Twin Liquors

In a city where big stores are gobbling up smaller stores regularly, I try to frequent as many neighborhood businesses as possible. That said, I will not be visiting this store again even though it is relatively close to my house. The employees seem indifferent and the older women at the register wasn’t engaging and seemed a bit angry. I tried to engage her by asking how her day was going… «Crickets» on her side… There was a last second goodbye as I am halfway out of the door. Keep in mind, I was the only customer in the store.
People can buy spirits anywhere. The only difference is how they are treated as a customer & price. Twin already has good pricing.
I will drive a little farther and go to a business that is happier that I have chosen their business with whom to shop.

Reading the other reviews, they seem to have improved their customer service over the years. I went in during the Dollar Days. The prices were even lower during the sale than Specs. The service was excellent.

I went in to buy one bottle of tequila today. Went I arrived at the checkout counter the clerk was gift wrapping several bottles of wine for another customer. She gave me a ‘I’ll be with you in a minute’. I waited a minute until I realized that she was going to complete her gift wrapping task completely (including curling the ribbons with scissors and other elaborate touches) before she would ring up my 1 bottle.
There was another clerk in the store who could have checked me out, but the gift wrapper didn’t think to call the other clerk to the front. When it dawned on me that I could be standing there for quite a while I left and went to another liquor store in the neighborhood to buy my one bottle of tequila.
Store management: Is this your policy? If someone orders gift wrapping must everyone else in line wait for that to be completed?

Twin Liquors is actually a pretty good chain — good selection, good prices. This particular location, however, has the most indifferent employees I’ve ever run across. I went in this afternoon about 3:00 PM. and there was nobody in the store except me and one employee at the front desk, nose buried in a computer screen.
There was no greeting, salutation, welcome or howdy proffered. She didn’t even look up from her screen. Oh well… I knew what I wanted and where it was so I made my selection and brought it to the counter.
When I reached the counter there was a noticeable lag before she reluctantly raised from her computer screen to ring up my purchase. This is not an isolated event — it’s happened numerous times over the past 10 years, with all of the regular employees who work at this location.
Ironically, I’ll continue to buy my booze here — 2 minutes from the house. Fast and easy. I just miss good manners and customer service. If I didn’t care how I’m treated when I patronize a business, this review could easily be changed to 4 stars.
Twin Liquors management: are you reading this?

Knowledgeable, helpful people and a huge inventory. Once they know you, they’ll take care to stock your favorites. Great with recommendations, too.

They had what I needed, but for the love of God lady, LEAVE ME ALONE! There was a high-​pressure sales vibe going on here like I’ve never experienced at a liquor store in all my 50 years. «I’ll be right there to give you some bourbon recommendations!», she says. «None needed!», I said — «I know exactly what I want!». Still, the badgering ensued. Then, after declining her high-​pressure upselling, I was treated like dirt. My credit card was tossed back at me and the transaction at the register was drawn out for no apparent reason. These people are assholes. My liquor cash will find a new home, pronto.

this is a cool liquor store. they have everything. everything minus forties and cisco.