Westgate Skin & Cancer

I scheduled a consultation appointment to discuss mole removal. My insurance was verified at the desk and I paid my copay ($ 25). I was told by the doctor it would be $ 150.00 the first mole and $ 75.00 per subsequent mole. The doctor explained that insurance would not cover the cost, this was out of pocket cost. I made an appointment for the procedure and left.
Shortly after, I received a bill for the remainder consultation ($ 75). It turns out my insurance is not accepted as in network there.
I then received a call that I would need to reschedule my appointment because the doctor made plans to leave town. I called them back to reschedule it, but the front desk employee simple cancelled it and did not ask if I would like to reschedule.
Today I called to set another appointment (knowing my insurance would not cover the copay or the procedure as was clearly communicated to me via mail). After 2 phone calls, and waiting on hold for 20+ minutes (seriously the worst/​most annoying hold song I’ve ever experienced) I was told that I would expect to pay $ 100 office visit, $ 150 first mole, $ 100 subsequent mole. When asked about the sudden increase the front desk told me I could discuss it with this doctor at the time of my appointment. I will never go back here.

Awesome doctor and beautiful practice! From the moment I walked in the door and had an option of complimentary tea, coffee, fuze, water, or any flavor seltzer to leaving and having a wonderful chat with the staff… The whole experience was great. She really listened to me and took my concerns seriously! I would give ten stars if I could! n

Very friendly office. Dr. Richardson is very nice. 3 stars is a solid review, as it says it’s A-​OK. I had an issue that was worrying me, that could have been a derm issue or something else. She quickly determined that it wasn’t the big C, which was a relief. But that was it. I’m a little more accustomed to my doctor saying «it’s not a skin issue, but if it persists and worries you, maybe go to an xyz type of doctor» or «to me it looks like x». She didn’t venture down that path and that’s her right as you don’t want to misdiagnose or necessarily guess, but to me that’s guidance and how you build a relationship with a patient who will then keep coming back as you serve as their touchpoint. The office wasn’t busy so it wasn’t that either. That’s going above and beyond.
The doctor is clearly qualified and has a great bedside manner. I think more detail and curiosity about what’s going on versus «here’s a sample bag» which she was very enthusiastic about, and which while it’s nice, I don’t care about cheap Aveeno samples.

I came in for, what I thought was, a skin allergy to a product. By the time I left I had spent $ 100 (asked to give the copay $ upfront without having even seen or met the doctor yet), given prescriptions for items I did not feel that I needed (nor was covered by insurance) and left feeling uncomfortable. After explaining my skin sensitivity and history, mentioning that this was the very first time I ever had anything like this happen to my face, I was told I definitely had a certain skin disorder and needed to placed on pills ($ 170 a month!). I felt like the Dr was way too quick diagnose given I do not have 99% of the symptoms suggested by this diagnosis. The office is nice, the Dr is nice… but I feel as though coming here warrants a second opinion.

Everyone here in the office is extremely friendly and so helpful. Dr Richardson is one of the nicest most genuine doctors I have met. She really makes you feel good about your experience there and it really feels like she’s there to help you and she knew exactly what was wrong. It feels so clean & fresh in there. The wait & parking is great. I highly recommend Westgate Skin & Cancer to everyone I know.

Hello,
Westgate Skin and Cancer, Pllc.
2559 Western Trails Blvd
Austin, Texas 78 745
This is Vera C.
I am emailing you the billing that I have received from Kareo Patient Portal. I had spoke with Kareo Patient Portal, a week after I received the email and told them they have my name wrong. I printed in out on September 19, 2015. I do not know how this could happen when you have my Texas State ID with Picture, and My Insurance Card from Blue Cross Blue Shield of South Carolina. So I thought this would take care of this miscommunication in your office and your billing company. (P.S. please notice this letter does not contain my name and there is no account number?) How unprofessional!!!
And you were so nice to call me and let me know you, Daniel were aware of the problem and you would take care of the miscommunication with your Billing Company.
However on 9-​22-​2015 I received a bill in the Mail with the Name VERA C. This is not my name please refer to my Identification card being the Texas State ID with Picture.
My legal name is Vera C.
The Reason for my email is to send you copies of the billing.
And to let you know I still have not received any Evidence of Billing from my Insurance.
And to let you know this still needs your Immediate Attention.
Thank you for your immediate action and help.
Yes I was just holding 9 minutes like the recorded voice says and They made me leave a VOICE MAIL. People at this point need to speak to Representative of Kareo.
And I am sure this is their unprofessional way of dealing with the Insurance companies, too. Shame on this billing company Kareo Billing.
Sincerely,
Vera C.
PS. The Office Assistant in putted my information in their computer pad, she should learn to check the basic information against the state identification and then this would not have happened. And last when the office assistant put me in the doctors room, the last patience’s dirty linens were on the counter with the tissue cover from the chair. And she did not remove them when she left the room. Did not mention to the doctor wanted to give them a Chance.
Not Again Ever!

It was time to get the body looked over, make sure there wasn’t anything scary going on. I chose Westgate Skin & Cancer based upon the reviews here and am so glad I did. As everyone else notes, parking is easy and getting in and out is super fast. I was shocked when I walked out 10 minutes later having been fully looked over and even offered samples of product for my super-​sensitive skin.
Dr. Richardson is warm and comforting. The office is nice and so is the staff. They have a great system for getting you in and out and it was an extremely pleasant experience.

