Sunny Internal Medicine and Pediatrics

I’ve been going to see Dr. Maitra for a few years and am generally very happy with him. Recently I saw his PA, Taylor and she was super sweet. The front office staff has always been friendly and courteous. I’ve been to other Internal Medicine offices in the general area before Sunny Internal and was never pleased with any of the doctors. I would definitely recommend the Maitra’s.

Dr. Subhasis Maitra and Amy Micelli are good doctors. They don’t spend a lot of time with you, but they answer questions and are generally nice. Unfortunately, the two-​star rating comes from their incompetent billing office. I have been going to Sunny ever since my daughter was born, she is now 18 mos. Dr. Maitra did the initial two hospital visits.
Last month I received a bill from their office stating I owed money for at 3 visits, two of which were from the initial hospital visits in 2013. So they waited almost two years to tell me! I called my insurance company to inquire about the 2013 visits and it turns out they did get paid for them. The insurance company gave me the check number, claim number and the date the check was deposited. They obviously had an error in their accounting.
The other visit was in May 2014. They submitted the claim to the insurance company with a wrong modifier number, so they were suppose to correct it and resubmit the claim. They didn’t. Now they are still trying to bill me over $ 300 for their errors. If they would just call the insurance company and submit proper paperwork they would get paid.
And the real zinger is that yesterday my daughter was really sick, 102ºF temp, cough, etc., so I tried to schedule an appointment for her. It turns out they blocked my account without notifying me and denied her a visit. There is a lack of patient consideration at this office. I would advise not going unless you want to deal with back and forth emails, phone calls, and letters to the the billing office and your insurance company.

When we first moved to the West Valley, there were few options for pediatrics and thought that we’d give Sunny Internal Medicine a try, and also use them for me and my husband’s medical care. One of my sons had a case of bronchitis, and was prescribed Amoxicillin by Dr. Sibhasis Maitra. Within two days he was covered with red welts and we were very frightened. We called our Cigna nurse, and she paged Dr. Maitra. Well he was very angry about that, and was extremely rude. He argued with my husband that it absolutely wasn’t the amoxicillin, and my husband argued back that we were not going to continue to give it to him. The welts started fading 18 – 24 hours after stopping the dosage. We had an appt three days later with Dr. Maitra, and he was very rude and dismissive. He told me once again that there was no way it was the antibiotics. I had pictures of the welts all over my son’s body, but he wouldn’t even bother to look. Very arrogant and obviously one of those people who think an MD means he’s a demigod. Well, we had our son allergy tested and he is EXTREMELY allergic to antibiotics. I recommend that nobody go to this medical office as they are very disorganized, Dr. Maitra is arrogant and rude, and if there wasn’t such a shortage of family doctors I’d say this place would be out of business.

I’m so disappointed in this office that after being a patient here for a decade I am shopping for a new PCP. They desperately need to replace their PA. No same day appointments are available. I called to see if they could see my daughter for an infection and was told to go to urgent care. Scheduling is a month and a half out. This practice built up a clientele for 2 – 3 providers and now only has 1. Since I cannot receive the care I need from this office in a timely manner, I’m forced to look elsewhere.

I’ve been taking my boys here for 3 years. Friendly staff, P.A. and doc. I used to have a problem calling to make appointments, but that issue has improved lately. The only other problem I have had was trying to get the office to send referrals to other doctors (specialists) and to pharmacies. The third time it happened my husband called them and was, I guess you could say, very assertive. So they finally faxed over the referral we needed… The location is pretty nice, and I don’t wait for long to be seen. Like I said, everybody is friendly to me and helpful. They are not in a rush to scoot you out, and I feel they are competent doctors. Even though I’ve moved farther away from the office, I’ll continue to come here unless more issues arise.

