Mr Tire Auto Service Centers

This place is horrible. They try to sell you services that you don’t need and threaten you with failed safety inspections etc. I went in for a headlight and was told my car would be ready by the time I needed it. Lies! I had to call back to check on my car and was told they are still working on it, but when I arrived I saw my car being driven in to the shop, more lies! At that time when I confronted my customer service rep he told me the shop was backed-​up, even more lies! If the shop was backed-​up, then why not call to let your customers know? I’m will NEVER go to this place again!

They do a great job here. I thought I needed a new tire so I took my car here. They found out it was a cracked rim and not my tire. I ordered new wheels from Tire Rack and had them delivered to this Mr. Tire. They did an excellent job making sure I had what I needed and didn’t get anything I didn’t. Very happy with the service all the guys there gave me.

Visited this location for an Oil Change…
PROs:
Great price. Good customer service. Quality work. Thorough inspection. No pressure to spend more. Online appointment options. Clean waiting area with TV, magazines, and coffee/​water.
CONs:
45 minutes to complete job.
Will visit this location for my next oil change and will consider for other auto work.

Went there for a VA safety inspection and oil change. I took them close to 2 hours to complete and they end up failing me for Fog lights. They tried to tell me that both fog light assembly’s were broken and had to be replaced and they could do it for the very «low“price of $ 250. I told them no. At that point the man at the desk starts trying to scare me saying that the police will scan my plate and pull me over or that if a tow truck sees the sticker they can automatically tow my vehicle. I went home and found out that they were not broken at all and was able to replace the bulbs for only $ 9. This place is the perfect example of the shady mechanic. I suppose since I wear a suit to work they figured that I have a lot of money and know nothing about cars.

I went to get my state inspection done and not only were they open on a Sunday (which is extremely rare), but they had me in and out in no time at all! It was quick, convenient and the customer service was great.

Very poor customer service. Took three trips to get my car’s warning lights turned off. Now I notice a vibration even after their alignment with brand new tires. They may be a tiny bit cheaper than other places, but don’t care about a satisfied customer.

The story I tell is sad but true. I brought my 18-​month-​old Honda Odyssey in for a routine oil change to this store, and it took a month to get it back with an $ 8500 bill! Bottom line, they neglected to put oil back in the engine after the oil change, and they ran the car without oil in it.
They called us after the oil change and told us that the car wouldn’t start and there was low oil pressure. They asked permission to open the manifold. I gave them that. They then called back again a couple of hours later and said that the timing belt had jumped. They weren’t sure what to do, and they wanted to send it back to the dealership because they claimed it was a warranty issue. We agreed.
They flat bedded it to the dealership, and the dealership (Bill Page Honda) after a diagnostic and a full tear down determined that the engine had been run with no oil, which caused zero oil pressure, which broke the tension rod, which caused the timing belt to jump, which caused all of the cylinders and pistons to be destroyed, and for teeth to be spewed throughout the engine. I can only imagine what that sounded like in the Mr. Tire garage, and the fact that they never mentioned they heard that awful sound, made me absolutely certain that they had not been truthful in their story. Even worse, they continued to ask us if we had googled the problem to try to figure out what it was! They also insisted we come in the next day to pay for the new tired that they had supposedly put on the car. Ridiculous! Never an apology.
We contacted Mr. Tire corporate, and after many days and weeks of insurance adjusters, calls, paperwork, further teardowns, and discussions, they finally agreed that it was their fault, and gave us the $ 8500 check to cover the repairs. We finally picked our car up yesterday. Do not ever go to Mr. Tire! No coupon is worth it. The best thing I can say about them is that they’re incompetent.

