretty decent customer service.

If I could give Time Warner zero stars, I would.
I moved from a location that had only Time Warner as its internet service provider, and I was being lazy, so I decided it would be easiest for me just to have the service moved rather than go with a new/​better company.
Even though I had called Time Warner weeks in advance to schedule my move, I was pleasantly surprised when I plugged in my router and actually had internet service! And for three blissful weeks, I did. Suddenly, my internet went out. Thinking maybe the bad weather had something to do with it, I waited for a few hours before calling their tech support line. Turns out, Time Warner never switched over my service, I had just been using some random internet (most likely from the person who lived there before me). Once the actual Time Warner switch occurred, the quality of my internet plummeted. Is there any way to find out who was the provider for the internet I was using before? Because I’d like to transfer my services to them, please.
Of course, this wasn’t even the worst part. By far, the worst part was that Time Warner still wanted to charge me for the internet that I wasn’t using at the place I had moved from! So, I go three weeks using some other internet because they simply didn’t do their job and still wanted to charge me since, as the lady on their customer support line told me, I «still had internet».

While, I agree with anyone that TWC’s customer service is not that great and I hate having to schedule a whole day just to talk to them on the phone, this review is specific to this building.
Short and sweet, I bought my own modem and had to return the one I leased from TWC. Walked in at 8:35 on a Monday morning, there was barely anyone there. I gave my modem and power cord to the lady behind the counter and my job was done. No waiting, no lengthy setup, no rudeness. In and out in 5 minutes and just had to give the equipment and my name. Even though returning a modem is a common process, it’s always a relief when dealing with TWC is quick and simple.

I couldn’t give them 0 stars so I was forced to rate them with 1. Worst cable service ever. I don’t understand how the cost of service continually goes up while the level of service just continues to fall.
Update 5÷30÷2010
ABSOLUTE PIECE OF SHYYTE