Bainbridge Island Cycle Shop

We were running a weekend retreat for families of children with cancer and these awesome guys lent us a handful of bike helmets so we could play human hungre hungry hippos.
Thanks so much for contributing to an awesome weekend of peace, fun, and joy!
Much love,
Side-​by-​Side Ministries

Disclosure :) I get nothing for free but good advice and friendship from these guys…
ADICTING!!! Tom, and all (well most :)) his staff are AWESOME they know their stuff and will do good for you. I already bought 2 bike from them and extremely happy with everything, from the right bike recommendation, to the fitting, to the free advice and repairs. Tom is nothing short of an angel in 2 wheels, David is really dangerous (just kidding) and funny we always have a huge laugh together and does not matter how busy they are they always treat you like you are the only one in the store.
They treat me really like an extended family, a real community store to the point that I would rather pay 3x just for the experience of walking into the store.
Thank you Tom, David, Gabriel and the rest of the team. There is nowhere else I rather spend my easy earned $ and time than at BI Cycle! For some reason I think they know it.
Update1/​16/​16
With today’s online easy and competitive online shopping one could ask why buy @ BICS, THE local bicycle shop.
To me it is an easy decision. If honest, experienced and wise advice is not enough, then you can add friendship.
I got my neck injured so I have been off my bike for almost 6 months, today I stopped by to say Happy New Year, and was talking to Tom that I was exited about getting in my bike in about 1 – 2 months. Tom offered to borrow a trainer so can ease my way back in to shape.
Thank you guys!!!
Astolfo

This isn’t my preferred shop on the Island, but if the other shop didn’t exist, I’d be glad to use them as my Local Bike Shop. They’re an awesome backup shop for me. I particularly like that they carry a lot of brands that I love and have trouble finding in other shops– especially amongst their commuter apparel and gear, which is well curated. Their bike lines are all high end to match the local clientele… so be aware that your «entry level» option is a upper-​mid range Specialized. If you’re on a strict budget, you’d be better served by other shops both on and off the island. They seem to have set their business model somewhere between «local bike shop» and «bicycle studio». Depending on your personality, you might find that good or bad.
If you are a skier, they have an in-​house ski tuning service during the winter. The next closest place to get your skis serviced is 45 minutes away in Silverdale. Their ski tuning prices are very fair and the turnaround is prompt. I highly recommend them if you’re an Island skier or boarder.
The one warning I’d give is that while their staff is always friendly and helpful once you have their attention, they have a tendency to be overwhelmed whenever I stop in and getting their attention can sometimes prove to be a challenge… especially during commuter peak hours (3 – 6 pm on a weekday). Don’t drop in thinking you’ll be there for five minutes and still be able to catch your ferry. The deliberate pace extends to their bicycle repair turnaround time, which seems to always be a bit longer than the other shop on Island, although never unacceptably slow.

Bought my second S-​Works bar here today. Excellent personal service and quality folks, they take the time to educate me and I would not hesitate to buy a quality bike from them. They take good care of their customers.

I’ve bought three bikes here. The staff has usually been helpful. They don’t work on commission which I feel makes for better customer service.

I am giving B.I.cycle one star because the staff was incredibly friendly. Otherwise I have major beef with this place. I brought my bike in asking for a new front wheel rim because for years now the tube has been getting punctured after 1 – 2 rides. They tried to talk me out of getting a new rim for about 15 min telling me that what I wanted was too drastic but I persisted. So I was told I would get called later in the day with info on rims and prices. I was called later, they had fixed the bike the way they wanted to by replacing the tape in the current rim. So now I owed them 20 dollars for a solution I had expressly asked them not to do. Ok. I need the bike packed and shipped. It was packed I tried to ship it the bike was oversized. They would not repackage the bike without charging me the packing fee of 60 $ AGAIN. ok. Get the bike to destination and after ALL of this there was no parts bag and small parts were missing. We had to order for the parts. By the way I have ridden my bike twice and the front tire is not holding any air.

On a recent visit to Bainbridge I popped into B.I. Cycle on a Friday afternoon to pick up a blinky light and see if there were any local Saturday rides. Tom, the owner, immediately told me about a 7:00am ride leaving the shop. I was distressed at the early departure but also mentioned where I was staying on the island and he noted the ride would be passing a point close by at 7:30. Great! I went home, tuned up my borrowed road bike and took it out for a spin — and flatted almost immediately. One close look at the tires revealed they were not in great shape, certainly not trustworthy enough for a long morning ride on hilly terrain. Fortunately, Tom had given me his card and I had it with me, so I called the shop — alas, it was 6:40pm and they were closing, and it would take me at least half an hour to get there. No matter! Tom told me he’d keep the shop open and wait for me – how cool is that? Picked up a couple new tires for the bike and had an *awesome* ride with the locals out on the Kitsap Peninsula in perfect weather the following morning! Forget the net — B. I. Cycle exemplifies all the reasons why you need to support your LBS!

