Performance Bicycle

This location no longer does bicycle fittings. Accounting for this fact and that the store is frequently very disorganized and out of a lot of things I no longer feel it warrants 5 stars.

I guess the service for customers here is a «hit or miss.» Unfortunately, I have to agree with the rude customer service. I test rode a bike here yesterday and liked the bike. Came back today to purchase since the mechanic was not in yesterday. The mechanic was not yet in today when I went back and to be brief, lets just say the willingness of associates to be helpful to a purchaser was completely absent! That’s an understatement. They definitely lost my business today which is unfortunate because service the day before was much better.

I see the reviews to date are inconsistent. I’ve gone to this performance location on three different occasions and the only thing I found consistent was it was crowded, disorganized and service was difficult to find. I have also overheard questionable bicycle maintenance information as well as a lack of knowledge on Elliptigo.
Breaking down my statements into specifics:
— Crowded: The walkways do not seem to meet the ADA standards set forth for retailers. There are days I’ve felt like I was unable to get through the aisles on two legs. Areas of particular concern are the registers and the area nearest the repair shop (the bicycle mechanics must not have enough room as it seems they too will work in the aisles.)
— Disorganized: Looking for a tube with a 60 mm presta? Be sure to check and double check as there are 48 mm and even schraeder mixed in the bins. I understand that patrons may mess up the stock and it requires time to organize, but possibly a better system that allows for a patron to read the boxes without having to bend down or rifle through open bins is more organized.
— Service: We stood at the register waiting to checkout for 5 minutes and watched a circus of activity, none of which was customer service related. If Larry, Moe and Curly were syndicated today, they would have to add new stooges or at the very least take a trip to this Performance Bicycle for new material. I saw misplaced credit cards (used to hold when a bicycle is taken for a test ride), employee confusion on who was on shift and off and finger pointing as to who should take register duty. I also heard WD-​40 mentioned as a lubricant for non-​chain or dérailleur related components. The patron asking wasn’t trying to clean the dérailleur or remove it, but rather apply proper maintenance and lubrication. A patron asked as to the ease of use of Elliptigo versus riding a bicycle and I was surprised I didn’t hear «it uses all standard bicycle parts» and it may be called an Elliptical bicycle for consideration of traffic laws. Instead I heard, «avid cyclists who take this out get winded very quickly.» Having been to numerous trade shows, I have heard the value proposition and it wasn’t around getting «winded quickly.»
On the positive side, the prices are lowest at Performance Bicycle when compared to other specialty bicycle shops. If you are bicycle knowledgeable and/​or just looking for best price, then Performance will meet your needs. If you desire cycling knowledge around maintenance and trails, customer service or accessible aisles and registers, give Spokes Etc or REI a try.

I purchased my first bicycle from Performance Bicycle few months ago and I love it.
I returned back to the store to purchase more accessories and Kevin who assisted me was extremely helpful. He also remembered me from my initial purchase which made me feel like a valued customer.
He ensured I purchased the correct tube size and made recommendations based on my needs. There was no sales pressure which I loved. Kevin is very knowledgable and that is a great asset. I trust his judgement and I know I can’t go wrong. The prices at the store is very reasonable and they have gained a loyal customer.
Thank you Kevin and Performance Bicycle!

I purchased a bike from Performance online and had it delivered here. My experience was great, thanks to Atif. He was super helpful, friendly, and knowledgeable… helped me select pedals, explained the 2-​year service plan but didn’t push it (I bought it, it’s a great deal), and just was patient with all my questions. Also went out of his way to point out some great mountain bike riding trails on a map. I was very impressed and will be bringing my dad here to buy a bike, again, thanks to Atif.

This is worst bike store experience EVER!!!
I drop off my bike to be assenbled, they told me 2 days, I was ok with that.
I came back one week later, my box was still seating on the floor, keep in mine this is $ 1500 bike.
inconsiderate/​unhelpful service people flat out lying to me saying any other bike store would take a least a month or two to assemble, I took my bike and left, I dislike liars. I got done in 3 days in another store near by.

