Larry H Miller Dodge Ram Avondale

Had a great experience. Courteous and friendly service. See Jesse Hernandez. He was our sales rep and it was a simple experience. No BS. We will be a lifelong customers.

Very disappointed with the service department! Truck went in with a working alarm and left with a broken alarm. The alarm is an after market alarm that was installed by the dealership at purchase. I was given a number to the alarm company by my service advisor. I called and was quoted a diagnostic fee and additional fees for repairs. Took the truck back to Larry Miller Dodge Avondale and was told I could purchase and have installed their after market alarm. Seriously?! I have to purchase the alarm when my original alarm was working fine before the service department worked on my truck? I don’t see how the consumer should eat the cost of the negligence of the service department.
I am not pleased with the service I have received here.

Pulled in today for the «Express» oil change service. Tuesday afternoon. Was told that it will be atleast 1.5−2 hour wait. I said for an express oil change? They service advisor did confirm that super long wait time.
Since I wanted to make sure my wife’s car is taken care of, I waited.
He was right it took nearly 2.75 hours to get my oil changed. Terrible service.
I won’t come back I’ll go to Earnhardt Dodge.

I start off by saying I show up once and they hounded me for months. Then when I do attempt a loan, they never bothered calling me or my wife back to explain ANYTHING about the deal and whether or not it could be done. So I called them after almost two days and got a sales manager who said he would look into it and call me, he never did.
So I call Arthur back since he hadn’t called me either (original salesperson) and he had a non-​nonchalant attitude about not being able to help us. Then he lies about my son’s FICO score to try and make it look worse as his scores are way higher then he stated to me on the phone, just very unprofessional. OK. so FUCKING call the person and tell them, don’t string someone along and NOT call them back when you say you will, the sales managers are horrible which explains why the sales people are too. very unprofessional people there at Avondale Dodge.

The service dept is so so. It took 6 hours just for the to look at my van. Then had to wait over 2 hours for the free shuttle.

These guys went above and beyond. When you first walk in, you get the impression that they want to help you find a car for you. They aren’t pushing what you don’t want down your throat. These guys are more customer service than sales people. They aren’t commission based, so they don’t care what you buy, just want to make sure you get what YOU want.
Anyway, Ryan and Andrew took good care of me. I had been going back and forth between LHM Avondale and Surprise. If you are in the market for a vehicle, talk to these guys first. You may try shopping around, but you’ll probably end up back at LHM Avondale like I did. After haven’t talked to Andrew for two weeks, I called to talk to him on an off day. He answered his phone anyway. It blew me away when he remembered me and the truck I was trading in.
I came back in the next day and they got me a killer deal. One of those deals that comes around once in a lifetime. Ryan and Andrew had the paperwork all filled out quickly. Financing tries pushing their extended warranties pretty hard (as you would expect a dealership to) but signing was quick. Maybe 5 minutes of sitting in the financing office? When I was done, the truck was all fueled up, fluids topped off, shinning pretty, and ready to hit the road.
Overall, a great experience. I will be back in the future for a Durago for the wifey. I hope LHM Avondale finds a way to keep Ryan and Andrew around for a while. Thanks guys!

I’ve taken my truck there for service since I bought it. Moe is outstanding to work with at the service desk. I always get it back in better condition than I dropped it off

After a week of dealing with typical high pressure used sales men and not finding what we wanted we were lucky enough to not only find what we wanted but have a very pleasant experience with our salesmen Arnie Penn. We had originally went a new dealerships over to Gateway Chevrolet however, the Tahoe we wanted turned out to not be in the condition we thought. So, my husband and I decided to drive down to see if we saw any Suburbans since that was actually what we wanted to being with. Very happy we did because that was exactly what we ended up finding a used Chevy Suburban 4×4. Was reasonably priced and they didn’t play games like we has experienced at other dealers. Very pleased with the respect we were shown and that they offered a reasonable amount for my trade. Thank you for the positive experience.

So yet another interesting FACT about this place! Not only would they not honor their online advertised price for a vehicle that was on their online inventory list but insisted I did not see that vehicle listed. I posted 2 photos, one of the online inventory list advertisement and one photo of the online sales manager (scam manager) response to my request. I had posted the pictures for potential customers like myself to see how much these people lie and cheat to make an extra upsale. I was informed that the photos did not represent the average customers experience. So they were removed from your view by Unilocal because of a request from LHM I suppose. I would gladly post the email but because of the whining they would take it down. Contact me and I will gladly provide a copy.

Arrived at 9am on a Sunday to look at pick-​ups. They don’t open until 10, but Dan was already there and started showing me some different models. The short of it, after a few hours we drove off with our new Ram 1500. Great deal Great people to work with. Dan called me a couple of weeks ago to see how we were doing with our new truck, great customer service and follow up.

Very Happy with Dan Miller, our sales rep and Jose, in Finance.
We have purchased six of our vehicles in the last 7 years from Larry Miller Dealerships. Originally with Larry Miller VW in Avondale… We live near Surprise, but chose to go to Avondale for our recent purchase of our 1500 Dodge Truck, after a bad experience at the Larry Miller dodge in Surprise some 18 months ago.
Larry Miller Dodge in Avondale has excellent customer service, knowledgable sales reps, and NON pushy Finance employees.
Couldn’t be happier and recommend this dealership, and Dan Miller to anyone interested in a Dodge or Chrysler vehicle.

