Jump Connection

awesome service they hooked me up good prices and all the tables and stuff i got were super clean. the lady shelly on the phone is super nice and accommodating and margarita mike gives the best service. always coming back

I am thankful to have found Jump Connection for our singles New Year’s Eve party coming up! Renting a dance floor is no easy task when you’re trying to find one that is affordable AND on New Year’s Eve. The price for the dance floor was very reasonable and ½ the price of the other businesses. Talking to both Mike and Shelley has been a breeze. They are familiar with the Hurst Ranch ballroom and I am so pleased to be one of their upcoming loyal customers!

Every September All Saints Church in Pasadena holds its annual Homecoming celebration, and the weather is notoriously hot! For the last two years I have been in charge of the children’s carnival games. We were excited about the PIng-​Pong-​Toss because it offered a fun and cool water feature for the kids. However, we weren’t able to pick it up. No Worry! Mike’s son Shaun showed up that morning, set it up, and picked it up on the same day! Mike, Shelly, and Shaun are amazing!

I found Jump Connection randomly during a Google search late last year. I was so impressed with the customer service, prices and quality of items, that my family has since used them four times this year and has made Jump Connection our primary rental vendor. I recently coordinated a fundraiser for a school event and asked Jump Connection to donate the use of a grill. Without hesitation, Mike and Shelly, the owners, donated their grill at no cost. This simple donation literally made the school event happen. Thank you for your generosity and consistently excellent service! It is a pleasure to do business with Jump Connection!

I had 30^th bday party yesterday and rented tables, chairs and the extreme water slide. There were a few snags w the generator for the slide, but they got it working after awhile. Totally handled it the best they could have. We got to enjoy the slide all day and it was the best party ever! The slide was a hit for the adults and kids! Would def recommend them to anyone wanting to rent! Very professional and want to make sure your party is a success! Thank you guys sooooo much!!!

Jump connection has been so accommodating to our preschool this summer. Their customer service is outstanding and their water slides are in good condition. Their driver has arrived on time and is always friendly. Thank you Jump Connection. See you next summer!

Had a funeral event in my front yard for 200 guest and jump connection helped me have the best event under the circumstances. The weather was about 100 degrees but the large tent and the misters made the experience very pleasant. I highly recommend jump connection they got so many things to make a great party. They are promt and make things readily available.

Rented 3 tables, 25 chairs and a popcorn machine. They arrived when they said they would. The tables were a little dirty, but, whatever, we wiped them down. They lose one star for that. We used tablecloths on them, looked fine. The popcorn machine was awesome. I would definitely rent from them again!

I used jump connection for my retirement party in my back yard two weeks ago. Tables, chairs, linens, umbrellas and a dbl margarita machine. Everything was delivered in great condition and during the hours promised the day before the party. All items picked up on Monday also at time promised. Mike, Shelly and Shawn were great to work with and I would definitely use them for my next party.

7÷19÷14
Our event «SPLASHING WITH JESUS» was a hit! the kids really loved it and enjoy the water slide and dunking booth very much! we are so happy we got this from Jump connection. the staff was very professional and courteous! Shelly the manager has wonderful way of dealing with customers she was very helpful and new exactly what we were looking for. any time I had a question there staff was willing to answer and help. the delivery guys were very professional and fast. the equipment was clean and ready for use we had around 100 guest and they all had an awesome time. The Aposento Alto Church thanks you and your staff for all your help in making this event such a success, we highly recommend Jump connection
God Bless you and your staff
Maria Meza
Children Ministry Administrator

I recently rented tables, linens, chairs and umbrellas from them. Thank god they delivered the day before the event because they had brought the wrong chairs the first time I didn’t really have a problem with that. They were there first thing in the morning with the right ones I had rented the bistro chairs they were a little beat up definitely would not recommend for a wedding but for a party it was fine they picked up the next day overall everything was good prices were good can’t complain and very good customer service

Rented 75 wooden white chairs and some round tables for a Golden Anniversary celebration. When the tables and chairs arrived they were filthy! The woman who answered when i called was so rude– and i was very, very polite when i explained we would like someone to come clean them. She argued and insisted their chairs were clean and she didn’t have anyone to send to clean them! I explained that we really needed some help as the condition they were in was unacceptable. She had such a bad attitude and in the end said” theres no way we delivered dirty chairs, they just have some dust from being stored in a warehouse”!!! Duh! My point exactly. She finally said she would ask one of the drivers to come later that evening and i said not a prob since party was following day. Well, you guessed it! Nobody ever came so we ended up having to wipe them all down ourselves! Do not bother with this place! Unless you’re ok with filthy goods and rude service!!! See pics!
Just checked and the pics i posted three months ago are no longer on here??? Wtf?!

Just this weekend I rented chairs for my birthday party here. My party was on Saturday and I called on Friday. Not kidding within an hour I had my chairs. When I went to go pick them up the lady had them already ready for me. Such an easy process and very good prices! They will definitely have my business again in the future. :)

So I have had the same cell phone number for over 10 years. It’s the same number as jump connection just a different area code. So I get their customers calling all the time… it kills me. If I’m having a bad day I might accidentally cuss out their customer for calling my phone. Sorry guys!

