Conrad’s Tire Express & Total Car Care

I have had my oil changed here as well as my tires done and my husband and I have had nothing but excellent service. Based on the negative reviews, I’m wondering if they have had a changing of the guard with their staff. Regardless, I will continue to patronize this location until I’m proven otherwise.

I pulled a complete out the door price off the Avon’s store’s website and took it in the store the next day. I asked the representative if they had any tires on sale. He said he had the exact tire that I got a quote on the night before on sale for $ 20 more than website price. When I showed him my printout, he said they were out of stock on that tire. He did finally agree to give me an upgrade at that price. Then he called me and tried to supersize me not once but twice. Why can’t they just be honest. Everyone deserves to make a profit but that is «Bait & Switch» and then the constant up sells. Is a few bucks in extra commission worth totally alienating customers?

Just not impressed with this (whispers) Conrad’s. Westlake’s location far surpasses this one in customer service and quality of workmanship.
I’ve gotten my oil changed at the Avon location a couple of times (who can pass up $ 19.95 oil change + tire rotation, check Conrad’s website for monthly coupons). I haven’t wanted to whine about this one in a review yet (last time they had stale coffee, no toilet paper in the bathroom, and their wireless password isn’t posted nor is it evident they have free wifi like Westlake — they do though, password is their fax #) because well, I thought I would sound whiny. But after this latest debacle I have to complain (& warn people).
I made my appointment for very early (read: first appointment of the day at 7:30) for a Tuesday. I got there early and waited in the lot and walked in as the doors opened. I chose the «better» oil change as regular doesn’t get the system cleaner run through it and I’m not exactly a pro at on time oil changes. In case you were wondering, all of their regular oil change options come with free tire rotation, you just have to ask. Ok, I digress. So, I waited an hour plus and $ 34 dollars later I walked out the door to my car. Got in and was hit in the face by a god awful oppressive exhaust smell. There was ABSOLUTELY no way that they didn’t notice this when they pulled my car up for me. Since I’m no car aficionado I though «oh maybe they left it running and it is exhaust scent that will go away» — nope! Windows down A/​C on full blast not helping. I decided to stop for coffee and call them up. Explained the problem and dude on the phone and I quote, says he «has no idea what would cause that.» Um, if you work at a car place yes you do — one google of «exhaust smell after oil change» will clearly show you it’s a known thing that a sloppy oil change leaves your car smelling of burning oil for days thanks to oil getting on (and then burning off of) the exhaust manifold that’s usually below or around the oil filter. Ok, so took it back in and they take my car… an hour and a half goes by not a single person comes out to the waiting area to tell me what was wrong. I even stood at the desk for a while staring through the tiny window on the door like a creeper and even that didn’t work. Thankfully, I could see them through the door and I could see they were basically spraying down everything under my hood. So I assumed spilled oil it was. Finally, out walks one of the guys who tells me my oil cap was gone (apparently not screwed on or forgotten who knows) and the oil was spilling out on everything under my hood with every bump I hit. Then, he doesn’t even offer a refund until very late in our conversation. I couldn’t yell at him since he wasn’t the one that changed my car’s oil, but seriously they could have came out and told me what was up like an hour ago. Just shady and a customer service fail, hands down.