Toys R Us

Standing in line FOR THE SECOND TIME waiting to return items. Waited 20 minutes the first time with my 13 yo only to be told we couldn’t return items w/​o a government issue ID. My daughter is 13! Where would she get a government ID? And if this is so important, why not ask for it at purchase? I’m sure your customers would be happy to go through that hoop! (Not!!)
I had forgotten my DL, yet had the credit card on which I had the purchased the item.
So we are waiting in a line that is wrapping around the back of the store while they have 2 check out clerks and 2 clerks doing returns. THIS WILL BE THE LAST TIME I EVER SHOP AT TOYS R US! The service is so bad I wouldn’t even give one star, but can’t post this otherwise.
17 minutes and counting… we’re only about ¹⁄₃ of the way to the check out/​return clerks!

This is honestly the most melancholy toy store I have ever walked in to. The employees look like they hate their life and it’s silent. There isn’t any music playing, nobody asks for help or greets you. Plain terrible.

We took our soon to be 3 year old daughter to this location to pick out toys for her birthday! Three gentlemen greater us and told us to sign up for their birthday giveaway and gave her a crown and a balloon and announced it was her birthday over the PA! Can’t wait to go back and buy without her being with us. They really made her feel special!

After two visits I realize coming here is a waste of time for it is hard to get here and always see few cars parked. Upon my last visit I walk in and see lots of open used space and this store has a lot of square footage. The store is organized but skimpy on selection within common collections like Star Wars, Legos, and Hot Wheels. I saw empty shelves and whatever items left were undesirable. One the bright side I did see staff helping customers out to located what they were looking for. They had some new toys and a section of discounted ones.
Overall I could not find what I was looking for and expected a place like this to be fully stocked since they are identified as a toy store.
So I had to go to a different one to find what I needed. Even small mom and pop toys stores has good selection and will wrap your items for you for free.

This has to be not only the worst toys r us I have ever been in but also the worst toy store ever. It looked like it was the day before X-​mas and they forgot to restock.
The shelves here were bare. as in no cool toys at all. Whomever does the ordering needs to get on their game. I came in looking for some Star Wars action figures and the selection was so shitty I just left. They had maybe 3 or 4 action figures it was awful.
It looked like someone had returned a swimming pool and they had that marked to down 30 bucks. Was a pretty big pool and was cheap but who wants a returned swimming pool.
This location is a skip, there is no point coming here.

I have been in many other Toy’s R Us locations and this store was pitiful! The selection of toys was minimal. Actually anything I was looking for was not there and I know they have it at other locations. The store is a bit small too and set up weird in my opinion. I will probably just go somewhere else next time or to a different Toy’s R Us location.

If I could give this store a negative 5 star I would. So I bought the Little Tikes 10^th anniversary edition push around buggy on 07.19.14.
I live in Leander but I drove over 30 minutes just to go to this location because it was the only one that had this item in stock.
I was so happy when we got it!
But as soon as we got home and this poorly made and unsafe item was assembled, I found out that the steering wheel could not be safely secured. My 10 month old son could easily take the steering wheel off.
With that being said I immediately took my son off this pathetic, «Made In the USA» item.
How could they manufacture a product that didn’t have a safe and secure steering wheel!
I then called the store and spoke to the same guy who helped me carry this to my car. I explained the situation and he said I could just bring it back to the store to have them inspect it. I didn’t want to face the long drive under the scorching sun but of course I wanted my son to have a safe car!
So this Sunday morning I called the store again and was able to speak with Chris, one of the store managers. He said they would be more than happy to inspect the product for any defects and possibly exchange it for a brand new one and he offered to assemble it. I was super ecstatic and so I drove myself and my son another 35−40mins or so to return or exchange this product.
As soon as I got to the store, guest services personnel was already expecting my arrival. They then paged Chris and he came to the front right away.
He tried to place the steering wheel back in place.
In a super rude, sarcastic way he said, «okay try to take it off» and thought he fixed it. I am not an idiot, did he not for a second think I tried doing that already? Does he really think I wouldn’t be able to follow the assembly instructions?!
I felt so insulted, as if he thought I he was superior or that his job was so complex. As if! Telling me ur kids had the same thing and you never had any problems with it does NOT help my situation at all. It is irrelevant to tell me your life story. I don’t care!
What I care about is my son and the crapppy product you sold me. Anyways…
My son was soundly asleep on my shoulder. He is 23lbs at 10 months old, how the heck did he expect to do that.
then firmly suggested that he should try to lightly take the wheel off.
And of course it was easily removed… he went to the back to get a new box.
When he came back to the front with the brand new box of this product he took out the steering wheel and said ‚“they’re all made the same exact way. So I don’t think you would want this!“
So it became apparent that he agreed that this product was poorly made and was unsafe since the steering wheel could not be securely put in place.
He then asks the cashier to issue me a refund.
After that, I looked around the store to find another type of push around car I could purchase for my son. Since he was so in love with the buggy.
I found the 2 in 1 cozy roadster which was made differently from the one I returned, with the help of guest services we opened the box and found this was made much better and the steering wheel seemed much more secure. I was very excited and asked if they could assemble it because my son really wants to stroll around in it.
As the cashier was getting ready to ring me up, she also tries to call Chris and see if someone could assemble it.
The cashier came back and said unfortunately they were not able to assemble the Cozy Roadster.
I grew furious by the second, waiting for Chris to arrive to Guest services but a few minutes had passed and he was no where in sight.
I was so pissed and annoyed. Why did he tell me on the phone he or they would assemble the new one when I exchanged the defective product. I drove from Leander to South Austin just for that sole purpose. I could’ve easily went to a closer location if all they were going to do was give me a damn refund.
I didn’t want the money. What I wanted was a safe, well made push around car that my son could enjoy. I called customer service to file a formal complaint. Hopefully someone is able to give me a call tomorrow. This is extremely unacceptable. The way Chris handled the situation was so unprofessional and impolite. He should not have promised anything if he was not able to deliver!!! It is unfortunate that there are people like him that is part of their management team. That is just sooooo sad

