Verizon

Shout out to Linda for truly delivering an ideal customer service experience! My phone got slightly wet at an event on Saturday and was acting a little slow and had discoloration on the display. I placed it in a bag of rice for an overnight period, and wouldn’t you know, a piece of rice got lodged in the charging port so my phone wouldn’t even charge. I was pondering a new phone since this one had clear signs of water damage, so we went to a Verizon store to see what they could do.
We chose to visit this store since it was right down the street from my parent’s hotel. We walked in around 4pm on Sunday and there was no wait. Linda immediately greeted us and offered her assistance. At first she said, since I was not upgrade eligible until December and did not have insurance, I would have to pay $ 550 today for a new iphone. I almost fell over right there! I had just spent nearly $ 1,500 to repair my auto A/​C, just booked a trip to NYC-​$ 550 was REALLY pushing it right now for my budget! Linda said she’d see what she could do and shortly came back with some other options that were much more affordable. She explained if we bought a jetpack (a mobile hotspot basically) at full price ($ 150), an iphone 6 would be $ 100. I decided to get the higher memory capacity so it ended up being $ 200, but $ 350 sounded much better than $ 550, and I could actually use the jetpack for my wireless laptop. She really tried to find a good deal for us, and I appreciate that! She set up our jetpack information, set up my new phone, and helped me transfer everything accordingly. My experience with Verizon usually is negative, but I’m happy to say this was a very positive experience where I really felt she helped me, the customer, instead of being apathetic, which is the typical demeanor I find at VZW stores.

Usually a wait, with no seating. So you just look at Verizon products. They must consider it a feature not a bug since it’s always like that.
Staff is helpful and somewhat knowledgeable.

I walked in to see what my options are to renew my Verizon service as my 2-​year contract is about to expire. The person who greeted me was rude and unprofessional. He immediately asked for my ID to verify my account. Perhaps this is a required step, but the way he did it was unpleasant. He then proceeded to tell me my phone was cracked and asked if I had insurance. While the phone is cracked, the crack is very minor and does not affect the functionality of the phone. Anyway, he made a few taps and keystrokes on his iPad and then told me, rudely, that I have no renewal options. Then, I left. I thought a place like this was supposed to look for business from people like me who were looking at options to upgrade their service and/​or phone. With the attitude that was displayed to me, I don’t see how anyone would be motivated to buy anything at this store.

A very nice place! Stuff are very welcoming, smiling and asking you how they can help you.!! I was AT&T costumer but I changed to Verizon and I totally love it.!!

I actually just got off the phone with the corporate headquarters filing a formal complaint about this store. I went in to purchase a new phone, and the salesperson, George, told me that I did not have an upgrade available. He said the only way to get a new iphone would be to pay the $ 600 up front. I didn’t really want to do that, so I figured I would just buy one at apple instead. I started to leave, and he said he could work something out with me. He said he could give me the phone on a payment plan, and he’d even throw in a Bose speaker for free, and I’d just need to pay $ 240 up front. I said ok, but when he showed me the paperwork, it said the phone was free but the speaker was $ 200. I questioned this, and he threatened that he would just withdraw the offer. I told him I wanted to speak to a manager immediately. The manager, Vontisha, said the only way she would pre-​approve me for a monthly plan would be if I spent $ 240 in the store, on any accessories I wanted. I felt desperate since my phone was no longer working, and I agreed. When I got home, I called Verizon, who said that it had been a scam and that other Verizon stores (in Nebraska!) had been caught in the same scam. Apparently since the salespeople work on commission, they just tell the consumers they need to buy the accessories to help their commissions, when this is untrue. The customer care agent apologized and said since I’d been a loyal customer for 17 years, with five lines and no late payments, I should have been automatically eligible for the upgrade. He told me to report the store and employees to corporate, which I did. But definitely avoid these employees!

The staff here are SO NICE. All of them. I couldn’t believe how helpful our reps were. The only downside is how long it took to be seen. We put our name in, got an estimated wait time (30 – 45 mins) and went shopping elsewhere in the center. It still took a while to get a phone upgrade done, but the reps were thorough, helped us save a little money, and were SO NICE.

This place needs more employees and more comfortable chairs. Every time I come here, there is a 20 – 30 minute wait, and they have horribly uncomfortable benches. If you are going to make people wait to give you their money, at least put in some real chairs with backs. Better yet, hire some more people so I don’t have to sit here forever like it is the DMV. PS. Once I received help, the gentleman was very helpful.

I upgraded service from preferred to extreme. Verizon tacked on a charge of
$ 64.99 for the ‘service’ of upgrading me. This charge is not mentioned anywhere on their site or in their confirmation email. The site is slow and often unresponsive. The Chat function was useless and did not come close to answering any of my questions. Verizon is also EXPENSIVE. I can’t wait till my contract is up.

