hhgregg applicances & electronics

If I could give negative stars I would!!! We go in on a Sunday morning at 10:30 into an empty store. We were looking at washer and dryers and waited for 10 minutes to be attended to by any of the 8 people in the showroom. After 10 minutes I went to the front asking to borrow a tape measure to measure the appliances … the customer service person looked for 30 seconds and said they didn’t have any which I found odd. Then we waited again for someone to help us and no one came. I approached the store manager for help. I said to him that this was my first time in a store for 15 minutes with no one to assist … his response with a dead straight face was that everyone was busy … IN AN EMPTY STORE!!! I couldn’t believe his unapologetic and rude response and immediately walked out saying I refuse to spend $ 2000 on what we had to buy much less $ 1 anywhere where there was absolutely no customer service. When I said we were leaving the manager didn’t apologize for the delay … worst service ever. I went to sears and as I walked through the door we were politely approached and given immediate assistance and found all of the items cheaper and left satisfied customers. HHGREGG … shame on you!!!

Horrible service. Ask 2 sales reps for help and neither came. I waited around for 30mins and still no one. I’m on my way to Best Buy instead. Advice to company of you want to remain open hire people that actually want to work. You’ve lost my business

This place only received 1 star because there was no way for me to give them less.
I had received a Bose Bluetooth speaker as a wedding gift, however, it was not the one I wanted.
I stopped in this location with the intentions of upgrading to a more expensive model. The one I had was brand new and un-​opened.
The female manager whose name I did not get, was rude and very abrasive.
She asked me for the receipt which I did not have as it was one of MANY gifts we received.
When I told her the circumstance as to why I did not have a receipt, she just flat out said «I can’t help you».
I told her I didn’t want money back and that I wanted to pay another $ 80 to upgrade. She said «not without a receipt you’re not».
The store was empty and I can see why.
The sales associates that were assisting me were very professional in the way they looked and conducted themselves. This manager however, was the total opposite. She was rude, obnoxious, and a Walmart greeter dresses more appropriately.
Very, very disappointed in this experience.

Possibly the worst store my family has ever gotten an ac unit from. My mother saw the men loading the truck drop our ac unit. They told my mother it would be fine. It’s then delivered and installed that same day and Wouldn’t you know it doesn’t work right. Its been months and they still aren’t replacing it. I tried calling corporate everything. All I know is I’m going to brandsmart next time.

Had a great experience purchasing our new Samsung Refrigerator. Our salesman was Kerby. He was patient and very knowledgeable. The Store Manager who has been there for as long as I can remember was very nice as well.

Dear employees,
If you see someone walk in and immediately avoid talking to you, leave them alone. If they walk through the appliance section to avoid you, leave them alone. If they then finally start looking at something and you ask them if they need help and they say no, leave them alone. They know you are there. It is a store. You are there to answer questions. Don’t stare at them. They want you to go away. And if you keep asking them if they need help they might just leave… like I did. Because you are being intrusive. Maybe try a different tactic. If you are that desperate to sell me something, Introduce yourself, offer your assistance. If they decline say of course, but if you change your mind I’ll be right over here. And leave them alone! Thanks! I’m going to best buy.

Had my Jawbone Up I was looking for. Was totally ignored by one of the sales people although I was standing right in front of him. Another guy had to point out that he had a customer. He still ignored me. What the heck. Finally got the last product. Finally got a salesperson who was customer-​focused.

Maybe I’m lucky, but our experience over the past two weeks at HH Gregg has been nothing but stellar while buying a washer/​dryer and refrigerator for our new place:
— We were served (Thank you, Warren and Peter.) impeccably and patiently.
— Warren called not once, but twice after the purchase to check on everything.
— They matched the internet prices we found, as is their policy.
— Home Depot had a backlog of orders, but HH Gregg had our appliances in stock and ready to go.
— And perhaps most importantly (and shockingly), they are exchanging the refrigerator with no questions asked. (We ordered the wrong size.) Yup… they’re doing that for free, as is their policy.
In reading the other Unilocal reviews, maybe we hit things at a good time/​day. However, with it having been Christmas time, one would think the service would have been less versus more. Regardless, I’m so thankful we went with HH Gregg, and would/​will go again to them for round two of our renovation.

I went with a friend who wanted to buy an HDTV. Nobody greeted us. So we went to look at the different TV sets.
After being there for thirty minutes or so, my friend decided which TV he wanted to purchase. We started to look around for help. There was nobody in sight. I made my way to the opposite side of the store where a cluster of employees was gathered around and said: «Anybody can help us with the TVs?»
They all looked at each other as if saying «I don’t want to go help. You go.»
Finally one of them literally dragged his feet towards where my friend was eager to pay for his new TV.
Once my friend said he was buying the TV his attitude changed completely and he became really helpful.
Interesting.
Horrible customer service.

Horrible store experience! I decide to give them a shot and bought something small. Anti Virus software, which was the «Last copy» they had. I was being naïve and stupid and bought it. No one offered me a rain check or anything on it (not even a discount). when I got home and put the CD in the computer i noticed that the CD is damaged and that this particular software requires credit card information. The salesman in the store swore to me that it was in perfect condition and that credit card subscription is not required (Unless you want an extra rebate). This is not true the product does require a credit card and will not work with out it! Now i do not have any protection for my computers. Sales people should be more educated and honest about the products they deal with.
I will never go back to this store, except to return this product!
You can also notice that their ads in the paper or on TV usually do not have the brand names? This is because they have very limited quantity of cheap outdated stuff that they advertise to get you in the door! everything that is decent can be bought for a cheaper price either in Costco, Best Buy or even Brandsmart with better, honest customer service who are not just looking to make a sale! So if you want to buy quality with better and honest sales people please look elsewhere!
It is no wonder that they have more sales people on the floor than customers most of the time!
Buyers beware!

Sorry, I went there wanting to buy appliances about $ 3000.
Salesman did not give me a price, he said go elsewhere, and we will beat there price. So i email the salesman what were the price, but never hurt from them, So I bough from some other store.

This actually reminds me of Brandsmart quite a bit. The store atmosphere is comfortable and the staff seemed polite, although they do lurk a bit. They carry a large selection of different core products but are seriously weak in accessories. Their prices are pretty competitive with other similar retailers in the area like Best Buy. They do carry some «off» brands which also lends to similarity with Brandsmart but all in all thus far it seems okay.