The one star is for the employees who are there, and doing their best, but management or whoever is responsible for the state of this store should get a negative star. Like other reviewers said, it is hard to find help and the store is not in very good shape. But I finally wrote a review because we bought stuff several times and very often had to return it because some part was missing or broken, right out of the box. Sometimes we returned the same toy more than once before we got a working one. Suspect they put return by customer stuff back on the shelves, with no care if it has been opened before or is even complete. Our last experience was a doll house for over $ 100. There were pieces missing and the left half was missing and the right half was double. So I called the manufacturer, shipped it back to them and got an new house. Comparing the two, it was so clear that what we had bought for FULL price was an opened and very badly repacked box with missing pieces. I am all for customer friendly returns, but please check the box for completeness before putting it back on the shelf and don’t hope the next idiot customer won’t notice. Again, this has happened with more than one toy we bought at this store, and I am very hesitant to buy stuff there again, or if I do, I will check it right in the store.

Watch out for employee Chris short skinny black hair and goatee!!! Caught him stashing collectible star wars figures under false bottom of register in video game. Took it right from the peg I was looking at. I ask for store manager he told me he was a supervisor, clearly he was a stocker.
I then asked for store director, he walked to the front desk and he begins to tell the story to the HR personal on staff. He STARTS TO TELL THE STORY WHEN I AM THE CUSTOMER WITH THE COMPLAINT ABOUT HIM. He says he had it in hold for a customer, she tells him to go get it for me he balls and I can tell he is getting upset about it. I follow him over to the video game section where he stashed it.
GUESS WHERE HE PUT IT? UNDER A FALSE BOTTOM OF THE REGISTER COUNTER!!! He hands it to me and says he will ring it up in there in the video game dept. I said NO I DO NOT TRUST YOU AT ALL, I WILL TALW THIS TO THE FRONT REGISTER!
I get to the front and the HR person points to a man dressed in a underarmor sports polo no name tag… He looked like a vendor for a sports line them a store manager or director. Again no name tag nothing showing he represents TOYRUS he hears my complaint and I even show him where the employee CHRIS was hiding the figure. The whole time Im trying to explain the situation to Cornelius the store manager, CHRIS getting agitated and interrupting me to the point the manager asks him to stop.
I then tell him how I can never find the harder more Collectable toys at this store.
I tell him I’m calling corp offices and need the store number (7017) and ask for the person claiming to be the store manager full name first and last. He refused to give me his last name. I told him that his employees seem dishonest and the store policies shady. I called corp offices they were shocked and couldn’t believe that the employee was hiding toys held for customers as this alone screws their inventory.
SO MORAL OF THE STORY!!!
YOU WILL NOT LOCATE HARD TO FIND COLLECTABLES AT THIS TOYSRUS STORE EMPLOYEES ARE TAKING THEM OFF THE SHELVES OR BEFORE THE GET TO THE SALES FLOOR. You will never find anything from Zelfs to Star Wars short packed toys! This store is shady, filthy and don’t even where name tags to represent themselves as store manager or directors. These toys go for big $$$$$ on the after market and the people working there are pulling them for personal profit!!!

Will never go back to any toys r us. I’m not sure how this this location is still in business. Every time I shop here I leave wishing I never walked in. The store is a mess, cluttered, and I can never find what I am looking for. Today after an hour of shopping I finally found an item for my friends son’s birthday. The item was labeled $ 26.99 on tje shelf. When I checked out my bill was $ 56.99. Money is not the option, however, when I told the cashier that the price was wrong she asked me if I would like to return the product. I said no, and walked her to the shelf, where 3 more of the same item sat. While she checked on the correct price the line became 8 customers long. Only one checker was helping customers. At a desk on the side of the store, sat the general manager. So I left the register and spoke with the gm Cornelius. I told him that the price was wrong and that every time I shopped here I left disappointed. He said that a customer probably moved the product on the shelf. I told him that there was more of the same product in the same location. He did not want to help me nor did he care to ask about the past experiences that I had in the store. This place suxs the life out of you!