I had a while situation with a flat tire that turned into basically two flat tires and due to an alignment issue. They were truthful and helpful when it came to the situation and the cost and helped me find an affordable option. Also, I had my 1 yr old with me and they were very kind and playful with him;)

I went for an oil change and to check the brakes, with a $ 19.95 coupon, ended up spending $ 550.00.
I was told that because my car has over 100k I needed synthetic oil for $ 69.95. Then I was told that my transmission oil was bad another $ 150.00. I was also advised that a boot of the car was bad and needed to be replaced immediately and it would cost me $ 50.00 the part $ 250.00 labor. I was told that my brake lines had air in them and that to drain the air from the lines was another $ 150.00. All of this came up to almost $ 700.00.
Since I had read a Unilocal review from another person that he had haggled the price of his car repairs, I took a shot at it.
I spoke to Julio and asked him to talk to his manager and try to get me a discount if I did all the services. They agreed to lower the price to $ 550 if I did everything. I left the car all day and it was ready before they closed the same day. I am no mechanic but the car seems fine so far so I guess they did a good job.
The only negative thing is that the brakes are still having the same problem and the service did not fixed the problem.
They were very nice and very professional. I would go again.

Would have given it zero stars if I could have. This place is the kind of rip off joint you see in hidden camera exposes. Before going in, I found an inexpensive tire (I only needed 1 new tire for inspection) that was in stock at this location. When I arrive, I’m told that those tires aren’t in stock but they’ll «call around». I see the guy I spoke with walk into the repair bay & chat for a few minutes & never touch a phone only to return to say he called all the stores in the area and there aren’t any available. (if he is going to pull a scam, he should at least look like he’s trying — so add lazy to the list). He recommends a much more expensive tire and then tells me that he has to replace all 4 tires or it’ll destroy my transmission (he claims according to the owners manual) & it is against the law to replace only 1 tire. I pull out my owners manual and ask him to show me. «Oh it’s not in there, it’s in this manual» and he hands me some tire industry «manual» which was just a hard sell advertisement. This place is a total shake down. I went to another place & got my 1 tire replaced; they never heard of the illegal/​ruin your car BS & they’ve been in business for 30 years.
Here is the Mr Tire scam:
1) Quote a low price to lure you in
2) Bait & switch with a more expensive tire
3) Push for a bigger sale by running a line of total BS about it being illegal to buy 1 tire or that changing 1 tire will ruin your car somehow
4) Add in a bunch of more BS repairs once you are on the hook
Avoid this place like the plague. Where is the local news with a hidden camera? This place is waiting to get exposed for the frauds they are.

We used to use this Mr Tire all the time, but I think I’m done. Today I went in for an emissions inspection. They weren’t crowded. The employee took my keys and let me wait for about an hour and a half, after which time he told me that they were still trying to fix the emissions inspection machine. I told him it would have been a good thing to let me know when I came in. They wasted half my morning for a potential $ 28. They just lost my business.