I absolutely love this place. My husband and I came in after his deployment and the guy that was helping us was not pushy, we told him what we wanted and he made sure to seriously look. We didn’t have any hidden fees. We felt really welcomed…
I had some issues with my car that I got from carmax. They refused to look at my car and I would have to pay crazy fees when I actually bought the car there. I ended up taking it to Larry H. Miller Dodge and Jacob was so helpful. He was willing to look at my car and informed me that it could of gotten worst and I could of been in a, bad situation.
They really took time with my car and when my husband traded his car.
I defiantly reccomed to people looking

My husband and I had a fantastic experience with Thad. We got the car we wanted for the price we wanted and were relatively in and out! This is the 2^nd time that we have bought a car from this dealership, and both times have been very positive experiences. If you’re looking for a Dodge, we highly recommend this dealership.

Update. 4 days after the deal was closed.
I received a call from the GM at LHM Dodge Avondale.
He was very nice and expressed concern that I was not 100% satisfied.
After a discussion about what happened from both of our perspectives he made an incredibly generous offer to buy the car back. I declined. I felt like we both had what we wanted from the deal.
The unfortunate thing I learned from this «internet» deal was that I should have gotten the purchase agreement earlier in the process. I could have prevented this entire episode if I would have treated this like an typical in-​person automobile purchase. We all know this, but verbal agreements, e-​mails and texts mean absolutely nothing when it comes to buying a car. It is easy to use these types of communication when you are buying a vehicle over the internet. Hopefully others can learn from my error. It turns out that the only record they have of this deal is the first purchase agreement they sent me that contained the dealer added options. No record was kept of any of the other communications.
The GM indicated that he would look in to his internet sales processes and put in place measures to make sure this didn’t happen again. I appreciated that. Hopefully it will prevent a future misunderstanding.
So, in the end, everyone wins. LHM sold a car, I got the car, the internet purchasing process will be improved, and finally, you, the next car buyer, will be smarter than I was.

These folks did good for me. I traded a 2013 Honda Fit and bought a 2014 Dodge Durango R/​T. The whole sale process went well. I also take my vehicle there for service and thus far I can say they have been excellent. The service rep I deal with is Tim Swan, and he’s great at what he does. Professional, courteous, and knowledgeable.

We bought our car 2012 always come here for the service. Wait time is a little long on Saturdays, but that is to be expected when a place does a good job!

After posting on Avondale Dodge Facebook page about the issues that i am posting below, Avondale Dodge has blocked me from posting to their Facebook page. I still have no email or response from them and no straight answers from the sales manager on any of my questions. While i have no Issues with the Chrysler Corporation it is a same that the dealer that sold me the vehicle under their name will not help or respond to any inquiries. *****BEWARE AVONDALE DODGE IN ARIZONA*******
Back in March i purchased a 2012 Journey. it was an ad vehicle advertised at $ 16 999. I was told that we could purchase the vehicle at a certain payment. about 2 weeks later they called us back in to re-​structure the deal increasing the payment by $ 70 a month. Knowing we could handle the payment and having them tell us to refinance the vehicle in 6 months for a lower rate, we agreed on the payment. This past week my father also went to Avondale Dodge and they talked him into using their financing even though he was pre-​approved through his credit union. They have now ran his credit 4 times. This made me look in detail at my paperwork. Come to find out they did what they called covering the overage on my trade in. Instead of receiving the new vehicle at the sale price i was charged $ 19 486 for the sale of the vehicle plus $ 3800 for the negative equity of my trade. They showed me that they were giving me $ 2500 toward my trade but in fact that was applied to the selling price of the new vehicle, for a total selling price of $ 23 286. IF YOU SUBTRACT THE $ 6300 THAT WAS OWED ON MY TRADE FROM THE TOTAL PRICE THAT LEAVES $ 16 986. That means they gave me $ 13 for my trade in, plus financed the payoff of my trade in on top of the new vehicle «sale price».They also bumped our interest rate by an increase of 5%. I urge everyone to proceed with extreme caution when purchasing a vehicle from Avondale Dodge, I hope that no one is taken advantage of like my wife and I were.

I’m just car shopping for now. I convinced myself one more car dealership and I was done looking. I stopped into Avondale Dodge and was of course greeted by a sales guy. He was very nice and offered us some cold water, considering it was 110 degrees outside, I said yes. I looked at a used car that I really liked. Took it for a test drive, highly impressed but that’s besides the point. I wasn’t pressured into feeling obligated to purchase the car then and there. I just said I was considering the car, and even the sales manager was polite and respectful saying he wasn’t there to make me buy a car, but to help find a car I love.
These guys are not paid on commission and I’ve never been more satisfied with a dealership. No pressure and no price haggling! Just awesome and such a change from all the other dealerships.

We have been coming to this Dodge dealership for 2+ years now. You can either get an appt on their online website or just call. We dropped off the car this morning for an 60K maintenance check up. Rich Garrick was the service advisor. He was professional and knowledgeable. Quick, fast, and quality service. Never had to take our car back due to crappy service. WOOT woot!

My wife and I were shopping for a Mini-​Van (I know YIKES, I’m an old foggie now).
We stopped in at Avondale Dodge for just to browse and took a look at the Town and Country. The sales guy was a little over weight (so am I so no hard feelings there) and not well kept.
We decided to let this guy talk us into a test drive. While getting into the car the told me that I was going to buy this car today. Kind of sounded like my dad telling me to clean my room when I was 15 sort of way.
Then he refused to put on his seat belt so there was a constant Ding, Ding, Ding form the dash the entire drive.
I cut the drive short and walked strait to my car and drove away. Here’s the catch though. That sales guy chased me off of the lot yelling at me that I had committed to buy the van…
It was a car shopping nightmare to the MAX. This was just one of a half dozen horrible experiences we had looking for a stupid van…