Dolphin Carpet & Tile

I am beyond frustrated with the level of unprofessionalism and incompetence displayed by the salesperson, Kelvin Rosen. He lied about being in the office to meet us to complete the paperwork we needed for the installation of the laminate floors in our apartment, then he submitted the wrong approval paperwork to the condo management office where we live, forcing me — at 5 months pregnant — to spend 2 hours driving to/​from the N. Miami store to retrieve it.
I will NEVER go back again as long as he is there and I will be sure to tell everyone I know to NEVER go there either. I am disappointed beyond belief and was ready to completely cancel the 2-​room flooring installation, if not for my husband who urged me not to cancel due to the urgency of getting this project done (and we’d already submitted our deposit, chose flooring, etc.). It is evident that Kelvin has zero interest in quality customer service. As soon as our deposit was paid, he could not care less if the install was done properly and if the proper paperwork had been submitted.
The store manager Ronald was fantastic and apologetic for this person’s behavior and one of the company owners, Paul, contacted me to hear my concerns as well. It’s unfortunate that a company that has been in business for many decades has the misfortune of having such a careless person employed as one of their salespeople and is ruining their reputation one dissatisfied customer at a time.

The worst service I ever had in North Miami.
Took more than 5 days, for a 3 days work.
Customer service at the location is terrible.
If Ronald is helping you, think on changing to other store. Worst service ever.
Really dont recommend it al all.
Had to put one star but it really deserves 0.

My previous review was impacted by the constraint in Unilocal that requires you to select a star rating for every review. The management at this location has been excellent in following up to ensure that any confusion that I had about the store’s hours was cleared up. I’m extremely satisfied with the follow up, and look forward to doing business with this company in the future.

Once you have signed the contract, the customer service is non existent. Robert is rude to the client. I had over $ 4,000 wood flooring and base boards installed and had some inferior product delivered that I requested be replaced. Suddenly Robert couldn’t be bothered. The installer left some type of residue all over the floor where thresholds were installed which two had to be redone. Every chance I get when someone mentions they are looking at installing wood flooring, I tell them to avoid Dolphin Carpet & Tile at the Falls
store.

We bought laminate flooring from Dolphin. Another review was right. Wish I had read it before doing business with this company. The installers used some kind of saw and cut into my AC vent that runs in the wall. I have cool air now going into the floors and moisture damage. I have called many times and cannot get someone to come to my house to even look at the damage. Shame on you Jeff K. for running a company with such poor customer service. In his commercial he says not to call other companies because you will pay more. Well I got what I paid for. Good things aren’t cheap. Cheap things aren’t good! I say pay more if you will get good workmanship and good customer service. I will tell everyone I know about this horrible experience. NEVER AGAIN! Lesson learned!

I am the most unhappy customer with this company. the product that I received was the lowest quality of a product, within 2 weeks my carpet was all run down. they kept insisting that it was our fault and it got to the point that a 4 month old carpet looks like s 2 year old. The service with this company is terrible, you always end up arguing with Mr Rosen.
I will never buy from Dolphin Carpet Again.
want to avoid a problem? don’t buy from Dolphin Carpet.

The show room is nice, and organized. The customer service people were kind and seemed to care. However, once they got their money that all changed.
They told me it would take one day and it took three. They cut the cable coming into my apartment with a skill saw. They broke the pipe going to my refrigerator. They refused to remove the linoleum in my kitchen after telling me at the store they would.
To top it all off when they showed up 3 hours late the last day I called the store and the same person I talked to before yelled at me. He said he never promised anything and we are not responsible for repairs because the installers are outside contractors.
The floors did however come out really nice and the workers at least apologized for taking so long and breaking my stuff.