M.A.C. At Aventura

I couldn’t breathe.
The makeup artist that helped me only helped me for 6 seconds and welcome another army of shoppers with a «welcome to Mac»
I never got the lipstick I asked for.
It was so crowded that I left with some battle scars. As in battle scars, I mean lipstick stains on my shirt.
They also never seem to have anything in stock.
I seriously don’t know why it’s so crowded in there.
If you want more room to breathe, go to the Mac in macys down stairs.

The store is pretty small so it can get packed. I recommend going as soon as the mall opens to make in/​out purchases. I did that and it took me 15-​min (I got my foundation matched, tested 4 other products, and made my final purchase). The consultants were knowledgeable but only helped when asked.

Decided to get my makeup done at MAC for my prom, my makeup artist only took twenty minutes… After he was done, I took a look and the makeup wasn’t bad, but it was something I could’ve done myself. By 11 pm my makeup had already worn off. Not worth $ 50

After having a crappy experience at the Pembroke Lakes location in the Macy’s I thought I’d stop by when we went to Aventura. Not much of a difference at all but I did get an actual response from an associate. Meaning she actually spoke! The MAC on the 1^st level was busy which was fine because I thought okay I’ll find what I want myself and check out. Okay… Really hard to do when there’s a two associates helping one person and the other one chatting up at the register. So I shrugged it off and went upstairs to browse. I walked by the MAC stall upstairs where the ladies suits are. I saw the two ladies were busy so I figured leaving I’d stop by and check out the lipsticks.
WELL HOW INCONSIDERATE OF MY MOM AND I. So my mother purchased a suit and wanted a lipstick to match or coordinate with it. She stopped at the stall (about 10 – 15 minutes to close) and the girl was cleaning off the lipsticks. Couldn’t get a good view of the lipsticks. Was not greeted by the two so she asked if she can help her find a lipstick. Annoyed by the question she didn’t even look up at my mom and continued cleaning. She looked at the suit and my mom and said she didn’t have the color or anything close. By now the other girl at the register looks up and stares at her. She continues and my mom says oh well a color close to it will be nice. She looks at me mom and says «you can look yourself and see if you find one» WELL that was it. Said thanks and left.
Again twice in one MAC has proved they have crappy customer service. Thanks jerks!

Very bad service … Better grab what you wanna buy, queue at the cashier. And tell her to bring you the new one. Never gonna buy anything from this MAC store ever again.

This review is based on the service of MAC not the quality of there makeup. The service is terrible. You practically have to beg an associate to help you find what you need. I was here recently to get some new brushes and there were three associates standing on the side conversing amongst themselves. FYI You go to work to help customers, not to stand around and chit chat! I had to walk up to the group and ask one of the associates for help. She looked annoyed, but oh well. I guess thats what I get for constantly going back to a store with crappy service.

This review is not based on customer service. Their customer service is ok. The problem is it’s the worlds smallest mac store ever. I’m not kidding. It’s the size of an efficiency. And if you’re there on a Saturday there is no space to move around and look at products.
I would recommend going to the mac store inside Macy’s instead. Avoid yourself the frustration. I can’t tell you how many times I was shoved/​bumped by someone because there was no space. I finally gave up and left. Most people like to go to a MAC store because they want to try the products on and look around before making a purchase. That is not the case in this store. Too crowded and too small. I don’t think I would even want to go here when it’s slow because it’s so small it looks like they do t have all the products.

Visited this location on a weekday around 1pm. It was crazy packed. I have to say I was disappointed by the service. Although the store was packed, there were about 5 – 7 employees talking behind the counter instead of helping customers. I had to wait about 5 minutes before I can ask someone’s be for help with the product I was looking for. The person then told me to stand in line and ask one of the girls at the register to help me find it. I had about 5 people in front of me. When it was finally my «turn» at the register, the girl simply left and went to the sales floor– completely ignored me!!!
Finally I got someone’s attention. She helped me find what I needed and ringed me up so I didn’t have to wait again.
Try to avoid this store and go to a different location !