Went in to get a mole checked out. Making an appointment was easy peasy. Staff was helpful and friendly. Office is super clean. Enough parking spaces.
Dr. Richardson is the sweetest doctor ever! I have a personal space issue and I didn’t feel odd when she pulled out her lighted magnifying glass to take a close look at my mole on my arm. She did a once over to check my other spots and I didn’t feel uncomfortable.
Definitely a thumbs up and a recommendation for her and her staff!

Nice modern office. Professional receptionist. Very friendly technicians (thank you Josie for your patience and easy going manner!) I didn’t have to wait long at all for Dr. Richardson. She explained my options clearly and offered different options. I felt her focus was 100% on me. I will certainly be returning for my yearly check!

Great staff: friendly & helpful.
Dr. Richardson is excellent. She’s very knowledgeable and personable at the same time. Appointments are easy to schedule & you are seen in a timely fashion. Both my wife & I go here.
Highly recommended!

Convenient location, smooth check-​in process, comfortable lobby, friendly staff, and Dr Richardson was excellent. I came in to get three warts removed and my bald head looked at for any signs of skin cancer. Warts were scraped of then frozen with liquid nitrogen and my head was inspected. I was in and out of the patient room within fifteen minutes. I was surprised by the efficiency of this office. I need to send my primary care Dr here to take notes. Overall great experience.

Do not bother to go anywhere else because she is better than any Dermatogist I have ever been to.
The Parking was easy, It was so clean and Staff was so nice, I felt like I knew them, they make you feel so comfortable.
We discussed why I came in she gave me options and was so pretty.
I made my appointment online and could not be easier than that .rest assured you have found the Best cause that is Only who I would go see.

I read all of Dr. Richardson’s reviews and I was certain I made the best choice. From the appointment through the exam and follow up, she is kind, straightforward and thorough. I am extremely confident in recommending her as best in class.

I’ve seen quite a few different derms in Austin thanks to my penchant for moles (thanks, Irish mom). Westgate Skin & Cancer is, hands down, the best experience I’ve had. The office is modern and inviting, the front desk staff are incredibly kind and helpful and the Dr. herself? Incredibly professional and knowledgable and went the extra mile to make sure I understood all my options. Also? Her front desk accidentally charged me for something minor and the doctor emailed me herself and it was refunded within 30 mins. Highly, highly recommend!

I went Dr. Richardson to have a skin tag removed from my eyelid. Needless to say, the process is someone delicate and I was a bit nervous. Well, the doctor made the whole experience extremely pleasant and I was impressed by her total professionalism. Dr. Richardson is young but she’s got the style and demeanor of someone who has been working her skills for a long time. Wise beyond her years. The skin tag is a thing of the past and I’m a happy camper. Also a tip of the hat to her hubby who works the front of the house with a very cool vibe.

After moving to Austin from Los Angeles, I was nervous about finding someone to replace my renowned Beverly Hills dermatologist… Lucky for me, I found Westgate Skin and Cancer. Dr. Richardson is warm, friendly and thoughtful. She educates, considers patient cost and provides superb medical and cosmetic dermatology care. The office employs excellent technology that makes sorting insurance, checking in and paying a total breeze. Super friendly staff, gorgeous new office, last minute appointments– all things you can expect at Dr. Richardson’s office! Do yourself a favor and avoid the huge dermatology clinics in town and get personal, kind and superior care at Westgate Skin and Cancer.

Great staff and Dr. Richardson is amazing. They waited for me even after they closed because I was stuck in Austin traffic. She solved my issue in 15 minutes and answered all my questions. They’re incredible nice, knowledgeable, and I couldn’t recommend this place enough!

Dr. Richardson is the greatest dermatologist I’ve ever seen! I have been to a couple of big dermatology clinics in Austin, but I have finally found a dermatologist who truly cares about her patients. She was even concerned in prescribing affordable lotions/​creams. Dr. Richardson has great bedside manners and is very knowledgeable! Thanks for taking such good care of your patients! To whoever is out there looking for a dermatologist, please go to Westgate Skin & Cancer clinic.

When I discovered a worrisome-​looking new mole recently, I was desperate to get it checked out fast. Thank goodness for Dr. Richardson and her great staff. Within a couple of hours of my discovery, I’d been able to book a same-​day appointment online and had had the mole shaved off for a biopsy.
The doctor and her staff were warm, reassuring, and knowledgeable, and clearly laid out my options when it came to costs and insurance. The paperless check-​in and online interfaces are – unusually for these kinds of things – easy to navigate.
The staff handled a couple of my post-​visit emails with kindness, and Dr. Richardson called me personally before the office even opened to give me the biopsy results, ahead of the projected 5 – 7 day turnaround.
In a nutshell, highly recommended.

I commute to Austin from Dallas at least twice a week, and as a result I have much of my personal life situated there as well. A coworker who lives near this office recommended I visit after I had mentioned I was having an unusually tough go with a scalp condition I have had for some time — Seborrheic Dermatitis. Its not as bad as its pronounced, but its an irritating, and apparently common, affliction of the skin. My insurance with my current company is not the best, and specialist co-​pay is fairly high, so selecting a doctor I can trust and continue to visit with confidence is pretty high on my priorities list. Dr. Richardson was right on point. She knew exactly what was going on, gave me my options, and even recommended a few changes to my normal routine that have definitely helped me. On a side note, the doctor also reminded me to get routine skin evaluations since I mentioned I had never had one, and it was something I had not given much thought to before my visit. Its clear to me that this doctor is in her profession because she cares about the well being of others. My experience has told me thats a rare quality, and its because of this that I will come back.
Bottom line: I highly recommend Westgate Skin & Cancer for its comfortable atmosphere, its convenient location in Austin, and its fantastic Dr. Richardson.