Tess Alterations -Tuxedo Rentals & Dry Cleaning

Took a few pairs of slacks in for alteration, was able to pay a tiny bit extra and have them ready later in the afternoon, great workmanship, would recommend

If I could rate this –1000, I would. I was charged $ 110 dollars to alter my dress and have cups sewn into it. When I went to pick it up I wanted to cry because of the result. They inserted boning which was completely unnecessary and only ruined the dress because it then made it gap. Then the cups they sewed it were way too low and too close together which almost made me look like I had a uni-​boob. When I proceeded to tell her to move them up she denied and said that’s how it’s supposed to be. I then requested the boning be taken out and she wanted to charge me $ 35 more, which is ridiculous seeing as it was their mistake. My dress wasn’t even steamed as I asked them to either. I now have to rush to find someone else to fix it seeing as my prom is in a week. Horrible experience I do not recommend this place.

I went on vacation to Europe and had bought a duvet cover. However when I got back home the duvet cover was way too big. I was looking online to find an alteration store that was not too expensive. I found this place. I went in and had explained the situation and they said it would not be any problems for them to fix it. The next day I get a call that is was ready. It was absolutely perfect. Thank you so much you guys’ great and prompt service. Definitely recommend going here.

I couldn’t help but notice that multiple people from the same family bombed this business with one star reviews. I’m sorry for their poor experience, but it isn’t playing fair to hit multiple ratings for the same issue. I am pleased to say we found this place very much by accident. Needed a FAST alteration and they took care of us the SAME VISIT. We even caught them at closing and she stayed open for us. Price was very affordable and the alteration was perfect. Thank you for the quick rescue!

So I’m just going to start off by saying that I put one star because you can’t write a review without rating it and unfortunately I can’t leave it without any stars. I came here because it is closer to my home then most dry cleaners. To my surprise, they don’t even dry clean there, they take it elsewhere. I took in my Michael Kors sweater that cost me $ 115 dollars and when I received, I was completely upset. The white areas were brown (they looked so dirty) and the small plate on the side was torn off. Why would you even consider giving me my clothes back in such terrible condition? Well unfortunately I picked this up while dropping more items to them and the lady that assisted me said it would be done today by 3pm which is perfect because I needed it for tomorrow morning. I go pick it up and it’s not even ready and the person I spoke to named Jess or Tess I’m not even sure, but anyways she was completely rude and was attempting to charge me extra because she stated that I was charged wrong. First of all, why would you even attempt to charge someone extra when they have a physical copy of the amount given to them. Second, why are you given time frames that you can’t stay accountable for. This was very important to me and now I have to drive to Tucson to purchase this $ 60 uniform shirt that’s ONLY sold there. She wouldn’t even reimburse the shirt and still wanted to charge me extra. I understand that there may be certain situations occur, but they could of called me and informed me that this was going to happen so I could take my business elsewhere that actually dry cleans at their location. I will never return here and highly recommend to take your items elsewhere as well.

Came here to pick up dry cleaning for my bro. When I got ther they didn’t know we’re the stuff was at so when they found it, it was missing a shirt and When I told her that was okay I’ll take it dirty. (Jess) said Very rude ITS NOT HERE WE SENT IT BACK CUZ IT WASNT CLEAN. So they don’t even dry clean ther and if you need your stuff back you can’t even get it back cuz they don’t have it. And my bro need it for the next day and had to buy a new uniform shirt since they couldn’t return his, so it ended up costing him $ 60 for new shirt plus the dry cleaning. I wouldn’t spend my money here I would just go else were even if you have to pay a little more just not this place. I would of gave them no stars but in order to put a review you need to click on one at least but that star is just to leave this review.

I am not satisfied at all to what happened to my husband. We are in a quinceañera this Saturday. He gets fit today and his pants are too big and the shirt does not fit correctly around his neck. Mind you she insinuated «he gained weight» and «it won’t always be perfect»!!! I was like really!!! Only because I don’t want to stress the family that has the function. So she said if we bought the suit then she would make it right for him. If we wanted to buy a suit we wouldn’t have gone to rent one. They should have said from the beginning it would be a problem and give us options not with 3 days away and obviously have to take it. I will never do business here. I hope they realize that the customer should always leave happy and not just do their work half fast and expect for someone to come back. My husband is a little person, so not only make him feel more awkward than he feels to wear it but not even make it fit right!

I needed to rent a black suit for an event and couldn’t find anywhere that rented suits — NOT tuxes. I finally found Tess. She fitted me with a proper suit and quickly hemmed the pants, and the price for rental was reasonable. If I ever need to rent again, I know where to go.