Wells Fargo Bank

Incompetent bank staff and management that blame you for their mistakes and then offer you the helpful solution to «prove it» when confronted by those mistakes. 6 year banking relationship down the toilet because they are shortsighted and lack integrity. Most big banks suck. I thought they were better. They’re not.

Just called the 11^th St. location and talked to a Mgr. named Will. He immediately started asking me many questions real fast… guess he was in a hurry… the girl who answered the phone. can’t think of her name… was negative from the start saying…“I don’t think we can do that, but I’ll check… she sounded so robotic… and when she informed me that one of the Managers I was asking for no longer worked there, she had this little attitude in her voice… this was some of the most insensitive, non caring about you, hurry and get off the phone «professionals» I have ever encountered. Sorry Wells Fargo…

Great customer service from Will Grieder, the branch manager. It is surprising these days with how automated most banks are (even WF) that I received such good service.
I was warmly welcomed into his office immediately upon arrival. He knew my situation from the note his associate has left him during a previous visit.
Before jumping in, he offered me some coffee and then we got down to business. And rather than wait around from a response from the bank on the other end of the transaction, he offered to personally call me later once he heard back.
A+ visit.

I got to laugh all the way to the bank… well back to the bank. I was in need of a notary and been refused, but then the same notary called and informed they could actually notarize my document if I would return. He actually called my cell phone as I was driving away. Sure I was annoyed but really appreciated Zach calling me so I didn’t have to drive to a different branch.
The greeters are also friendly. Ad who doesn’t love free cookies. The coffee was notable less terrible than other free coffee. The very indigent-​looking man enjoyed several cookies while I was there and I thought it was cool that the employees treated him very nicely despite his obvious non-​bank related loitering.
I’m a Wells fan i general and this branch helps me remember why.

Switching to a credit union, this new «we’re going to charge you fees for us to use your money is» nonsense. They already got one bailout.

It rocks when the branch manager from another store you used to frequent gets transferred to the current branch you frequent and recognizes you, and you recognize her! The only reason is because of the extreme good service she provides!

Yes, this Wells branch is by far the best bank I’ve been to. The entire crew, tellers, bankers, agents, popcorn maker are all very friendly. You’re bombarded with twelve hellos when you walk through the door, making you feel welcome. They always help me quickly and efficiently, and leave me smiling on my way out. I want to go to a Credit Union just because I do not like these large banks, but I can’t seem to leave this branch.
I dealt with BofA and TDBank for ever, and never once had a pleasant experience. That should not be the norm in today’s banking.
The Wells branch is very well run, I wish I knew the manager to tell her what a good job she is doing. I found this Unilocal thread, because I was looking for Zach’s number so I can ask him some questions. He’s pleasant and knows his stuff, and he’ll even call you back to see how it all went; whatever it may be.
I bet the other Wells Fargo’s are jealous of this one.

Although I don’t bank with Wells Fargo, I visited the Branch to meet with the Manager about other buisness and future banking options. I was pleasantly surprised by the courtesy I observed while I waited. The bank tellers were sincerely pleasant and engaging. They really seemed to enjoy assisting their customers. This was during a relatively busy part of the day and they were still smiling! Overall, it was a very charming and inviting atmosphere.

I agree with Kat. The 1 star review is undeserved, especially considering they have had an ATM now for almost 4 years.
I am convinced that this is the most friendly Wells Fargo branch in the nation. The tellers and personal bankers here are the sole reason I haven’t switched to a credit union. They remember names and faces. They are genuinely friendly. When I have a complex question about wiring money or even how to calculate my taxes due after cashing in bonds, I don’t call the national number — I call this branch. They’re able to help me every time.
I also have this thing where I always forget to endorse checks. I cash three checks every month. Without fail, I try to hand them over unendorsed. The tellers at this location never give me any sighs or rolled eyes for my lack of understanding regarding how to cash a check.
If I could find a bank or credit union that consistently delivered this level of service across all their branches, I would switch over in a heartbeat. Until then, I will happily bank with an evil corporation as long as this branch’s employees are so upbeat and personable.

I have been with Wells Fargo for years and have used many, many bank locations. I have to say that the 11^th street Wells Fargo in Austin is the best branch of any bank I’ve ever visited. Everyone is friendly — from the bank staff to the customers and I am ALWAYS greeted when I come in and most of the tellers and the bank manager remember my name. I will drive miles out of my way to go to this branch even though they do not have a drive through and I have to get out of my car — all business is face-​to-​face.
11^th street Wells Fargo is as good as it gets!

I hate banks. I’m American, I don’t like paying fees, I don’t like unnecessary charges, and I don’t trust banks. I’ve generally had nothing but bad experiences with banks. This bank is different. They always greet me when I come in, they all give me a big smile, the tellers are extremely friendly and talkative, and the whole place just makes me feel good and important. I generally have about $ 50 in my bank account, so they have no need to kiss my butt. But they do, and it’s got to be great for business.

first off, it’s horrible that this wonderful bank is ridden with a 1 star review because it didn’t have an ATM at the time. I’ll happily report that they now have an ATM! meanwhile, i realize it is strange to review a bank on Unilocal,but i felt a strong need to let everyone in austin know about this particular wells fargo!
everyone there is SO SWEET i feel my teeth melting as i walk in the door. not only are the employees extra nice, so are the customers! i think the good vibe rubs off because i have never had this experience anywhere else! usually i walk into a bank and the line of people are waiting like vultures staring at you like you’re going to cut in line or take too long at the window. the employees are therefore abrupt and not unkind, but not focused on customer service.
the wells fargo on 11^th, however, drips at the seams with customer service! a nice, beautiful, woman always waves and smiles hello when you first walk in. the tellers are always chatty and funny and don’t mind joking around a bit while still getting the job done– and done correctly! i wish i could remember his name, qudon? i know that’s wrong, but he’s helped me the most and he’s great at his job!
i live in north austin but happily make the drive to do all my banking at this wells fargo.
trust me, this wonderland of banks is a rare and great gem in austin! give it a try, you’ll understand then!
love, cat

How is it that I’m able to have a text message conversation with people in the Bay Area while moving through the Texas desert at 70mph, but I am not able to find an ATM at this bank in the middle of civilization? I’ve stuck it out with Wells because it’s relatively easy to find ATMs while traveling, but this branch doesn’t have one. Now, there’s one for the «break up with Wells» column.