I’d give this shop 0 stars if I could. I’ve lived nearby for 6 years and taken my car to this Mr. Tire several times over the years, but I’ve been severely disappointed with their service in the past two years as they have repeatedly tried to scare me into repairs that are unnecessary.
In August, 2011, I took my car in for a routine oil change, tire rotation, and brake inspection. Upon inspecting my brakes, I was told «my front brakes were low and the brakes and rotors needed replacing immediately». I asked the clerk what the brake pads measured at and he told me he didn’t know, and that the technician didn’t tell him, only that they were low and needed replacing. (What??) I told him that I couldn’t get the brakes done that day, but he was very quick to take $ 50 off the estimate because I «really need new front brakes!». After that visit, I took the car to Midas for a second opinion brake inspection and they told me the exact measurements of my brake pads, and even took me into the shop to show me the measurements, and confirm that I did not need new brakes, and the brake pads I had should last another year at least, depending on wear and tear.
I took my car back to Mr. Tire again at a later time for another cheap oil change with brake inspection, and surprise! My front brakes were fine and did not need replacing and I got the brake pad measurements as well. Mind you, I never had the front brakes replaced after the first inspection at Mr. Tire.
I came back again for another oil change in February 2013 and they looked into the computer and wanted me to know how dangerous it was that I had not yet replaced my front brakes after over a year and a half later and that I needed new brakes. I took the liberty to take my car’s brake business elsewhere, because after a year and a half, I really did need new front brakes. Midas, where I had my brakes done, also diagnosed a small power steering fluid leak at the time.
My last visit came in May, 2013, and it will be my last. I came in to have an electrical system/​battery test because over the course of a week, my car seemed to be slow to start. It always started, but took a little longer than usual. The clerk took one look behind me (to see my car out the window) and said «I know that car. It’s your alternator. You’re going to need to get that replaced. We have to replace them all the time.» I told him «please run the test and come back with the results.» Lo and behold, the results came back and he said I needed a new alternator and new battery because the battery was «leaking», as well as some fuel system process for $ 150 (explanation: my car was «dirty». WTF? Cars ARE dirty). With an estimate of over $ 900, I declined all the work, but was told it was very dangerous to drive my car with a bad alternator and the work must be done immediately. Mr. Tire, again, did not diagnose a power steering fluid leak at the time.
Realizing my extended warranty was about to expire, I called my dealership to set up an appointment and a second opinion on my alternator. The dealership could not find any problem with my alternator or battery (it was not leaking). They did, however, find the power steering fluid leak (that Midas found and Mr. Tire missed twice) so I had that rectified.
I may be a female car owner, but I am not stupid. Mr. Tire used to be a reliable shop down the street for me to get quick oil changes, tire rotations and to fix flat tires. Unfortunately after the scare tactics and the fact that they have tried to sell me multiple fixes that I don’t need, they will no longer be getting my business.

After driving around Arlington, VA and stopping at 3 locations for renewing my state inspection stickers, Mr .Tire was the ONLY place who would let me come in on a sunday (yesterday). In the past, I have usually gotten my car state inspection at stations much closer to my house (less than a mile) but after 3 unsuccessful attempts, the Mr. Tire in Courthouse sent me to their Mr. Tire location in Bailer’s Crossroads. This lady was on a mission and so I went.
The location shop is like many car places and could definitely use a woman’s touch or some Guy Fieri pizzaz or something. Big’ol tv from 1990, worn in chairs, kind of dingy but I’m not here to admire the «furnishings.» I was greeted and within MINUTES I had my car returned with new stickers, filled out some paperwork and my baby and I was good to go! Since, this was a state inspection, Mr. Tire was good enough. In and out in minutes and open on a sunday PROPS!

After 4 trips to the 2 different location Mr. Tire centers my vehicle still was not aligned properly. Each time was a different excuse as to why it could not be aligned properly. After waiting over 2 hours for each alignment and the last one where the regional manager Armondo Corodo supervised for 3 hours, I had 11 hours invested in an alignment that still was out??? Took it to the dealer and they had it aligned properly in less than an hour. Armondo said I would see a refund to my credit card within 2 weeks and now Im having to hunt him down to get my refund. DO NOT TAKE YOUR CAR TO ANY OF THEIR BRANCHES!

Overall, I was very happy with the service I received. On the day when I went it, someone was able to answer my phone call at its opening hour, and it was a Sunday. I had a flat tire and needed to get a new tire or the one fixed. Rolando suggested that I get the tire replaced. I’m not sure why it had flattened; there was no puncture, but they were worn quite a bit. Anyhow, the store had at least 20 tires to choose from. I didn’t feel the pressure to buy any expensive line, and based on a quick online review, I chose to replace my old tires with two Goodyear tires. They also did an alignment for me for about $ 75 (with a 20% discount), and cleaned out a gutter that was allowing water to drip into my car from the sunroof for free! The entire process took about 2 hours, but I was very happy about the result.
The only part that I wasn’t thrilled by was the price of the tires. When I went home and compared prices, the tires were priced about $ 80, had I ordered them online. I paid $ 135 for each! However, this included the installation and immediate repair. That is one thing to watch out for– perhaps overpricing on the tires, although you’ll get them right away.

