US Post Office

Mail packages being lost is based on the mail carrier or the person who places them in his bag.
Just wanted to say this year the mail carrier has been very responsible and diligent. In the past, it’s true I have experienced lost mail. But instead of complaining on Unilocal,these individuals should bring it up to the post office or pick up their mail instead.
For the mail clerks, some are efficient, others are not.

I finally received my insurance packet in the mail with all my personal info in the FIRST CLASS MAIL today which is post marked Jan 08 2016 were as today is Jan 23 2016. Apparently my mail was delivered to the wrong address seeing as that’s what I can read under the black marker that is coving the writing on the front but that’s not what bothers me it’s the fact I get this with tape all long the opening of this package where someone I don’t know who opened my mail with all my personal information in it! So now someone out there has had access to my personal information because of a error in a mail room. Now after opening it I can see the normally fresh printed pages have been gone through seriously this is beyond an evasion of my privacy. Someone looked through my mail thanks to the United States Post Office!

I will never come here again.
Unfortunately, I came here on the 13^th to mail a package to Texas which had my phone inside. I was sending it over to Verizon as part of a trade-​in to get a lower price to buy a new phone. Verizon provided me with the shipping label and the actual packaging. So the lady with glasses and curly hair helped me out. She told me I didn’t have to pay for the package but I did have to buy a stamp to mail in a rebate letter to Verizon. I paid $ 0.49 with my debit card. I didn’t receive a receipt. The lady took my letter and my package and I left.
I received a message from Verizon yesterday, the 26^th, that the phone hasn’t arrived so I decided to investigate. When I tried contacting the usps, they never picked up! I called 3 times and no answer. I called general number for usps and that was even worse because no matter what numbers or options I chose, I was never connected to an actual person. So I tried going online. I couldn’t track the package or file a claim because without the receipt I don’t have a tracking number. No tracking number means I can’t file a claim or track the package.
Finally I tried to call Verizon to see if there was any way they could track it but of course they can’t.
So I decided to come into the azusa post office today to see if they could help.
It was the worst customer service. One employee for a line of 15 people.
When it was my turn, I began explaining to her what had happened and I asked for her help. She told me she could take a look in the back for me but she needed to know what the sending address was. I told her I didn’t know because Verizon printed the shipping label for me but it could be under my address or the Verizon store that helped me. She immediately got annoyed instead of asking for both addresses from me and got her supervisor.
Speaking with the male supervisor was even worse. I felt accused of trying to lie about my package. Even after I showed him my checking account and clearly seeing the transaction for the 49 cents under the name «usps azusa CA 10÷14» he kept telling me there was no way I only paid 49 cents for the package. I kept trying to explain that Verizon provided me with the packaging and shipping label and the 49 cents was for the rebate letter but he didn’t believe me. I asked if he could check like the other employee had suggested and he said no because everything goes through him that gets shipped. He didn’t even ask for a description of the package or my name. He told me paying 49 cents isn’t proof because the only thing that costs 49 cents there are stamps (even though I explained 10 times at this point that I didn’t have to pay for the package/​shipping). He clearly doesn’t know his own merchandise because a small package that is hanging by the registers is marked for 49 cents at normal price.
I couldn’t believe it. This post office is a joke. I have begun filing a formal complaint so we’ll see if anything comes out of it.

Worst PO I’ve seen ever. I work in Azusa and our mail is never delivered timely. Some days it doesn’t come till after 5:00 or 6:00. We are a business and require consistency. The lady at the PO calls everyone meha or meho. which can get annoying at times. She talks a lot too with a line full of customers. I understand customer service but wrap it up and move the line. Always under staffed and not very friendly or helpful. I hate going to this post office but its the one my job choose. I need a new job.

Regarding POBOXES here, I recieve other peoples mail in my pobox regularly which makes me very uncomfortable with the idea of them putting my mail in the wrong box too. Someone really has to take care of that issue.
They also changed the password to my pobox without notifying me and i had that password for maybe 10+ years. I had to go ask them about it because i had no idea why it wouldnt open.
They lost my pobox payment this past year that i mailed in THEIR OWN facility –_​_​_​– so my pobox was closed without me knowing and i lost who knows how much mail and a check as well. Thanks a lot. A few weeks ago i mailed two letters one to my insurance, and one to a friend. Neither of the cards were recived which leads to my assumption that this post office lost the letters i dropped off inside the facility.
The women are really sweet here however lines are really slow sometimes due to their conversations with customers.

If you like to get your packages on time, get in and out of the post office, and see your tax dollars working for the greater good of your community, go somewhere else.
If you like lost packages, long lines, and general incompetence, this is the post office for you!

