Pearle Vision

I forgot to write a review on this place after my last visit. That’s probably because I wanted to forget it ever happened! Extremely expense, rude staff and they wouldn’t give me my own prescription. Unethical and so, so sad. Not too sure how they’re in business :(

Terrible experience. Doctor seemed like a nice guy, until he charged me 75 dollars for a contact lens fitting (not covered by insurance) after I had told him they were the SAME contacts I had been wearing previously. He also was at a lack of care for how expensive my lenses will be despite having adequate insurance. When I left I felt like I was robbed.

The worst people to work with — I had an eye exam there and they were trying to rip me off on the cost of contacts and wouldn’t give me my OWN prescription that I PAID for so I could order elsewhere. I complained and asked to talk to a manager who refused to get on the phone. Told them I was going to cancel my upcoming appointment and go elsewhere and they did not even care they were losing a customer who has had eye exam, glasses and was going to purchase contacts. Poor business and awful customer service. What a joke.

This places has THE WORST warranty/​optometrist/​crew/​manager in the business… My father had horrible experience with this people: He pay for all the exams (which they after told us they were dead wrong), payed for his new glasses, then they didn’t recognized that all this was their own fault… BEWARE!!! DO NOT GET ANYTHING FROM THIS STORE FROM HELL!

I needed an exam and glasses the same day before a vacation and Pearle came through with same day delivery. Thank you Pearle! Thank you Dr. Potash!

After reading the reviews of Pearle Vision I am shocked that some people have encountered bad experiences here! I have been a loyal customer since the store opened and have not had any complaints, which is a difficult thing to find especially in South Florida. Aza in particular has been very helpful in assisting me when I have any issues or need to make new purchases. I am very picky and often take time to make decisions, which usually results in the employee to become frustrated and disregard my concerns; but she has always been open to hear and explain any questions I have. I have recommended Pearle Vision and Aza specifically to all my clients and they have had no predicaments or disputes with any part of the stores operation. To this day I routinely visit and continue to send friends, clients and family.

Complaint Pearle Vision Aventura Towne Center
Date: Friday, April 3^rd, 2015
I purchased a pair of Silhouette ultra-​light prescription glasses in 2008 at your store (I can show receipt). One of the hinges fell off and I wanted to try to get them fixed because these have been the best frames & lenses I’ve ever had. I came into your store today (Friday, April 3^rd, 2015) and was greeted by Ms. Aza (Customer Service Rep), who did not seem particularly eager to assist. First, she seemed reluctant to look for my receipt; then stated that my glasses could not be fixed since your store no longer carries this brand. Her only suggestion was to sell me another frame. I then asked if she could make a copy of my receipt, which she was equally reluctant to do; she offered to write down the info on a piece of paper, so I asked if I could take a photo of the receipt with my camera phone, which she did not appear to be too pleased about.
At that point, I confess that I began to lose my patience, as it became quite apparent that she was NOT interested in helping me, but was only trying to push a sale for a new frame. Perhaps her salary is based on commission and her training is to push a sale, but I LOVE this ultra-​light frame & lenses (for which I paid over $ 500) and I would like to FIRST try to have it fixed.
However, this is not the only time I had an unpleasant interaction with Ms. Aza. Last year, I came into your store with my mother, who has a neurological condition, which makes it hard for her to walk and speak. We came in and Ms. Aza greeted us reluctantly. My mom just wanted to buy some chains for her reading glasses. Since we weren’t exactly high paying customers, she was very cold, distant, actually quite rude. Perhaps Ms. Aza does not remember me, but I remember her quite well from last year!
After my 2^nd disagreeable interaction with Ms. Aza, I began to wonder if this isn’t a case of prejudice or discrimination of some kind, or because the small amount of the sale wasn’t particularly interesting for Ms. Aza in terms of commission.
Whatever Ms. Aza’s reasons may be for being reluctant to provide service, there are TWO points that I find ABSOLUTELY INEXCUSABLE from your store:
1) Your store DOES NOT back the products you sell, regardless of how long ago they’ve been purchased. I have worn glasses since I was 10 years old and I know there is a courtesy rule WORLDWIDE among opticians to fix prescription eyeglasses FREE OF CHARGE since people depend greatly on their glasses to function (drive, read, perform their work). I am SHOCKED your store doesn’t even attempt to fix glasses you sold to a customer, let alone fix glasses not purchased there. Actually, I had this same pair of glasses fixed while traveling in 2011 in Brazil free of charge and last year in Argentina for US $ 5.00!
2) The fact that the quality of your Customer Service hinges upon the amount of the sale. This is extremely unethical and VERY BAD for business!!! Not only have you lost ME as a customer forever, but you have just lost ALL future customers I would have referred if I had been valued as a customer. When the quality of customer care is based upon the price of a single sale, it is an extremely shortsighted business practice, and it is not particularly wise, even for opticians!
I highly recommend you retrain Ms. Aza as a Customer Service Rep, since the two points I stated above do not coincide with the values stated by Mr. Pearle, Founder of Pearle Vision:
«We always recognized that people were the most important aspect of the service we were offering.» –Stanley Pearle, O. D, Founder
I suggest you revise your Customer Service Policy to one with better VISION!