This business is horrible. They are rude and think they are better than you. We rented a water jumper from them for a children’s program and they brought the wrong size blower. The jumper was large so it needed two blowers. The blowers were two different sizes and when we called them they argued with us telling us we were in the wrong. It was obvious the blower was the wrong size because the jumper kept collapsing. When they finally arrived to change the blower they kept with the story we were wrong. The son who arrived was rude to us when he got a call and told us we had to wait when he took his call. It does not make sense when we called them about a problem and then we are not their priority. They are very un professional. Do not rent from this group, you have been forewarned if something goes wrong.

Used this busisness for a past party and their equipment was the hit!!! The light up led bubble bar combined with the awesome margarita machine I was serving drinks left and right! Great service, nice people, and great equipment.

Machines were dirty, sticky, and had bugs in them !!! People are supposed to drink out of the margarita machines, CLEAN THEM! Horrible service also, the owner and his son were rude!

If I could give Jump Connection a zero I would definitely do so. This place was the worst place I have EVER dealt with. From the actual machines to the customer service. I had ordered a margarita machine for my 21^st birthday, I was super excited because my relative had ordered one for her party and it was pretty cool (not from jump connections though). So when the margarita machine arrived to my house the owners son (Shaun) was telling me and my family that his machine has been having problems but if we plug it directly into a power outlet that it should definitely work. He said his machine would not work with an extension cord, which I find really weird.

Anyways, while he was explaining and showing me and my family how his equipment worked he started to cuss because he was spilling the mix all over the machine, which was not professional at all! He had also told us that after two hours the margarita mix would start to freeze. But after he had left and 4 hours gone by the mix did not freeze, we called the guy and told him the problem and he told us to take it inside the house and plug it in there because the power outside was too weak for his machine, which was really stupid because he knew we had steps to get up to the house and his big old ugly machine would not fit through the door in the first place. We said we would give him another hour and if it didn’t work he needed to come fix it.
After I hung up with him I started to notice that bugs and dirt were mixing inside the machine with the mix and my alcohol. I called him back right away and told him to come back and get his machine and refund me the money for the equipment AND my alcohol that he wasted in his piece of crap machine! He then told me he was «running around doing other things» and he «didn’t know what to do» I told him he has a few minutes to call me back with a solution. His father, Mike the owner called me back and that’s when all hell broke loose. This man is so rude it’s disgusting. He pretty much laughed in my face the whole entire time telling me he will not give me my money back for the alcohol that his son wasted and that I had to wait hours for him to come and refund me. He also said that it was my fault his machines were dirty because I didn’t look before his son poured the mix in. Which is pathetic because I’m pretty sure people expect these kinds of things to be clean way before they arrive to the place renting them out! He was no help at all and he is suppose to be the owner? He should not even be a part of the business industry!
My advice DO NOT ORDER FROM THIS PLACE! Spend your money else where! SOMEONE NEEDS TO SHUT THIS MAN AND HIS COMPANY DOWN!

I have used jump connection as my party rental services for the past couple years now. Every time I have a party this is the place I rent from! There is a wide variety of equipment to chose from and i think the prices are reasonable. This past weekend, i had a mothers day party at my house and everyone really enjoyed the margarita machine and the chocolate fondue fountain! I can honestly say that I have never had a problem ordering from them and have always been satisfied with the quality and service. Every time I call, whoever answers the phone is super nice and friendly! I recommend using this business!

Jump Connection has low prices, it is true, however, once you get the product, you realize why. We only rented tables and chairs, and admittedly, we rented the cheapest possible, but the round tables were splintered and disgusting and the chairs were filthy, they weren’t even wiped down and had soda all over them. The kids tables had puncture wounds in the actual tables, although the kid’s chairs were nice. Umbrellas were in good condition.
I called to get an idea of delivery early in the week, and was advised that I would need to call back later, to confirm time (not a problem, I get it) but when we got our call back, they advised that they could be there during a time that was inconvenient. When I called back to adjust the time, they said that since I didn’t pay much for delivery and they would be in my area, that’s when they delivered. Our party was on a Saturday, and they deliver on Friday. I requested to be put in the nose of the truck, to perhaps be one of their later stops, and after a little prodding they conceded to an hour delay.
They advised that we could leave our back yard open and they would drop the product off, but we have dogs, and they would most likely try to bolt, plus, we don’t want people we don’t know roaming around in our yard, without us present and could potentially injure themselves and sue us.
The delivery crew was very courteous and did put the rental in our back yard and showed us how to assemble and use the umbrellas. The driver gave us cards, and advised us to call for pick up on Sunday.
Sunday morning, we call the driver, no answer, so we leave a message to call back. We get a call back 2 hours later, after calling the company directly, and getting a strange voice mail box that could have possibly been a wrong number (although I used the number on the card AND the Internet). The gentleman that called was hard to understand and gave us a 2 hour window later in the day (2−4pm). Now, the reason that we called early is because we actually have other things to do, other than sitting at our house waiting for them to pick up their product. We’ve already wasted time waiting for the call back, and now we have to wait for the pick up.
If you are looking for a cheap rental, and customer satisfaction is not a priority, then Jump Connection is the place for you. If you actually have other things that you have to do, besides working around their schedule, then sometimes it is worth the money to pay more, remember, you get what you pay for.
Caveat Emptor — Buyer Beware