Wood Walk Floors

This company is now going by Top Floor Installation, and the good news is that I was able to see that they were unprofessional before signing a contract. Go with your instincts, folks. My review here is only about the bidding process:
Top Floor was referred to me by Floor & Décor. Michael’s father came to measure and he was really nice. Then I got a competitive estimate and was going to go with this company until I got a bad feeling. They have no online presence (as Top Floor), but it is definitely this same company since the address and then owner’s name is the same. When I asked for some sort of reference or proof of insurance Michael called me «paranoid.»
They were supposed to start work on a Monday and I was going to drop off a check for half the amount at their office. He gave me the address listed here (which is a Shell station and a limo company). I got a weird feeling so I started trying to find some evidence that they are a company at all. So I just pulled out of the deal. Very sketchy.

This is one of the most unprofessional, rude, and dishonest companies with which I have ever dealt. Their pricing is unreliable and they will not take responsbility for the job they do. They wouldn’t even let me be part of the final walk through! Heck, I’m only the homeowner!!! So, here’s a few reasons to steer clear of this company;
1) They underbid to win your business (and will tell you they HAVE to) so you cannot trust the bid… best just not even include them in the companies you are considering. If you are going to consider them, do not sign a contract unless it has a clause that states the final price will not be more than 10% over the bid estimate. (That’s probably a good thing to ask of any company in fact.) Between this company (and it was mostly them) and Lumber Liquidators, my two room project went $ 2600 over!!!
2) The work is sub-​par. He hires people who do not speak English (you make your own assumptions why but I figure people who can’t do many other jobs are willing to accept lower pay) so you will not be able to speak to them if you can’t speak Spanish. You will also not be able to ask them to fix whatever they break (the water line to my freezer) or damage and they don’t seem to care anyway. They aren’t exactly people who know or care anything about quality; they are simply there to stick some floors in and that’s likely all they know.
3) He will write in the contract that he isn’t responsible for anything (and believe me… he definitely will not take responsibility for anything) and he will ask for cash which makes it much harder to get any money back if the work isn’t done right or if there is damage. He even came to my workplace to collect before I even had a chance to inspect the job! I’m sure he knows that credit card companies stick by their cardholders and he doesn’t want to deal with any disputes.
4) I was personally threatened for going to Lumber Liquidators for help since I wasn’t getting it from him. Even when I decided to give him another chance, all I got was excuses and he still refused to make it right. So, now I have a broken freezer and poorly installed floors and nowhere to go to get any compensation.

This is the partner to Lumber Liquidators and is a big reason NOT to buy from them (there are other reasons which I have noted in my review on Lumber Liquidators). Please, please do not use this company! You will be disappointed.

i got a bid from this company, and the price changed from the time i spoke with the guy and the time he emailed me the estimate… these guys were rude and unprofessional, so we went with another contractor YET this company is STILL calling and emailing me asking me when they could start the work. i’ve told them several times that the work is complete and to please leave me alone; however, they don’t seem to be getting the picture… do NOT use these people!

I CAN NOT HAVE A MINUS STAR, BUT IF I COULD I WOULD GIVE THEM –5. Unbelievable! They pulled the invoice price change on me. They sent out many of a different crew. ALWAYS wanted money, I even paid the final before they finished, which I’m still waiting. The owner was rude to my wife many times and to me the final time I spoke with him. A total scam artist Michael is!!! There was suppose to be eco-​sound proofing installed on top floor before the flooring, the «crew’ who came out to repair my child’s floor (1 man and his very pregnant wife) nice peolpe but NOT a crew. Well when that crew was doing the repairs is when I saw that the eco sound proofing was not installed. There is not a spot on the upper level that looks good nor squeaks. The repaired area in my child’s room is still not done and in fact is very dangerous for a barefooted child. i have contacted the owner about these problems and of course he has taken care of them. I have filed a complaint with the Better Business Bureau and I will go to court if needed. Damn wish I left the carpet upstairs that they took out and threw away without my consent. I have never had such a lousy experience in my life. Run run run if you see them coming.

HORRENDOUS!!! PLEASE DO NOT use this company! We have been so displeased with them, and I really wish we would have done our research!!! It has taken them 4 weeks in an empty house to get our floors in! We have had to have them back several times for repairs and it has taken an additional 2 weeks to get that done! SOOOO UNPROFESSIONAL… and they take ZERO accountability! Very dissapointing when your talking about an ENTIRE house! DO YOURSELF A FAVOR AND SHOP ELSEWHERE!!! (and I am only giving one star because I have to!)

My wife and I were referred to Wood Walk Floors through Lumber Liquidators. We were very pleased with them the first time we used them last year and now we are inviting them back to finish other rooms in the house. Pricing was fair and I enjoy the fact it is an all inclusive service (carpet removal, quarter round install, caulking, etc.). No problems recommending them to friends or family moving forward.

Wood Walk’s pricing estimates are manipulative and they are unwilling to take ownership for repairs resulting from underestimation of materials.
The pricing estimate wasn’t even close to accurate. When I signed the contract which stated: «Customer understands that additional labor & material will be charged according to invoice prices,» I had no idea that would amount to nearly $ 1,000. Though I didn’t argue over the charges, Wood Walk was unwilling to pay for a minor repair, which was the result of their underestimation of materials to complete the install properly. When the crew ran short on transition molding, they glued two pieces together, creating a bowed and messy entryway into a bedroom. While it was certainly unappealing from an aesthetic standpoint, it was also a safety hazard. When I asked Wood Walk to repair the section with a single piece, Michael, the owner, was rude and told me he had no intention of correcting the error. He said that I would need to purchase the piece myself, and though the cost of the material was a mere $ 30, I felt it was the responsibility of Wood Walk to ensure adequate material was secured for the price they quoted.
When I voiced this concern to Michael, he said that it was impossible to estimate exactly, and that the time he was wasting talking to me was time that «could be better spent sending his crew to another job.»
I’ve worked with many contractors over the years — from building a custom home to much smaller home improvement projects — and this was by far the absolute worst experience I’ve ever had with a contractor. I would never recommend this company to anyone.

Michael and one of his crews at Wood Walk Flooring installed about 600 sq. ft of engineered hardwood floors for us at our recently purchased home. We were referred to Wood Walk Flooring through Lumber Liquidators Install Services.
After a false start (original crew was unable to show up due to a previous job running long), the crew of 3 did a fantastic job of installing our previously purchased flooring. The crew was professional and answered all of my questions while doing their work. They did a great job of cleaning up after everything was done and hauled away the carpet and pad remnants. They even rigged up a nice door transition made out of the same flooring material for a door leading to our patio.
I would recommend Wood Walk Flooring.