Tree Apartments

We moved in Nov of 2015 and cannot stop bragging about the place to my friends. I have an eye on this apartment complex for months before we even started living here. I thought it was too expensive for me, until when it came time to look for a new place my amazing apartment locator, Danielle Coslin, helped me out and saw that this was actually in my price range. I am so blessed to truly live in such a nice place. We call it our «Fortress». Very pet friendly, garage enclosed, motorcycle parking at the end of each floor parking garage, and truly an amazing Staff that takes care of litterly EVERYTHING! It is truly nice and wonderful to be treated like royalty! Would highly recommend this place to anyone and everyone who wants some peace and quiet.

We lived in Tree during 1 year and we have mixed feelings about it.
Staff:
— Generally the staff was very professional with us and tried to assist us on our requests, but with some staff we always got the feeling of some superficiality.
This was mainly after we requested to move apartments due to noise issues. Or maintenance requests were accepted with reservations by some staff. We felt uncomfortable in making requests after a while…
Amenities:
— No doubts this place has superior design and attention to detail on the common areas. The leasing office area with decorated as a modern ⁴⁄₅ star hotel. The pool area very well designed and maintained.
Parking:
— ok, but after 5pm you often need to park on upper floors. Also in the entrance they had the trash containers which gives the place a not so great 1^st impression
Gym:
— Equipments is ok, but media controls and wifi only worked 50% of the time
Doggy park:
— Often in mediocre condition but I believe its more to due to residents that simply don’t want to clean after their dogs but complaint about the conditions
Neighbors:
— With the exception of a few nice people, this place is like a wanna be frat place. no one says hello to each other, and there lots of smugness in the air :)
Quality of construction:
— I am new to the US, so I was shocked to find how bad quality of construction is in places like this that you pay premium price. our neighbor could hear our tv even on low volume, we could hear her on the phone and her tiny dog walking and we could hear her neighbors when they were partying (every 3^rd day) when you turn on hot water you can hear the pipes expanding and the A/​C units are noisy. the corridors to the apartments with to give a «industrial» look, but feel more like a unfinished and poorly clean on some shady building (there are open air corridors)
There is a strong chemical smell of the paint/​or clue used which caused us to have often have headaches.
Please take in consideration that many of my complaints on the quality of construction are common to many other apartment complexes. There is much cost saving during construction to increase profit.
Greystar:
— PLEASE STOP FORCING CUSTOMERS TO PUT GARBAGE OUTSIDE THEIR DOOR AND CHARGE THEM A NON OPTIONAL FEE.
Our second apartment was on the calmer patio area, I REALLY advise you to live in that part of the complex.
Overall:
— I feel this as a place for people that care more about image/​themselves than actually they have taste, or are friendly to others.
Although I have pointed out many flaws on this place, I am sure that are many people very happy living there. I also want want to share that I had great times there and many times enjoyed the engagement with the staff.

Choose your apartment wisely! If you pick one near the front or on the side next to the large dog park you may often be woken up by the city collecting trash from our large green trash bins. Some mornings they arrive as early as 5:00 am. The loud beeping sound may wake you up as the truck continues to reverse and move forward. If that doesn’t do it you will definitely be woken up by the trucks lifting and dumping several trash bins one right after the other into their trucks. This doesn’t seem to happen once or twice a week it seems to happen every other day including early Saturday mornings as well. I called the front office to report that one day they came to collect the trash at 4:30 in the morning and the office didn’t seem to be too concerned with the fact that I’m sure over 50 residents were affected by this. Besides be woken up AlWAYS by the trash collectors this place is great! That is unfortunately my number one pet peeve!

Dog park always smells like pee and no one cleans up after there animals. The maintenance staff won’t clean up or take care of these areas but you pay per fees and pet rent. Every month we have about 300 $ in added on fees trash waste, pet rent, pest control and admin fees! All bogus stuff. Live somewhere else!!!

