Jack in the box

Came here intending to use a coupon for half off a milkshake and another coupon for a free taco with any purchase. Placed my order for a large Oreo milkshake at the drive thru (the only thing I bought) and before handing over my coupons, asked the worker if I could use both and said yes. She rang up my order for $ 4.01 cents, which for a half off milkshake, would’ve meant its original price is $ 8.01. Immediately, I asked if she used the coupon and she said she forgot and acted in an «Oh well» attitude. Like, OK… you forgot… So are you gonna refund me my money and ring it up correctly or what? I hate to seem rude but I had ask her what she would do to fix it. She just hands me two dollars and my taco and we drive away disgruntled. As somebody who also works in the day food industry, ive forgotten to use a coupon before, but have instinctively been apologetic and do everything I can to resolve the issue. I was taken aback but the lack of effort and customer service on this cashiers part and is what began the downhill experience at this establishment.
Now, it wasn’t a big deal to me, but my boyfriend was immensely annoyed at how thick the «milkshake» was and that they only gave us a straw and no spoon. I personally didn’t see it as that big of a deal but once he pointed it out, it was rather careless on their part. The consistency was thicker than concrete mixers from Culver’s or frozen custards from Freddy’s. Upon recollection, those chains have always gave us spoons with our milkshakes. One could argue that the ad clearly says that the milkshake is thick, but in that case, a spoon should be expected. Sometimes, it really is the little things that stand out.

It happened to be busier than it normally is when we come, so it took a little longer to order and get our food. The guy in front of us left his dog in the car for like 20 minutes which bothered me. Not sure why he didn’t just go through the drive thru… I ordered the Crispy Chicken Strips combo with regular fries. Their new Coca Cola Freestyle Machine was out of many drink options. I wanted Peach Sprite but it was one of the numerous choices that was greyed out. My b/​f informed the workers of the drink situation since they were oblivious. But we did not see anyone replace the flavor cartridges while we were there. The tables and floors were filthy. Don’t know that I’ve seen the dining area so dirty before. We wiped one off with some napkins. When we got our food, mine tasted pretty good, but my b/f’s fries were so oversalted they were glistening. It was bad enough that they had to be taken back. The good part was that he got fresh fries which were really hot and good. But they should have done it right the first time. A poor JIB visit overall.

Stop by for some curly fries (craving) after work, me and my boyfriend ended up throwing up all the fries that we had… It gave me a stomach ache and right after I threw up all the fries I felt better… Maybe the oil the fry it in was very old because I tasted it… The fries was not crunchy it seem like it was already pre-​made and handed to me cause it wasn’t hot and the fries once again was not crunchy it was more like soggiesh… If I could rate it 0 then I would… Never will I return nor eat fries again…

We stopped at this location this evening. No one wanted to help us. The two girls were too busy in the back chatting to take our orders. I even called out to them. I told them we were leaving and they didn’t care.

This is an update. Wow, what a difference. The last time I was here, on a Sunday, it was in the afternoon like today. The restaurant was slow and dirty. Today, at the same time it was slow and outrageously clean. During the time I was there the floor was mopped — not swept mind you — but mopped twice and each table cleaned with soap and water. I sat at the same table as last time, but now it was spotlessly clean no grease rubbed into the table top.
This is the Jack — the Box I have come to know and enjoy. Kudos to the management and staff. You are accomplishing the restaurant mission. 5 STARS.

The employee used her hand to make my sandwich… she did not wear any gloves… I am are you serious… that is just disgusting… we don’t know where your hands have been… very unhygienic… need to educate your employees… they are dumb enough to do that knowing they can be seen from the outside… wow…very disappointed and disgusted… doesn’t deserve no stars.

Always getting my greasy taste buds fix here. I know it is bad, but sometimes I just want a burger and fries and FAST. Got the ranch homestyle chicken this time. It was good, fried, and served with ranch. YUM!

I agree with Laz, great customer service. I didn’t read the rest of his review but the food was ok for me and it was the middle of the night, so I’m giving them ⁵⁄₅ for satisfying me.

3.5 Stars
What can you say about Jack In the Box, it’s there when you need it fast or at odd hours of the night! I’m not 100% sure but I don’t think these guys ever close, maybe the lobby’s for a few hours but the drive-thru’s are always open.
I have a teenage kid who likes this place and why tell them no! When I was her age I ate tons of fast food too. This is the closest Jack to us and has the best customer service which is why we come here. I will always support an establishment when they treat you right and will go as far as to tell others (another reason I love Unilocal) about it to. This location has a fireplace (fancy huh) and a self serve order kiosk that allows you to get as custom as your heart desires! I feel that one thing Jack has on the other fast food joints is it’s speeds when ordering in the drive-​thru. I won’t speak on the food much besides your healthy options are few and the only gluten-​free options are their salads or the tasty deep fried tacos. I guess you can include the fries to the GF list.
To my east coast and Midwest peeps who never experienced a Jack In the Box, it’s worth a try once to check off your «life list». Their tacos are what makes them different from other fast food restaurants. While not authentic by no means it’s one of those right of passage things you have to try.