THE WORST EXPERIENCE EVER! These people are RUDE, UNPROFESSIONAL AND LIERS! I am in shock how badly I got treated… I don’t think these people will stay in business for long if the management does not make drastic changes! ALSO notice how many other bad reviews they have! ALL THESE PEOPLE CANNOT BE WRONG! And I’m 100% sure that the good reviews are written by friends or relatives. Anyways I would avoid this place like a deadly plague!!!

The superb customer service started way before I stepped into the door. The selection of glasses was amazing and couldn’t have asked for a better $$. Dr. Potash was very educating and updated me with a lot of information. I have a coupon that I am very excited on using at my next visit to this store! Alex was very kind and welcomed me to his store, guaranteeing the very best deals

PLEASE BEWARE of this place! This is my first review because I normally just let things go but the experience was so TERRIBLE and I’ve read that they DID THE SAME THING TO ANOTHER REVIEWER that I have to speak up! This Pearle Vision store basically will run an authorization on your insurance (even if you do not physically go there and just make an appointment) and when you try to cancel and go to another location they will not release the authorization. They also make it impossible to reach the «right» person who is able to release the hold! They hang up the phone, do not call you back and put you on hold for the longest time (I guess to make you hang up or maybe to aggravate you). They do not understand the concept of customer service or simple human decency. If it happens to you too — call Pearle Vision corporate office and file a formal complain… I think the number is 800-​YES-​EYES. Also the BBB (Better Business Bureau) will investigate your complain and leaving a review here will hopefully save a few people from the horrible and completely unnecessary aggravation.

Beware of this store! I went here yesterday to try on glasses, and in order for me to try them on, they had to authorize/​access my insurance. Fine. I ended up leaving the store because for one, the prices were extremely high (charging 400 dollars for the exam same glasses that For Eyes was charging 227 dollars), and secondly, I’m the type of person that likes to shop around and make sure that I get the best deal. I ended up going to For Eyes today, and found the perfect pair of glasses. When they tried to access my insurance so that I could purchase the glasses, I was told that there was a hold on my account because pearle vision had accessed the insurance and never voided it on their system. I was also told that this is a very common problem with this branch. The employee from For Eyes called them to have them take the hold off of my insurance so that I could purchase a pair at For Eyes and was told that only a manager could void it. This was a complete lie. I called pearle vision myself and ended up speaking to the same guy that had helped me yesterday (Jose). I explained that I was waiting to purchase a pair of glasses and would appreciate it if he could cancel the authorization on my insurance because I was waiting to purchase a pair of glasses at For Eyes. He rudely said to me, «I am helping a patient right now. I will call you back.» I waited for 45 minutes for him to call me back and nothing. I had to end up driving to Pearle Vision, and once I got there, a sales rep was able to cancel the authorization within 20 seconds. I asked Jose why he never called me back, and why it was taking him so long to cancel it, and he says to me «Respect me. I am helping someone else. «Now, this patient that he was «helping» had clearly just arrived, which means he definitely had the time in between patients to cancel the authorization on my insurance. Not only did it NOT require a manager to cancel the authorization, but Jose made it a point to keep me waiting. Avoid this place at all costs, especially if you’re planning to shop around, because they will lock your insurance so that you can’t shop anywhere else.

Great, friendly and easy to do business with. Ilya was very professional and helpful. I will return to order my eye contact in the near future.