Thanks to Ivan for going above and beyond to help me for two days (Monday when I ordered the bike and today when I picked it up). He went in to a lot of detail to help me understand my new bike, and to pick it out, even pulled up specs and did side by side comparisons to double check if the clearance bike I was purchasing had similar features and quality to newer bikes. As far as the store goes, they did such a quick tournaround on assembling my bike. Very happy with the service I’ve experienced so far! The prices are great too.

After seeing reviews of Performance Bicycle at this location and other locations after I had purchased my bike, I worried I had made a mistake.
Nevertheless, I thought Doug was really helpful and patient. The mechanic working on Memorial Day was informative and made me feel assured my bike would be able to handle what I wanted to do — ride along the local trails.
Doug showed me the hybrid bikes and gave me room to consider the bikes. Meanwhile, other customers walked in and he went off to help them. Russell took my ID and credit card and made me fill out a form so I could test drive the Fuji 1.8, which I ended up getting. There’s a road that leads into the neighborhood behind the store that I pedaled on for awhile, testing out the different gears.
When I returned, the mechanic listened to my observations and concerns and got to work. Meanwhile, I looked for a helmet, bell, and lock, which I didn’t find out until at the register I couldn’t purchase with the deal until after midnight so I am still deciding what to do.
My family could sense everyone but Doug was impatient with us as we asked questions and looked around at everything but hey, it’s business and we are not just buying a bike or a bell, we’re buying all the basics.

This place is great! I experienced the best service from almost all the guys there. Atif, Stacy, Jeff, Kevin and Russell all helped me. I wanted to get opinions on making a huge purchase and I am completely satisfied. While waiting on our bike, we experienced an extremely rude lady just taking her anger out on Jeff for no reason. Jeff handled it amazingly and I can’t believe he just didn’t ban the lady from the store. No person should have to take that type of abuse for no reason at all. It took everything I had to keep my mouth shut and not go off on that lady. That was a close one for me. I commend Jeff and everyone there for being so professional even after seeing this lady just wanted to get a rise from people. By far this store is my favorite. We will continue to drive out of our way to come to this store. Ive been to the other ones and this one is the best by far.

I wanted to buy a new bike for my 9-​year old son. I started at Target and Dick’s, hoping to keep the price down, but Target had nobody helping in the bikes section and Dick’s had no bikes in stock for a 4-​foot tall boy. So I went to Performance, knowing that I’d pay a little more, but hoping to have more choices and get help from a bike expert. They did a GREAT job. They listened to what I wanted, then found the perfect bike for my son. The manager (Jeff, I think) even found it in the color that he wanted (it wasn’t on the floor, but they found it in back). Because it was a birthday present, their tech (Atis) assembled it right away, so I could bring it home that day. Yes, the bikes cost about $ 75 more than the ones at Dick’s, but Performance has much better customer service, more choices, and better bikes. Also, if you are a repeat customer, you get 15% off of future bike purchases. I give 4 stars instead of 5 because I also brought my bike in for a tune-​up and they estimated that it wouldn’t be ready for 4 weeks. That’s a long time for a tune up, even in early spring. Call first if you need a tune-​up or repair.

Just got back from the store. Needed a part and the service manager was a great help. I also had an issue with a special tool. The manager, Jeff, swapped it out for me! They get crazy when busy, who doesn’t. Go on a weekday and they are tops.

Too bad-​i am a very frequent customer of this location… but i seriously was disappointed today. I don’t even want to go into detail, if the manager sees this comment, don’t hesitate to contact me personally.

I experienced poor customer service from Cory. He is incompetent as a general manager. I wish I would have read the other Unilocal review about Cory before I walked in the store.

Great staff, have bought three bikes from them over the last 10 years. They definitely have the best prices around, so, they are always busy. I was having some fitting issues after almost eight months of riding the Fuji I bought from them, and the manager was nice enough schedule a bike fit, much better since. And they always have free adjustments for the life of the bike. The guys even adjusted the disc brakes for free. Also, love the ship to store for hard to find items.