Tree was once a really enjoyable place to live. Not anymore.
The leasing office has switched staff a couple times since the building first opened. The original staff was great and felt genuinely caring. Now they *appear* sympathetic, caring, but they will do absolutely nothing at all to help you.
Management picks and chooses who is required to follow the rules. Have an issue with a neighbor? They’ll suggest you sort it out on your own. If that doesn’t work, they’ll suggest you try x, y, and z. When those don’t work, they’ll just blame you rather than actually attempt to solve the problem. If you’re lucky, you won’t end up with a leasing violation for something that isn’t your fault.
People drive recklessly through the garage at all times. Management claims speed bumps are too expensive because apparently you can put a price on resident safety. There are issues with people double parking or visitors taking designated resident parking spaces, but apparently no one in the leasing office has the ability to tow, despite towing signs posted across the garage.
New residents constantly block part of the entrance to the garage with moving trucks, restricting people from entering or exiting the garage and causing confusion and headaches. The solution? Let’s repaint the already visible «no parking» line… because people clearly pay attention to that already!!!
When issues are actually addressed here, it’s in the form of a mass three-​page-​long email outlining all the things you’re not allowed to do. There’s so much information crammed into one email that it’s nearly impossible to sit through. No one reads them. Tree spends more time advertising parties at the pool than actually addressing problems, like aggressive dogs off leash taking dumps in the common areas.
Once upon a time Tree had building security, but they haven’t been on site in over a year. If there is a situation which requires calling them, don’t worry, they’ll be there in 45 minutes.
Maintenance was done on our balcony months ago. The workers left behind tools, which I reported to the leasing office. The tools are STILL sitting on my balcony, though they will be thrown away following this review.
The hallways are often sticky or smell bad due to neighbors not properly disposing of their trash. This is apparently regulated, yet there are repeat offenders who leave their trash incorrectly outside of their door which leads me to believe those rules aren’t enforced either.
I’ll give this place a extra star for the actual apartments. They are nicer than most in Austin, but made with cheap parts. The grounds are kept nice and common areas are enjoyable. However, the floors are paper thin, so you’ll likely hear your neighbors dog barking for hours at a time, but don’t bother complaining — the leasing office won’t fix that either. Another star for how quick and efficient the maintenance team is. They are truly the only decent part of the staff.
All in all, come January I won’t waste my time signing another lease here. I’d rather live somewhere with a leasing office that cares about more than a commission check.

Extremely overpriced for a building that isn’t close to anything at all. Minimum of 2 miles to get to anywhere that you’d ever go to, yet priced like it’s right outside downtown in the heart of a shopping district. Very poorly built. If you walk in with a keen eye you won’t see less than a few dozen deficiencies in the construction, and even that would be a pleasant surprise. Can hear casual talking of neighbors. If there’s music playing within 100 yards of you, you can hear every lyric. Finishes are poorly constructed Chinese-​made flooring, cabinets, paint, etc. that is as sturdy as plywood. Cabinets, flooring, windows, blinds, appliances, and everything else are installed on the fast track, meaning they’re not straight, leveled, measured, workable, add any word you can find for poor construction and you’ll find it here. Chip the plywood? Buy them a new floor. What better way to upgrade your units than on the tenants’ dollar.

I love living here! Super nice apartments and layouts with great amenities. The staff in the leasing office are always so incredibly nice and accommodating. They always greet us with a smile whenever we walk in. I landed this location by going to an apartment locator and I’m forever grateful!

It’s a pretty good place to live. The pool is nice but small for so big of a community. You can’t hear the neighbors since the walls are so thick. They have storage units on the balcony and ones that can be rented. Very new, stainless steel appliances, granite counters, but cheap particle board cabinets and cheap laminate floor that scratches easily, and paint on the walls that gets easily stained and is impossible to clean because it’s so absorbent. The parking garage is a little scary as people zip around corners. I almost got hit head on which isn’t really anyone’s fault except the driver’s, other than the fact that there isn’t much room to maneuver. We have also been charged a fee that isn’t in our lease which was really annoying. I just think it’s management that wants to power trip when they don’t have to. They also charge 20.00 pet rent for each pet plus a pet fee and a deposit. It is pretty close to every thing which is nice, but its pricey, so u pay for it. Most of the leasing agents are nice but not exceptional, except for the one guy that works there. He’s really nice. I’ve gone in to get a package and have not been greeted until they were completely done with the person they were helping which could be a good 20 minutes. It would be nice to be acknowledged with a «I’ll be with you in a minute,» instead of being completely ignored. So it truly is an average place to live. If it was cheaper I would give it more stars, but since it’s so expensive, I expect a tad more.

