Mr. Handyman of Cleveland’s Northwest Suburbs

The handyman worked for a few hours on various projects for us, then proceeded to make a slew of «freshman mistakes» during the course of the day. He incorrectly hung up our towel rack (did not use a leveler so it was lopsided and did not ask me where we wanted it to be placed) then started to put together my baby’s dresser. There was a damaged part of the dresser and he continued to put this together without asking me what the next steps were (e.g. continue to put it together or disassemble it since we needed to return it.) When I confronted the technician about this, he would NOT discount my rate. He left angry, left a semi-​assembled dresser and would not take responsibility for his actions. Not only that, but he also had a laundry list of projects left for him that were unfinished.
I contacted Michael Fay who only agreed to discount my rate and come out days later to both disassemble the damaged dresser and reassemble the new one as I had a limited amount of time to disassemble the dresser and return it to in order to get a new dresser. This never happened. He was only able to come out days later as they were «busy» and offered the same technician who did the work before (I did not want the original technician to come who did the shoddy work). He called a day before coming out and said that they would no longer be coming out and they would just not charge me. Days later I received a bill (with a discount) after he had previously told me that we would not be getting a bill. When I informed him that he originally said that I would not be charged, he sent a threatening email and said that he had «changed his mind.» Not good business practices. I would NEVER work with Michael Fay or any of his technicians ever again. Here’s why — if you have a client issue, you resolve it and fast. You never go back on your word if you saw its on us and then charge people. You don’t leave a project unresolved. Lastly, you do not threaten your customers. I hope that this is a «teachable moment» for Michael about what «not» to do.

Bought my senior parents a Sunsetter (I said they were seniors) from Costco only to find none of the local Sunsetter dealers would install unless you bought it from them. The Avon Mr. Handyman came out, evaluated the job, and at the request of my parent’s gave a fixed fee quote. Not only did they install the sunsetter but made modifications to their home overhang to make it more stable (working with their overly involved home owners’s association to get it approved). They came out with 4 guys and had it done within an afternoon. Given the time and effort the price was awesome although to be honest i’m not sure how they made any money on the deal. That being said they were professional and accepted the flat fee without one complaint. Def recommmend.