Fantastic doctors office. I have seen both Mrs. DR Maitra and Mr. DR Maitra as well as P.A. Amy Macelli. I have received nothing but great care and concern by each doctor here. They are always able to get me in if its urgent and I rarely have to wait more than 5 minutes before i am taken back into a room. When i call and have a question for the doctor… I always get a call back from the head nurse within 3 – 5 hours. I suppose some people may complain about 3 – 5 hours but i guess if you need answers sooner… maybe you should go to the ER lol.
Highly Reccomended :)

Very disappointed with this business. I am new to the area looking for an internal med doctor and I never even received a call back from this practice after leaving a message trying to become a new patient. I hope you do not treat your regular patients like this.

Once again, I am unable to get a live person on the phone. It’s 9 on a Monday morning. Extremely frustrating, as I’ve always been able to get a live person on the phone at other dr offices, especially during business hours.

We have been patients of this practice for 10 years now. Having moved from a city wherein our physicians were referred by our family of physicians, we were used to very good care. Once we found this practice, we could not believe the care we were/​are given. First, we are listened to. The doctor weighs all options, refers to specialist if anything is questionable and also has taken the time to confer with our family (brother — an internist) on occasions. We have the utmost trust in the doctor and his staff. Very professional, courteous and if we ever have to wait a while to see the doctor, we know that a patient is getting the needed attention that we will get when we do see the doctor.

I gave birth to my son in April of this year, I had not selected a pediatrician for him so we used the one that was on call at the hospital. It happened to be Dr. Subhasis Maitra who was there at the time. From the day one I wasn’t happy with him. However I stuck with him and took my son to his office a couple of weeks later. We sat in the waiting room for over 45 minutes passed his appointment time with other patience. This made me very uncomfortable being that my son is a newborn and I did not want him around sick people. Once in the room we waited an additional 15 minutes for the doctor. I asked questions and wasn’t really happy with his response. I’ve taken my son back for follow ups with his nurse Amy who I was also unhappy with, my son has had an issue with milk based formula, I asked her about switching to soy thinking he may be lactose and she insisted on me giving him medication which I unwilling tried for two days and it made my son extremely constipated and he still continued to spit up the bottle more then usual. I would not recommend this office. Find somewhere else.

What keeps me from rating them with 5 stars is the wait time. In general, you will have to wait for your appointment, even if you are early or on-​time for your appointment. But, what I have discovered is that this is because each of the doctors and the PA are extremely thorough. With smaller children, though, extended wait times can be difficult.
If you can stand the wait, their attention to detail always wins me over. They primarily treat my three children, but recently, I had a terrible bout of a bacterial stomach bug. At first, Mr. Dr. Maitra (this is what my kids and I call them, Mr. or Mrs. Dr. Maitra!) thought I was having an appendicitis attack, and after his assessment, referred me immediately to an emergency room. We even received a call from his office to check that we had gone to the hospital!
The ER did not find appendicitis, and sent me home with directions to stay hydrated and take an anti-​diarrheal med if my pain and discomfort continued the next day. UGH.
I was worse the next day, and again, I received a call from the Maitras’ office, following up on my ER visit, and encouraging me to check back in with Mr. Dr. Maitra. I returned the following day, looking worse, and still presenting with extreme pain, so Mr. Dr. Maitra ordered stool cultures. And, he pointed out NOT to take the anti-​diarrheal meds because certain stomach bugs will be worsened by the meds! And NOT to drink Gatorade as it is filled with too much sugar which increases the dehydration. That was the case, let me tell you.
When Mr. Dr. Maitra called to give me the results of my stool culture, it was a great relief that he could prescribe an antibiotic. He read the diagnosis and details of the bacterial infection to me, and it was amazing how it exactly described what I’d been through.
I am very appreciative of his thorough approach to my diagnosis!

After coming to the realization that this practice DOES NOT HAVE AN EMERGENCY CONTACT line and the doctors don’t come into the office until 10, I am immediately switching practices.
All I needed was a refill for my baby’s antibiotic because she knocked it out of my hand. Now she’s late taking her antibiotic by 3 hours — which every doctor would advise against. What am I supposed to do when I can’t even get a hold of a real person?
The only people you get to talk to are the schedulers, all other people have to be contacted by voicemail then you have to hope they get back to you in a timely manner.
As soon as she gets her checkup, we’re gone.