I have lived at Tree for a year and a half and am really pleased with my choice to move there. It’s close enough to downtown if you work or play there, but far enough away that you get some peace and quiet + reprieve from festival crowds. The complex itself seems better constructed than many of the plywood fire hazards I see shooting up all over town, which means you rarely hear your neighbors. The office staff are extremely friendly and responsive to any issues that arise and do a great job of making residents feel welcome and well taken care of.

The best part about Tree is their staff. The Leasing Office really goes above and beyond to make sure the residents have what we need. They also make living there a personable experience. They remember details about your life, your pets, etc … and when requests are made, I have never had to wait long before getting a response.
MOST IMPORTANT: When I have needed things fixed in my apartment, I have never waited longer than 24-​hours to get it completed. I usually come home and the work has been done. That is always a MAJOR benefit as I am not handy AT ALL and I can rely on their maintenance staff to fix things for me.
Tree is a great place to live and to meet other people. Plus, living on top of Porter’s is not a bad deal either :)

highly recommend this property.
great building and amenities — great pool. bocce ball court, bbq, and ping pong in back courtyard. hotel style lobby w/​imac computers, coffee machine, pool table, a bunch of tv’s. grab gym, too.
apartments have wood floors and stainless steel appliances. nice layouts, too. washer + dryer are included in each apartment.
but, where this apartment shines is the staff. the office staff is excellent and professional. the maintenance crew are awesome, too. landscaping on property is always impeccable. the live oak trees on property are incredible.
residents are of the hipster, professional ilk and very friendly.
having porter (restaurant) on site is awesome. always seem to end the day /​evening here.

It is usually not an easy decision to move from a house to an apartment, or to move from one apartment to another. However, the leasing staff (I’m pointing at you, Megan!) made it a very easy one. We have not lived in an apartment for over 10 years, but are so happy that we moved here. The entire staff has been fantastic! Every time I walk through the office to get my mail, I am met with smiles and hellos. Even my dog gets a warm reception. :) The maintenance staff has taken care of any issues that I have had very quickly, efficiently, and happily. I also love being able to pay my rent or submit a maintenance request online! The view from our apartment is beyond compare. This is the place to be!

Great location. People who run the property, including maintenance have been very nice. Amenities are great and where I’m located is very quiet.

I love the people that run this place and the people that live here are super cool. Amazing restaurant located downstairs, Porter Alehouse. I would recommend this community to anyone looking to live in the 704!

Awesome place! Best management, amenities, location, price, and people. Not to mention the pool is the place to be every weekend. Move here.

The management at tree is top class. They are always going above and beyond for me. Meghan is the best lessening consultant I have ever worked with she made my move so easy and flawless Imdidnt have to lift a finger. They always have great charity events and social gatherings. At the end of the day I know I am safe and my dog even has her own park to play in. When it comes time to renew my lease at Tree this November I will be signing up again forsure!!! Make the right choice and choose Tree best community out there.

the tree is a ghetto in the making. prefab, constant mantinence. tenants that urinate on wall. trash the streets. even hyperdermic needles. delivery people who ripp off your tree limbs by being lazy, rude tenants — blocked drive ways. what more could you want in 364 new neighbors crammed in an expensive already in need of repair dump. no security gates. zip .
welcome to the hood.

