U S Post Office – Austin

Worst customer service. Not one employee at this post office is competent enough to even answer the phone. The lady Shirley I spoke to was un professional and wouldn’t even allow me to get out what I was calling about. She cut me off at each sentence and never even understood what I needed because she was too busy trying speak over me. Then had the edacity to say I was holding up other customers. I was on the phone for 7 minutes before Shirley even realized what I needed. You can call for a week, then get lucky enough to get the phone answered to be told something bogus to get you off the phone. The employees here are ridiculous, lazy and have no clue.

I had a great experience here today! Short line and a nice lady (manager?) helping people in line by bringing them to the kiosk. Best experience I have had at the post office during the week of Christmas! I will return for sure!

Worst customer service ever. I just went to pick up a letter and I waited for about 25 minutes for someone to come help me at the counter. I asked if I could go through the transaction line and they did not allow me even though there was personall in that line working. I saw about 12 people that came after me be help before me

Poor customer service. Rude workers. Especially the lady with the bad wig and glasses. Long lines. Slow.

This place is just sad.
My husband and I just moved to the Austin area less than a month ago. The address that we are having all our mail sent to is my husband’s place of business. I had ordered for a package be sent to that address twice in the past month, and each time the carrier has not delivered it. (which is ridiculous because my husband receives packages there all the time at that same address). Yesterday evening they attempted to deliver our package, but they were unable to and now they are sending it back to the sender. If for some reason the package didn’t fit in the mailbox, the carrier should’ve tried to hand it over to the front desk person (who is a mere few steps away). But nope. No efforts there, I mean it’s not like it’s his job to actually deliver packages, right?
I woke up today and the first thing I did was try to call their 512−419−7504 number in an attempt intervene before the package was on its way back to the sender. I must’ve tried on and off for over 1 HOUR! NO ONE PICKS UP THE PHONE THERE! Ever! I mean, why even have a phone number??? So I picked up my purse and drove as fast as I could to get there. Upon my arrival, I quickly learned that their customer service is non-​existent to say the least. They «tried» to look for my package, but to no avail. They said that they would let the carrier know and took down my number and would call me if there were any updates. Pathetic.
After reading the reviews, I feel very sad and empathize for the people whose addresses fall under this post office’s delivery area. These people do not care for your packages or mail. Period. It is already stressful moving across the country to a new state, but not having a reliable way to get your mail is just beyond frustrating.

Have to agree with another poster. The delivery is atrocious. I frequently order thru Amazon. At least 4 times so far this year alone, packages have been shown as delivered when they were not. Usually has turned out that they’ve been sitting in the apartment office; the mail delivery person just didn’t bother to leave me a note. One package actually sat in the office over 2 weeks. I had already contacted the seller for a replacement by that time.
Then, once, a package wouldn’t fit in my mail box, so this PO returned it to the seller. I only found out about that cuz the seller notified me. The PO didn’t bother to.
Years ago, I got so fed up with the poor service that I contacted the complaint line of the main USPS in Washington, DC. I am ready to do that again, plus contact all my Congressmen.

This substation has the worst delivery people I have ever experienced. It’s times like this that I can agree the mail system is a worthless waste of tax payers dollars. I can’t reach anybody for help in the mean time I have 2 packages that tracked delivery but are no where to be found.

Every time I order something from Amazon, I pray to the Dear Eight Pound, Six Ounce, Newborn Baby Jesus, in your golden, fleece diapers, with your curled-​up, fat, balled-​up little fists pawin’ at the air that they will not turn the package over to USPS. Every time they do, the package is either delayed or, most frequently, not delivered at all. I don’t know if I have a thief for a postal carrier, but I always receive a text telling me to check my mailbox because the package was delivered. Yet amazingly, it’s never there. I don’t know if the driver is dumping packages, stealing packages, or what. I just know that s/​he is not delivering them. We hear these same complaints throughout our neighborhood, yet nothing is done to change the way this facility operates. It’s sad and pathetic. Yet it’s what I’ve learned to expect. So next time I order something from Amazon, I’ll get on my knees and pray. Do you think it would help if I prayed to teenaged Jesus or Bearded Jesus?

On February 19, 2015 I went in to the U.S. Post Office at 900 Blackson Ave. to apply for my passport. The experience I had was nothing short of fantastic. Prior to getting my passport I knew very little about the process, other than I needed my birth certificate and a valid ID. I get the paper work, fill it out and then was greeted at the counter by Linda. Even though I had written in a space that I was clearly not supposed to, she did not get upset or hand me a brand new one and have me start all over, she simply told me to fill out that one particular page and we moved on. Linda then walked me through the process and as we went along asked for the documentation she needed. She was so professional and soft spoken, even though it was busy and the line was growing she never got flustered. If I had to fix something, I stood to the side so she could wait on customers in the growing line and then she’d come back to me. She very patiently described how long the wait for the passport was and what my options were. I remember thinking what a daunting task it must be to explain to people the details of the passport process, much less all the details of all of the other services the postal service provides.
People are so quick these days to Unilocal and review all of the negative experiences they have and often times neglect to share the good experiences. Post Office employees are among the countless professionals that never get acknowledged for the good job that they do. It is often a thankless job, but essential to people’s every day life. Imagine not being able to order those cute shoes online, or sending that post card from your trip to Europe, your tax refund, wedding announcements, baby pictures to your grandmother who doesn’t know how to use the Internet, and all of the limitless correspondence that people send out everyday.
Anyone in any profession could learn a lot from Ms. Linda!!! She made my day!