This place makes me happy that I got knocked up in my first year of college, had two kids in my early twenties, so that now that I am in my mid-​thirties, and have grown bitter, callous and bitchy, that my kids are old enough to hate this god forsaken, rapey-​giraffe, messy ass excuse for a toy store, as much as I do.

I will say that Toys R Us around any holiday is a 1 star in my book, but then again, any store is. Crowds are never fun, and IMO all stores get turned upside down, especially one that caters to kids. With that being said, for normal days and shopping for gifts I love it here. They carry alot of exclusives, which in this day, EVERY store does. Why not have the SAME at all of the stores? But thats for another day.
We recently came to buy gifts for the little ones 4^th birthday, they had most of the things he was interested in buy one get the next %50 off. That is a GREAT deal, and they seem to always have superb deals. At Christmas we bought a train set for %50 off, during XMAS shopping!
The lines do back up as there aren’t many registers, but overall I have always been happy with the customer service. On several occasions I have had associates call around and find an item I was looking for, and once even fill out all the info and have it shipped to me.
This will continue to be my go to shopping for all the kids stuff, and yes its for the little ones! Why would I want a light up light saber and Darth Vader Mask? Ok, ok, it was for me, but don’t tell :)

Aaaaaah! Last minute Xmas shopping!!! Store was packed, toys all over the floor, restrooms were gross, no one offered to help, the employees looked like zombies, the toys didn’t have prices on them and we couldn’t find one of those price check machines. The only reason why they get 2 stars is because I was able to find what I was looking for. Long live Festivus, smfh…

In my wistful childhood memories, this place was the end of the rainbow. I am much older now, and I was deeply disappointed the last time I went in. The only analogy I can think of is this. Nostalgic vision of the store: FAO Schwartz. Actual store in present day: Walgreen’s first cousin.
Depressing.

There’s only one reason to come here, a kid needs a toy for a birthday or something like that. My wife seems to find decently priced clothes here on occassion. The staff is typically almost as young as the crowd it services, and work isn’t exactly their specialty. I had one girl flounder around the registers for 5 – 10 minutes before she finally shucked me off on to someone else. That other person was very helpful, so I’m glad the first girl finally realized customer service is not in her skill set.
Try shopping local instead. Might pay more, but it could be worth it if you get frustrated.

Not what it once was, but it’s convenient and nice to have a ‘go to’ place when that whimsical adult child in you wants to come out and play – with a Barrel of Monkeys, Rock ‘Em Sock ‘Em Robots, Toss Across, or Twister. ;)

I left distraught I couldnt get the assistance I needed. The staff members doesnt look happy working there.
So the main reason I came was because I had been to multiple toy stores before this one to find the toy that i was looking for for my godson. I had researched it online prior and went in knowing exactly what i need. I walked around for a while looking for the toy and even with a confused look on my face walking past staff, no staff members acknowledged me. I then finally hunted down a staff and asked where i could find this toy. She just pointed across the store and said probably in the Toy Story 3 wall or the auto toys section. Which both sections I have looked already. I finally just gave up and left since I had to leave.

Who doesn’t love Toys R US or at least didn’t when they were a kid. Its a far cry from that superstore that is burned into my memory as a sort of shangrila for kids.
With that said you definitely don’t want to go on a weekend or on a holiday if you know whats good for you.
We went looking for some simple old skool army men but couldn’t find any that weren’t $ 20. If you need popular toys or games or baby stuff they will definitely have it.
Overall a good place but just not for me.

I buy my nephew gifts here to send off to China. He’s getting some Batman figures soon as well as a big set of Hot Wheel cars!
But. .. to really set this up. .. So yeah I sorta collect figures sometimes. But I don’t collect as much as I used to. In fact I got rid of 90% of my collection 8 – 10 years ago, but i enjoy picking up certain interesting Star Wars figures still.
Yeah, yeah, I am trying to justify my nerdy habit to my fellow Unilocalers.
Pretty much all TRUs are hideous shadows of their former selves. This one is no different.
The licensed action figure aisle used to be so AWESOME back in the 80s! Then they shrunk it and shrunk it some more, yet it seems like more movie and comic book action figures are being released than ever before in the history of toys. Why don’t they carry more? Why don’t they have any of the new stuff? Why can’t they order more and have better merchandising of the product. What they do seem to get also often ends up in the hands of eBay scalpers.
Just order a little more TRU. Rethink your business model with licensed figures. You should have done it years ago!

If Toys R Us is not super convenient, why not go somewhere with a happy happy toy toy experience, like TOY JOY or terra toys or many of the other great Austin toyventures.
I visited on Christmas Eve and bought Catch Phrase for a gift and again on New Year’s Eve when I purchased Catch Phrase to give to the New Year’s Eve dinner hosts. Deja toy.
Mediocre experience. One star because I did actually find the game, twice, and, even on Holidays, the cashiers were nice.
Kinda grinchy, but this big box toy place is trying to be too many things to too many people.