Updated August 17 from 4 stars to 3:
There were two robbery suspects that sought refuge in the Tree complex this morning. The leasing staff sent out an email saying they never made it out of the retail parking area, but I witnessed firsthand several police speeding to the upper levels of the garage and walking the hallways inside the complex searching for one of the suspects. One police officer told my gf to her face on the roof that the second suspect was not yet apprehended, yet residents were allowed to roam free not knowing what was unfolding.
Later, police were taking photographs on the roof of the complex and an area on the ground was taped off.
I will continue to research what truly happened but it appears that one or both suspects made it into the interior of the complex.
It appears Tree is trying to cover up the facts to maintain a positive public perception, but we’ll see what further info is released by APD.
This is the second incident here in the last few weeks, the first being a non-​suspicious homicide.
The shine is quickly wearing off for me.
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I moved to town about a month ago from a much larger, much more expensive city out of state, so my review is through that lens…
My experience with the leasing and maintenance staff has been great. Perhaps it’s because the building is still fairly new and the shine hasn’t worn off, or perhaps these people truly do care — regardless, everyone has a good attitude and things are taken care of promptly.
The fitness center is quite nice for an apartment complex, although it’s still lacking in terms of available space and variety of equipment. I ended up joining a local gym but in a pinch, you can get a good workout in here.
Overall, my experience here has been very positive, but here are a few concerns that I’ll have my eye on over the next few months:
First, like most complexes, Tree seems to be fine with having parents co-​sign on apartments for their college-​aged kids. It doesn’t seem to be as rampant as other places I considered, but if the trend continues, it will certainly detract from what has been a very quiet and comfortable living experience up to this point.
Second, there are tons of dogs here and the available doggy poo trash bins are not emptied daily. This results in a very unpleasant stench that hovers over certain areas — one of which is the main entrance off First. The whole visitor parking area smells like feces which is not a very nice first impression for residents or guests. It doesn’t take a great deal of effort to manage that problem, so I hope that the staff will be quick to resolve that. Additionally, there is an area of the walkway right next to the Porter gastropub that reeks of raw sewage. I don’t know if it has to do with an actual sewage line nearby or an accumulation of dog urine, but it is incredibly pungent and distracting.
The pool has been a real cluster on the weekends, but to the staff’s credit, they are doing more to regulate the noise and number of guests who are permitted to be in that area. Having previously lived in an apartment that overlooked a pool, I would personally never recommend that to any potential resident. You are certain to be bothered by echoing noise, not to mention the fact that there is little to no privacy when you have your blinds open or you’re sitting on your porch. Do yourself a favor and find an outward-​facing unit.
Last, the parking garage… my understanding is that this complex is far from maximum occupancy, but the lower levels of the garage are already jammed and I suspect the upper levels will be very soon. There is no way there will be enough parking for everyone once the complex fills up.
The garage is also entirely too narrow for multiple cars to negotiate when full. I don’t understand why you wouldn’t adjust the plan for a little more room, particularly when they had such an enormous plot to begin with. This problem will only worsen as the complex fills up.
Additionally, there are no speedbumps anywhere in the garage, so be prepared to pump the brakes when people come barreling around the tight corners at 30mph. There are no spaces reserved for oversized or compact vehicles either, resulting in multiple Ford F-​350s and the like jamming in the VW Bugs next to them. Again, a little common sense could resolve that problem quickly.
Upon moving in, the staff will warn you that you’ll be towed if you don’t display your parking sticker or if you don’t park in between the lines, so make sure you follow the rules. I’ve seen several resident vehicles towed already.
Overall, Tree seems to be a pretty good place. Let’s be real — the price point will keep a lot of the riff-​raff away, but not all of it. Tree has and will continue to have the same problems as most large apartment communities, but my hope is that it’s to a lesser degree. This of course is largely dependent on the staff and Greystar managem

Moved in these beautiful apartments one month ago. And the apt. Leasing agents and staff get 5 star from me. The pool area is like a resort. There are dog areas.
Hardwood floors. Lighting, blinds, ceiling fans. Just came from 17 years living in America’s finest city, San Diego. Austin is easy to find your way around and a friendly open minded city. Lots to do. And The Tree has the «04» zip code centrally located. A portion of this large complex is still under construction so there is availability for you. Other Unilocalers who complain over a $ 20.00 charge for trash pic up at your door??? Really? Luxury is here. Appreciate it.