Excellent service and great customer service. Ive been going here for ten years and have always received great help and service from all the employees. I wish there was a self service kiosk but I know many post offices have stopped carying them.

So. I work from home and usps drivers constantly either don’t bother picking up packages (I’ve file official complains already) or knock and dash assuming nobody is home (I work from home so I’m 99% there). Today, before I could even put a shirt on to get to the door, some usps worker was already in their jeep, heading down the street. Also, they have twice lost packages. Bravo.

I like how everytime i try to get something delivered to my business they always say they tried to deliver it and we where closed… as I watch him drive by my store…

The only reason I’m giving this PO 5 stars is because they handled two signature required deliveries properly and I’m happy about that. Their customer representatives on the phone are a little off key but other than that this PO deserves 5 stars.

Rude Manager Mary Simison answered the phone and was just awful to me. She didn’t want to help me locate my package that never made it to my address and told me that the sender or I must have put the wrong address so my package will be send back to where the package was send from. I told her that my package has been sitting at that post office a week now. She Kept telling me that my package will be send back. She was just not manager material to be courteous and want to be helpful. She finally found my package and was not helpful on where this post office was located. She was very rude. Call 800−275−8777 for complaints. I don’t want others to have to get this kind of treatment again. Thanks !

Unfortunately, no self service machine. However, counter service was friendly & efficient. I went during my lunch break at work & the line of 5 people ahead of me went really quickly. I had to fill out a form at the counter & told the worker to go ahead & help someone else while I was finishing up. She was pleasant & kept watch on me so I was helped immediately when I was done. My questions were answered & I was out of there in no time with plenty of time to run more errands before returning to work!

This place is the WORST. Our carrier has placed my mail is a neighbor’s box over a dozen times in the last six months. Another neighbor just delivered my package that was delivered to his house over a block away. Good thing I have good neighbors! I’m sick of doing their job. Get it together USPS!

RUDE, RUDE, Lazy and liars. Our complex will only accept packages if mailman will sign them in but he refuses so now we ALL get slips to go pick up our stuff. Try to complain and have him do his job and his buddy the manager will give you a rude excuse everytime. WHY do I pay shipping and handling to have things delivered to my home??? I even work from home so I’m here all day just waiting to see if I will get my business stuff from all my vendors. NOT ANYMORE, LAZY people not doing their job and caring. I’m pretty easy going and don’t get easily angered but this ongoing problem is ridiculous.

I hate this place because it’s run-​down and doesn’t have the right services (think stamp machine, self-​weigh your own small packages and other things that post offices do to save you time and trouble).
I hate interacting with the people who work here because they all have an attitude problem, EXCEPT the guy who usually ends up on the far left side of the counter. He’s helpful and decent. Sometimes short, but whatever… I would be too if I worked there with crappy people like that. Moving on…
My worst experience hands-​down with a post office ever (and it makes my top 10 in general life annoyances) was when I did not receive an expensive order (in the hundreds of dollars, which I don’t have to begin with but I needed these uniforms for work) about two years ago. All I needed from the manager of this office was a signature, which indicates that she basically believes me. She kept accusing me of saying that someone there stole the package. Well that’s interesting, because I never mentioned that idea once. That was her idea. This went on for weeks. I made several trips, phone calls, spent several minutes waiting in lines and many days waiting for her. It was so much time wasted and the worst part is, she treated me with such disrespect. She is TRASH.
I’m so glad I’ve moved since, and don’t have to go back there ever again. THIS POST OFFICE SUCKS!!!

This PO is near my office, so I stopped by today to mail some banana bread to my mom. Dreading a trip to a USPS because the lines are so long and the workers are so dreadfully rude or dead-​behind-​the-​eyes people, I trudged in here with my box of bread. Imagine my pleasant surprise when a gentleman named Bruce merrily took my package, suggested Priority Mail Services for a few cents more and happily AND QUICKLY gave me a tracking number and explained the new receipt/​tracking system. He was kind, pleasant, QUICK and a joy to encounter. Dear Postal Service: Dump the haters and fill our post offices with more Bruces! Quick, friendly, efficient service is what we all want and deserve, considering the prices these days! Yay Bruce!

I’ve always had good service here. Packages mailed have always arrived smoothly to their recipients. Sometimes there may be a long line on a weekday during lunch hour. The staff is not super friendly like the ones at the Northcross location but we don’t need super-​smiley and joking post office employees. It’s conveniently-​located near I-​35.