Uncle Bob’s Self Storage

Completely disappointing. Stored all of my furniture and clothing (no food, no dishes, no drinking glasses, nothing that would hold food products) in the indoor climate controlled storage unit for 16 months at $ 140 /​month while I lived in a studio out of state. My storage unit was immaculate, not a single item out of place and certainly not a crumb in the unit. I was assured that the $ 140 /​month rate for a 1 car garage sized unit was not too high because I would not have to worry about rodents or weather while storing my precious belongings.
About 6 months ago I stopped by my unit to get some clothes and found a dead mouse on the floor. You can imagine my displeasure at $ 140 /​month. I promptly alerted the office and was promised this was an «isolated incident» and that there are «never» mice in the indoor units.
Two months later, mouse droppings covered my dining room table. Again, I notified management immediately and was shocked when he was in complete denial. He even went so far as to say, «I wish I knew who was bringing these mice in then I could stop it.» No consideration was given to prevent or stop the mice by management and they took no ownership of the problem at their facilities. I went to Home Depot and purchased some mouse traps and placed them throughout the unit myself — no thanks to management.
Two months later on my next visit to town, I tried to access my unit and the gate code did not work. I called the «emergency» line and left a voice mail for management around 9 am — the office doesn’t open until noon. Punching in random numbers, we were able to get into the gate. Management NEVER called back to address the voice mail I left on the «emergency» number.
Once in my unit, I found ANOTHER dead mouse in the unit. My Pottery Barn loveseat was covered in mouse droppings and urine. Unbelievable. I promptly moved all of my belongings out and said goodbye to Uncle Bob forever!
Upon calling the office to let them know of the situation, they again took ZERO ownership of the situation and made no attempt to remediate the issue. I suggested a refund and was told that the Manager would need to consult his boss. I was provided a refund of 1 month. $ 140 measly bucks out of the more than $ 2,000 I paid to have my furniture ruined, better than nothing I suppose.