I would be remiss if I did not commend the outstanding customer service rendered by Jacque. Extremely knowledgable, customer service orientated, professional and courteous are just a few attributes that immediately stand out! I’m a novice when it comes to cell phone technology, however this feeling was quickly squashed as he explained in detail the «bells and whistles“of my new phone and all its capabilities! I was enlightened without feeling intimidated. I highly recommend this store and particularly customer service rep Jacque, as well as other employees of this store whom all displayed a genuine concern to individuals in the market to purchase or upgrade their cell phone! The customer service rendered was outstanding!!!

Terrible terrible service at this Verizon store. Poor attitude and customer interaction both times I have gone in for something that did not involve buying something. They seem more interested in talking among themselves, and if the problem requires some thought, to say it cannot be done without offering any options. Go to one of the other Verizon corporate stores!

Worst customer service ever. Won’t set foot in this store again. Shameful. Was completed ignored. I have been a Verizon customer for at least 20 years and have paid them tens of thousands of dollars. We only have Verizon because were told its the best coverage in Southern Virginia where our son goes to college. As soon as he’s done and moves back to NOVA, we are switching carriers ASAP.

I’ve been to many Verizon company stores. This one is pretty poor.
Recommendation: Go to another store or call customer service.

Here’s the thing, the girl helping me seemed very nice. Like genuinely nice and I’m sure she was just doing her job and saying what they told her to say. However, I feel very frustrated with Verizon in general after getting my first bill. Verizon wants to wring every cent out of you they can.
On Black Friday I made the mistake of getting one of their «free tablets» along with my new phone. Yes, technically the device itself was «free» (they say it retails at $ 250, but I have found comparable ones at $ 100), but it took some prodding for them to also share that it came with a required two year new phone line contract, which costs $ 10/​month (i.e., $ 10×24 months = $ 240). I considered this, after the $ 10/​month thing was mentioned under the rep’s breath, and decided that yes, the phone line would actually come in handy at times and I liked the device, so I took the bait.
They kept saying «free tablet» over and over again, which is clearly deceptive language, especially for a company that spends so much money/​resources on focus groups and marketing their message. In short, they know what they’re doing. After inquiring about any additional charges several times I was not made aware that there would be an additional $ 35 for the new phone line. Meaning I got quite the negative surprise after my first month’s bill arrived. Not including my phone line, for the tablet only, it was $ 45, not the $ 10 implied (but they wanted to assure me that it would be $ 10 from now on… um, thanks, but that doesn’t exactly help me this first month). And the price I will eventually pay in total to use this thing just keeps creeping further and further away from the «free» word thrown around (with NO option to take the free tablet without the two year contract). Very clever guys, you got me. But now the trust, it’s really not there.
After calling and pleading my case to customer service they claimed that they had no clue that the language was misleading! And, no surprise, refused to waive the activation fee. I don’t care if you have a price you are going to charge, but be transparent… don’t bury it in the fine print and be all shady about it. Aren’t these variations on things we all learned in Kindergarten?
As if to add insult to injury, one of the sales dudes even tried to sell me a SECOND case with keyboard. I said, why would I get two? And he goes, so you can keep one at home charging! After giving him an incredulous look he goes, I’m just kidding… Yeah, I’m sure If I had said «great, sign me up for two!» you would have said, nevermind, I was just kidding! Just, no.

The customer service I have received at this location has been outstanding. Carroll Hebron has been my expert «go to» guy. He is extremely knowledgeable which enables him to quickly identify and fix the problem with great ease. His professionalism, great attitude and friendliness keeps you from stressing out over your phone not working. Thanks for being so efficient!

Helpful staff.

this review is not for this store (which i thought pretty well of and would rate 4 stars) but verizon wireless overall — which unfort i have no other way of rating. customer service at AT&T is leagues beyond customer service at verizon. they screwed me over on my bill and refused to fix it, despite the charges not being legitimate. it’s not worth my time to spend more than the 45 mins i spent getting nowhere with the customer service rep, so they win. but verizon has lost any shot at this customer for life, esp considering the competition comes out so far ahead.

Amazing support. Took the time to review every option no matter how many questions we asked. And we asked a lot. Worked great with my elderly mom. Set everything up. He made us aware of every cost ahead of time and found ways to save me money

I don’t go in this store any more since they were so rude and discriminatory toward my daughter with disabilities.
They do not answer their phone. We have also found they are less than straight forward or ethical with their offers. or what they tell the customer

This is a small store with few display models of the phones. This store seems focused on service through their always plentiful and helpful staff. I’ll definitely be back — this store also seems most often to be less crazy than some of the larger stores — although for purchasing a new phone I’ll most likely go elsewhere; sales here can be done through on-​site Internet terminals, but I really like to play with the various phones in person before choosing one.

I have to been to three Verizon stores within a week and by far this is the nicest most attentive store out of the three. I was due for a two every two and wanted to upgrade to a smart phone.
The service that i received from Will-​store supervisor was A+ I had purchased a phone at another location which I was not 100% happy with. Will talked with me to see what exactly the issues were listened! I returned my phone with no hassle and am deciding to wait for new phones coming out. Yeah to good service!