Maid To Sparkle

I scheduled a detailed cleaning for my home on Friday, November 20^th. The cleaning was terrible. There was not a single room in the entire house that had the complete checklist cleaned. Most rooms looked like they were only swept (poorly) and mopped (poorly). I left a voicemail and sent an email to voice my concerns and got a call Monday morning to schedule a re-​clean. The re-​clean was scheduled for Wednesday afternoon. Wednesday came and went without a peep from Maid to Sparkle. Since it was the day before Thanksgiving and I was having company the next day, I had to do the cleaning myself. I spent well over 3 hours recleaning what they missed and I only touched the places that my guests would see. Maid to Sparkle was a total waste of money.

Being a mother of twins, a full time college student, taking care of my grandma, the cooker, the laundry doer, the dishwasher, the trash taker outer, the appointment taker, the grocery shopper, the wife, the handyman, and more. Sometimes I’m just exhausted and the cleaning gets a little behind. I’m short so I can’t see cobwebs ;).
Now I have Unilocal as a distraction! There is a load of laundry? Wait, let me write a review.lol. Nah. it’s not like that.
I keep it clean! Once about every 6 months though or so I may call in the maids to help me out. A deep clean costs about $ 150? I think it goes by square footage and my house is 2000 sq feet. Not bad at all.
The girls have always been nice, on time, and easy to deal with. It’s about time to Git Er Done again.

If you are looking for a conscientious cleaning company who is fairly priced and service minded then Maid to Sparkle should be on your short list of businesses to call. Their cleaning crews are prompt, courteous, and simply a pleasure to deal with. Our family have gone the cheap route and hired «self employed», «cleaning ladies». The experience we had was very unfortunate. The old adage that you get what you pay for could not be more true. We had items that had come up either broken or missing with little to no recourse as the folks we hired were not bonded or insured. Thankfully, this is not the case with Maid to Sparkle as they are bonded and insured should an accident occur. I am so impressed with the quality and level of detail we get each time our home is cleaned! Thank you Maid to Sparkle!

I used Maid to Sparkle a few years ago for biweekly house cleaning and I had no problems with them, so I hired them again because we just bought a house. I wanted a move-​in cleaning done, because I hate cleaning inside and outside of kitchen/​bathroom cabinets, and the new house has plenty.
On their website, they give a nice list of tasks that are included in a move-​in cleaning. The cleaning lady arrived 10 minutes after the two-​hr window, but that was not a problem. We did a walk-​through, I emphasized the impotence of cabinet cleaning, she assured me that it would be done. I asked how long she thought it would take for her to finish. She said about an hour and a half. Hmmmm … Even though the house was empty, but it’s still 2000 sq.ft. …
Bottom line: NONE of the cabinets were cleaned. Inside or out. The hardwood floors were streaky and looked like they were cleaned with dirty water. Cobwebs were not removed. She vacuumed, cleaned the kitchen and bathroom surfaces and faucets, and possibly wiped the windowsills. And since we moved in next day, there was no point of me calling and asking for someone else to come out.
UPDATE: I filled out their online survey and in a few days spoke with the manager, who was very nice and courteous. She offered me a full refund and apologized for what had happened. Since then, I received the refund and now updating this review. Even though I was initially very upset, the manager lady’s good-​faith effort made it all better. Maybe the cleaning lady was just having an off day.

Round 1
Pro: initial appointment phone conversation was very helpful and pleasant.
Pro: the initial person who came to clean was very friendly and courteous and arrived 15 minutes early (loved that).
Con: the initial person who came to do the «deep clean» did not show results that lived up to the price or description of a deep clean.
Con: spots were missed (None of the fans were cleaned, the master bedroom shower floor and walls weren’t clean, the master bedroom furniture was not dusted and polished, and the inside of the microwave was not cleaned)
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Round 2
Pro: customer service was on top of making sure I was satisfied and sent someone out to clean the areas that were missed.
Con: customer service was informed that the only day that I had available that worked with their re-​clean policy was limited and the job had to be done by a specific time due to prior obligations. They had the option of coming out the following week, but were adamant to stick to their policy.
Con: I was told someone would be out at a specific time, but due to unforeseen circumstances, someone did not arrive until an hour and half past the initial time. I was not informed of this until it became a problem. Which shortened their cleaning window. Which means, I still had a half assed deep clean house.
Con: no pride in work. When I got home to check on the areas missed, I had a large dusting mess in the master bedroom (on my bed) and living room (major floor space) from the fans being dusted.
Con: their customer service is more concerned with their bottom line than with doing a thorough cleaning. When explaining things to me, the tone offered was consisted with them treating me like they were doing me a favor instead of correcting their mistakes. They offered a $ 5 discount on my next cleaning. No thanks, I’m having to clean the mess your cleaning people left for me.