Let me start out with the positive: The workers here are nice. Okay, now that’s enough of that. This is the slowest post office ever! Long, slow moving lines regularly accumulate, and then there’s not enough parking in the lot and on the street for everyone who is waiting; so I have to park in the lot across the street. This is particularly a hassle if I am carrying several packages. Also, I have received many damaged items in the mail, and my mail has been lost several times since moving here a bit over two years ago. I would say that a total of ten envelopes or packages I was expecting have been lost or handled improperly: Four of those times, the envelope or package did not have tracking and was lost, and six of those times, tracking stated that a package was delivered to me on a certain day when it was not. Of the ones with tracking, a few times, it was delivered the next day; a few times, it was lost; and one time, a neighbor received the package and brought it to me. What’s the purpose of tracking if it’s not accurate though? This has happened to me once again this week, so I finally decided to complain about it elsewhere instead of just to the post office like I have been doing. Frustrating!

These guys deliver my stuff every single time. Sometimes my packages get delivered before the expected delivery date! I love my mailman

A package came to my house and I saw the mailman just throw it over the fence and to top it off it was delivered to the wrong house. It was for my neighbor.

Worst service ever!!! They’re constantly misplacing important packages… When I go there, they can’t find it!!!
The truck says one thing and the office another…
It’s happening right now… Yuk yuk…

Long story short, came here to pick up an important package, but it was still on a truck. They kept giving me the run around and telling me to come back in an hour. In the end, they shut their doors in my face at 6:00 pm, refused to help me, and told me to come back in the morning. Wow, just utterly shocked and disappointed by the level of unprofessional-​ism the employees had. All I wanted was to pick up what was mine. The least they could do was take some time to make sure I got my package than just blow me away and tell me to come back later. If it was still on a truck, at least try to contact the driving or give me an ETA on when he’ll be back, or offer to call me when he does. I even called back a few times and no one picked up. Gonna try again in the morning and not going to let them do the same thing again.

This place sucks!!! I will never ever go here to send anything. I don’t know why this place still exists if customers are complaining left & right.

Mailed a package here to Glendale CA. It’s less than twenty miles away. Guess what? That proves too difficult of a task, since they completely lost it. How hard is it to deliver something to a neighboring town? I wouldn’t recommend using this one unless you track and register it. What a joke.

Terrible service went in there was a line out the door with 3 registers open, I got a pick up slip in the mail and when I went to pick up my package they could not find it. How is it that it could not be found if it was delivered and brought back. I was told to leave a call back # to get a call «WHEN THEY FIND IT» worst postal service I’ve ever had.

TERRIBLE at pretty much everything. Post office is completely outdated. Not even a self-​serve kiosk like most. Service is outrageously slow. Everyone in Azusa knows this. To top it off, they lost a package that was to be delivered to me in November. It’s now the middle of January with no word. Every time you call their phone it rings and rings or is busy. I’ve never been able to get through to them. I’ve even filed this case through the Santa Ana office… They can’t even get the Azusa post office to respond, even with three «escalations». I think it’s reasonable to say that if you want something to get somewhere on time with good customer service, just don’t use the USPS. Shows what happens when a company is backed by the government. They get lazy, complacent, and completely lose all drive for innovation and love of customers… Just collecting their pay checks.

bad services, waste my time to go there, my son need to renew his passport, i have some questions to ask, try to call, no one answered the phone! we give up, leave right away, go to the one at Covina post office, get things done less than 15 minutes, way better services than here, I can tell the staffs here are lazy, they don’t’ care about customer services at all, don’t come here!

Idiots, sent a personal sizable package with Name of recipient c/​o company. The company had a forwarding order for mail, but they couldn’t see that this was a personal item and not office mail, so they forwarded it.
Also, I tried calling for 2 days with no one answering, finally on the 3^rd day someone decided to answer the phone.
unprofessional

Always a awesome visit to this post office, feel like family coming here, since the staff is very nice. Renee always have a the best attitude here, having a blessed day every day when she tells me. thanks again for everything.

This is a more detailed follow up to an earlier review. We travel a lot, and put mail on hold. When asking for mail hold, the online form gives one the choice of having the carrier restart delivery or the recipient come in and pick it up. Only ONCE out of over 10 times have they gotten it right. The last time when I went in and complained that they had once again not restarted delivery, the clerk said,” They (I assume she meant the carriers) don’t like to do it. They like you to come in.” My response,” I don’t care. The online form gives us that choice, and that’s what we chose.” REALLY– they don’t like to deliver my mail?
A month ago we put in a temporary address change, and guess what, we’re not getting our mail. And surprise, when I try to call, either the line is busy, or it rings for minutes with no answer. There is no excuse for this. Thank goodness most of our bills are automatically deducted, or we’d be in big trouble!

I only needed to drop off mail, so I didn’t get to see how the employees are like with the customers.