My first time entering Performance Bicycle was not what I expected. I was pretty nervous going just because I have no knowledge of bikes as a whole. All the staff members really made it comfortable and welcoming for my fiancé and I to really gain the knowledge. I would like to just pin point some of the staff who went above and beyond each time I go there. Kevin 2.0, Courtney, and Alex. What an exceptional team! They really helped me navigate through all the bikes in the store and worked with my budget. Great job guys! I don’t know what people write bad reviews. The way I look at it, if you go in with a negative attitude, then you will be upset at any little problem. These staff members aren’t robots and we all tend to make mistakes again. Don’t forget they are human too!

We have bought 4 bikes there and had a great experience each time. We also get all of our bike maintenance done there. Alex and Corey recognize us every time we walk in and are always helpful and willing to share tips and tricks. I also appreciate that no one there will try to oversell you something you don’t need. I haven’t tried out the Saturday morning bike rides yet but am hoping to.

If I could give 0 stars, I would.
Not surprised to see the terrible reviews below on customer service, because that is EXACTLY what my boyfriend and I experienced with the staff, and more specifically the Manager Cory, at this Performance Bicycle location.
We have spent $ 1000+ at this store buying my bike and other accessories and we will never spend another dollar here again, and we will be sure to relay that message to my biking group as well.
My boyfriend wanted to inquire about some accessories for our bikes via telephone before visiting the store, and to our dismay, Cory was not only disinterested in assisting (aka providing any sort of customer service), but he was also extremely rude. After multiple attempts at finding out some information, he remarked «Listen man I’ve got people who were nice enough to come in and buy something that I need to help so if you have any questions just come in or call later» and then he proceeded to hang up.
Infuriated, my boyfriend called back again to request the name and number of the District Manager and he replied «yea go ahead and call him I’m busy» and hangs up again.
We’ve reached out to customer service via the website, Twitter, and contacted the District Manager and the response was pretty pathetic. They offered «apologies» and said they will «coach their staff» and they tried to justify the employee by saying «maybe it was very busy in the store and the manager could have handled it differently,» and that was about it. You can’t justify rude and ridiculous behavior by your STORE MANAGER.
We’ve never experienced such horrendous customer service and lack of regard for customers — please AVOID this store at all costs! There are so many other options in the area and we will make sure to bring our business elsewhere.

I must have walked around this store at least 5 (or more) times and not once did someone say hello, are you finding everything ok, can I help you with something… Even the ones that were busy didn’t as much as look up to say, I’ll be with you in a moment, simply acknowledging my presence (and they were NOT all busy). And the store is size of a closet, so they can’t say they didn’t see me. Performance will not have to worry about seeing a dime of my money because they’ll never get it! Forget customer service — they haven’t even graduated to customer acknowledgment!

This is why local bike shops are and should go out of business.
Stopped in to buy a few tubes and some tools. I was in the midst of a road trip and had a bike in my trunk that needed the pedals changed and I forgot to bring a tool with me, so I asked if they could swap them.
$ 10, they said.
What? So look, paying 2x what Amazon charges for tubes and tools, and then you want to charge for a two minute pedal swap? How about just letting me do it myself?

I’ll leave a more technical review up to my husband, who knows more about bikes than I do, but all in all, shopping at Performance was a very nice, easy experience.
We visited on two occasions in the past week, once to shop for a bike and once for parts. On the first occasion we had no less than three sales folks ask us whether we needed help (this was on busy Memorial Day weekend). We wound up not buying from here (I’d already fallen in love with one at REI, nothing personal!) but the sales guys were very friendly and helpful to my husband and I as we shopped and let me hop on and off a million bikes. I’m sure it would not have been a problem to test drive one, though I didn’t take it that far.
We stopped in the next weekend as well for parts. The parts we needed were much cheaper than what we’d found at REI … we needed tires and essentially got two at Performance for the price of one at REI. Again, service was quick and on par, very personable.