I typically avoid Mac Pro stores because they are usually: crowded and noisy resulting in makeup artists running around like busy bees, leaving «lover of all things MAC» fiends like me to fend for ourselves; however at this location no matter the time or amount of customers in the store, I get the time and attention needed to make wise makeup choices.
The staff, always professional and never afraid to say, «Girl, that color does not work for you!», In a professional manner of course. I’ve never experienced one of my favorite colors being out of stock and if that happens I’m certain the staff will quickly locate where I can find them.
The location is easy to find and makes it easy to get in and out, avoiding making purchases from other stores where I Confirm that I don’t need to purchase anything, yet close enough to these stores where I Convince myself that I reeaallly need to purchase something from them.
Bottom line, one of the best Mac Pro Stores in Miami!

Friendly assistance in selecting the right foundation color for me. My skin tone changes slightly from season to season, and they patiently tested and tried a few different shades and coverages until I finally found the one. Nice recommendations on bronzer and brightener application as well. Much more pleasant experience from this gentleman than from the leering ladies at MAC Galleria in Ft. Laudy. Ask about their empty container return bonus.

I LOVE MAC in general seeing as I’m a MAC Pro member, but every time I go in this store the sales associates look at me as if I’m an annoyance to their day. Last time in particular, I walked into the store around 8:45 (a full 45 minutes before closing) knowing exactly what I needed. I didn’t need to sample products or have them color match me or make me over. I can do that myself. I stood around for about 15 minutes without any greeting, «Hi, how are you?, Can I help you?», nothing. There were multiple people cleaning showcases who could have helped me until I finally piped up after 15 minutes. I got an employee to get my brushes and items for me, and she looked annoyed when I presented my Pro card, (maybe they get commission on sales and she just got docked 40%, I don’t know).
Either way, I’ll probably continue to go here solely on the fact that it’s one of the only stores that accepts my Pro discount within driving distance of Ft. Lauderdale. Sometimes online swatches are misleading and you need to swatch real samples so I store shop, but when I don’t, I’ll order online. If you’re a Pro member, expect rolled eyes and to be ignored. I have ONCE had a pleasant employee at this store (I forget her name) who was lovely and gave me the number of the Miami CCO.
If you need to get color matched and/​or made over, etc. wait til the store is not jam packed (or closing) and you’ll likely receive much better service, but I also love the girls at Inglot which are a few store over which are a lot less mainstream but a little more budget conscious, and the girls are friendly. (I’m a makeup artist so I love it all)

I had always been skeptical of this store. It’s always so busy and sometimes the makeup they wear looks a little «out there,» not like me who likes the au natural. look My maid of honor suggested I try them for my wedding day. It was a good deal and I was on a strict budget.
Trey, who did my makeup, is a wizard. I couldn’t believe how fast he worked, how professional he was, and how amazing I looked after. It was not a look I would have ever chosen for myself, but I looked absolutely glamorous and the wedding photos prove it. I felt SO beautiful and I wish that I had the sense to ask him more about what he was doing because it worked so well. A helpful suggestion for the MAC store, maybe have an index card with all of the products used during the appointment. Especially since it is such a crazy busy store, I think it would help you sell more products and help people figure out what products worked and what didn’t.
To the people who complained about leaving your child outside the store: It’s obviously not a child-​friendly place because it’s so busy. I don’t want your screaming child there to trip my makeup artist (and screw up my makeup) or stress me out on my wedding day even more.

Guess what? I DON’T like this MAC store. I watched my wife receive terrible assistance, eyes rolling, as if they wanted her to leave. Nothing makes me more mad than to see someone treat my boo like crap, because she is awesome. I also watched one of the associates ask that a woman leave her stroller outside of the store. This doesn’t make any sense, whatsoever. No kids allowed in here, or what? Very unfriendly.
On a side note, I was asked for assistance a couple of times by different customers. Do I look like a makeup salesman? Do I look metrosexual, or just gay? These are the difficult questions I have to ask myself each morning.

I love this particular MAC store. The attendants are always helpful and polite. I am make up ignorant, I never seem to apply it correctly and the girls here always answer all of my questions and give me great tips.
The products in this store are a little pricey, but well worth it. Also, I love how they are trying to be a more ecofriendly company by implementing the empty container program.
Note: When you have 6 empty cosmetic containers, take them to your local MAC store and receive a free lipstick.