It’s sad when one has to stop using a business that, up until recently, was a great customer service experience. That said, I hope Unilocalers won’t have to become victims of deceptive claims and unnecessary repairs.
I have been using Mr. Tire for car maintenance and repairs since about 2002. Then it was a family-​owned, local chain with a great reputation and truly outstanding customer service. On several occasions the owner himself drove me to work when my car was in for service. Though I have a skeptical eye I learned to trust the employees and management of Craven. While their labor costs were a little more than other shops, it was worth it for the excellent service. They always gave you options and there was no pressure.
That all ended when the Craven family sold their businesses to Mr. Tire (which later was acquired by Monro Muffler and Brake, the current owners) At first it was hard to notice the difference. The employees remained the same and it seemed that all was well.
I can no longer recommend this business, though I have sent many friends there over the years.
I recently had a problem with my car stalling and not holding idle. I took it in to Mr. Tire, the same location I’ve been using for 10 years. They called and told me that I had several problems and that the repairs were all inter-​related and couldn’t be split apart. The price, was in excess of $ 1,600 but they quickly came down to $ 1,500 (without me even asking) for ALL the services they deemed required. I was assured over the phone that these repairs would solve the problem and would keep my car going for a long time.
I took them at their word and paid up. This morning I had the same problem. I returned the car to Mr. Tire and they promised to look into it. When I called them after waiting for more than 4 hours for an update, I was told that they’d isolated the problem and needed a part replaced. Pressing the man I was dealing with (Julio) he said that they were trying to save me money by cleaning the part rather than replacing it. They were trying to locate the cheapest price for the part and they wouldn’t charge me for the labor. Mind you, this repair was supposed to be part of the original slate of repairs, not just cleaning it.
To add insult to injury, when I spoke with Julio I told him to call me when he obtained the price of the new part. Once he finally did, he told me the price and I balked. I told him I was going to come pick up the car as it was too much money. When he found out that I wasn’t going to replace the part he wanted to get off the phone very quickly.
Almost 3 minutes later, Julio called and said that «he talked to his manager» and they could squeeze the parts supplier a little since I’d had so much trouble. He could do $ 286. When I again balked he said the lowest he could go was $ 277 but only because he would remove the tax.
I told him that I would think about it and that I would come to get the car. At this point he told me that they had already installed the new part because he thought that is what I wanted. Not a problem, they would remove the new one and put the old one back.
At no point did I authorize any replacement. He was supposed to call me with the price before any work would proceed. This is a classic scam tactic.
I am filing a complaint with the Fairfax County Consumer Protection board. I wish I had checked it early, there are 3 complaints that were resolved, all due to overcharging or unnecessary work. I am also going to fax the CEO of Monro.
Bottom line, this is NOT the Craven Tire that it used to be. I should have realized this when they dropped their prices so quickly and broke their own policy of obtaining authorization before making repairs.
Hopefully, you won’t have to find out the hard way. It’s a shame, a once great business is no longer.
P. S.
also helped me see that their prices for both parts and labor were much higher than the average for my area. I wish I’d discovered this site earlier!

Don’t waste your time or money visiting this place… tried selling me tons of stuff I didn’t need or want and have no idea how to do a simple tire balance.

I have only visited this place for my annual State Inspection and Emissions Test. They are nice, quick, and don’t try to over charge you or sell you stuff you don’t need.
I’ll keep coming back for my inspections and perhaps if I need tires or other service too.

