Time Warner Telecom

Today, TWT sent out an impressive team to address my review. I’m unsure (and a mite unsettled) how they connected this review to my employer, but they did. I spoke with their Manager of Operations, Regional Manager, and my outstanding sales rep.
Unfortunately, an area power outage had me busy saving server most of the time we were supposed to meet, but I made a few minutes to chat briefly, and they certainly addressed my concerns. I appreciate the time and effort they made to come and chat with me, and they provided me with methods to alert them (and indeed, requested that I do so should we experience another outage), as well as escalation paths on both the technical and managerial side.
Obviously, I can’t know what’s going to happen next time (and there will be one — no telco in the world is immune to outages), but they certainly redressed the wrongs.
I cannot speak towards whether a credit was issued on our account; I have no visibility towards that side, and even if I did, I certainly wouldn’t post it on Unilocal!
In all, they could not have handled my complaints better.