For weeks now, I had been searching for a decent place to get new tires. I called about 10 places, and compared prices and services. Of the 10 places, this location stood out to me simply with the first impression I received.
I called, and spoke to Brandon, and he was particularly helpful with explaining things in detail. I gave him my tire size, and he patiently listed all the prices of my options. When I asked him for his personal recommendation for my car, he was honest and didn’t try to sell me their most expensive one. «I recommend the Yokahamas for you, simply because you get the most bang for your buck. They’re REALLY great quality tires, and are reasonably priced too.» Awesome. I told him I’d call back after calling a few places to compare, and he reminded me that they will guarantee the lowest price for tires, so if I found somewhere cheaper, call him back and he’ll beat that price. Very competitive, I like it!
Brandon was very friendly, professional, and helpful. I found majority of the other places I had called to treat me differently because I was a female, and didn’t want to give me too much information – probably because they assumed I didn’t know shit. Others gave me their lowest price for tires, and then stopped there, and when I asked for questions they made me feel they were too busy to help. After reading the reviews here on Unilocal,I was very hesitant to try it, but since Brandon was so helpful and friendly. I felt like I could trust these guys.
Last Friday, we took my husband’s car in. We were told it would be an hour and half. It ended up being about two hours, if not a little more, but that’s probably because we were chatting it up with Brandon and he was very willing to explain any questions we had before services were done.
Their waiting area is decent. They have small seating area, but it is very comfortable. They’ve got a big TV, that I noticed is usually tuned into CNN, both times we went there. Their coffee table is filled with Magazines, like Women’s Health, Mens Journal, Entrepreneur, Rolling Stones, and some other crap. Basically, a wide variety for all audiences. They had two separate bathrooms, one for Men and one for Women, though I’m not sure if people always respect the two different ones. The bathroom was decent, not the cleanest, but everything was stocked like toilet paper, paper towels, and soap.
While sitting there, I noticed that they had a variety of customers. From Toyotas, Hondas, to even a Mercedes Benz. It was nice to see that someone with a Benz trusted them to work on their car.
They have about 6 car ports, but my husband says he noticed only 1 tire mounting machine thingy. They seemed to be well staffed when we were there, and worked pretty efficiently. You can watch them work on your car from the waiting area, since its a window based lounge. I found that a lot more comforting, because I’m nosey like that and I’ll watch people like a hawk if they’re messin with my car. Ha… it might be a California thing.
Prices were competitive, and like I said, they guarantee the lowest price. They do offer a AAA discount, but not really a military one, – though if you need a military discount, they’re willing to work out a little something for you.
Yesterday, we went back in to change my tires now too, and noticed a bit of a glitch with the price we paid last Friday. There was a misunderstanding that we were already given the internet price, and when he said he was hooking us up with the AAA discount, it was on the original listed price of the tires, not the internet price we thought. To make a lesson short to the point, keep this in mind:
If you check
and find a price on the tires… They say thats an INTERNET SPECIAL, and you MUST mention that to them before you pay to get that price granted. Also, if you get the internet special, they will not give you another discount on top of that. I was pretty pissed that there was a mis-​communication with their employee and my husband. No one ever told us that we needed to print out the coupon, or even remind them that its that price that we wanted. If you don’t mention it, you will get the regular priced item. AAA or Military discount cannot be applied to tires, but other services they can.
Also, their internet specials change, constantly. When I checked mine last week, they were $ 96. We had to order them because they didn’t have them. When I checked again yesterday, before we went, they were $ 101 each. Brandon was still willing to give them to me for the price they were when I reserved them – which I honestly believe its how it should be. Also, their prices include installation and all that other crap, so that’s nice.
Over all, 3 stars because it was exactly that – «A-​OK.» I would come here for getting new tires, and that’s about it. If you decide to try them, ask for Brandon, since he was the most helpful person I talked to there. He’ll even tell you the truth whether you need 2 tires replaced, or 4.

I only came here twice because I needed to get an oil change before driving 3 hours to Philly. If I had more time and other places had appointments I would not have gone here.
I think it’s a given rule that all auto shops try to rip you off if you have boobs. I honestly wish that I had some guy to just take my car for service, because I’m sick of the shiz they try to pull.
Not only did they try to rip me off, I had to endure the one worker hitting on me and telling me he loves ALL things Asian.