I was in Bainbridge for a few days. My friend recommeded B.I. to purchase some gloves and toe covers I knew I would need for riding while there… I hooked up with their local group ride on a Saturday, lead by Tom, the owner of B. I…someone told me they were the «Geezer of Fury»…LoL…yeah, don’t let the name fool you… on a freezing cold December morning I got to see parts of the Kitsap Peninsula I can guarantee I would not have seen had I been riding alone, with amazing views of Olympic NP and Mt. Baker. A hot cup of coffee with the group, while in Poulsbo, sealed the deal. Tom loaned me an extra jacket to keep my feeble Tucson body warm. The B.I. group, and B.I. staff, are welcoming and make you feel right at home. I will be back, and soon, but probably when the weather is warmer!

Great staff, fast fixes, good inventory & location. Done business a dozen times there and always go away happy

Were it not for a recent (last week) utterly unpleasant experience with a sales associate, I would give them 4 stars. If I could give 2.5 stars now (after my bad experience), I would.
First, the good: They carry the Ibex brand of clothes — lovely light weight wool jerseys and cycling pants (there aren’t women’s bibs so I buy a small in the men’s bibs, which works fine). I also had a very nice experience with a friendly and knowledgeable sales associate and other staff last year when I purchased a Felt carbon bike.
Now, the not so good: I was on a ride last week and wanted to purchase a new saddle for old Trek bike I was riding, so we stopped in BI Cycle. I told the sales associate that I wanted a saddle similar to the one on my Felt — I told him I didn’t know whether it came stock with the bike or I bought it separately. His answer was «I don’t know.» Not, let me look it up in the computer for you or let me look at the spec sheet for the bike you bought … Next, I walked over to the women’s Felt bikes they had on the floor and told him that the saddle on one of the bikes was the one or close to the one I had. When I asked whether they had any similar saddle in stock his response was «I don’t know what saddle is on your Felt.» I am abbreviating the discussion — it was actually an excruciating 2 – 3 minute exchange with him saying nothing more than «I don’t know» the entire time. He was, evidently, in no mood to actually help or sell me anything that day. I turned around, rode my bike to Classic Cycle, bought a nice high-​end saddle and completed a nice ride.
Another not so great: My husband has a Cervelo and a Seven and was looking to buy a new bike. Tom at BI Cycle told him he’d have an Orbea for him to ride the next weekend (this weekend) and that he’d call him. My husband never heard from him or anyone else at BI Cycle (and since we’d had such a bad experience there last week he didn’t call them either) and he ended up buying a Lynskey bike from Classic Cycle yesterday. The owner at Classic Cycle (Jeff) went out of the way to help my husband choose his new bike by offering up his own Lynskey and by going and picking up a customer’s Moots bike for a test ride.
I’m taking an extended break from BI Cycle.

Most helpful bike geeks in town. They’ve even done a couple quickie repairs for free for me.

The man that helped me in looking at bikes was an honest to goodness Physical Therapist with a master’s degree. He was able to read my body when «test driving» each of the bikes and let me know if it would be a good fit or eventually hurt me. He is even going on to do a second master’s degree in Exercise Science. If this one salesman is any indication to the level of thoughtfulness and support that customers receive from B.I.Cycle, I am a fan for life.
They have a solid selection that ranged from hardcore cyclist to beginner and there is more than meets the eye. I found a bike that was right, but not the right frame size. The salesman let me know that they had 650+ bikes in the back of the shop and that it would only take 24 hours to put together the right size for me to try out.
Fantastic customer service.

When I was looking to buy a new bicycle for our 8-​year old son, I made a point of stopping by both cycling shops on Bainbridge — Classic Cycle and BI Cycle. I can see how serious riders love Classic Cycle — it’s a stunning place inside, but as a dad looking for a kid’s bike (even one for $ 300) I felt like the person who was answering my very basic, haven’t-ridden-a-bike-in-ten-years questions was just barely concealing his annoyance.
In stark contrast, the people at BI Cycle couldn’t have been more pleasant, helpful, and seemed genuinely interested in securing my business. Needless to say, they succeeded.
Two months later I decided to sell my car and start commuting to work by bike, so I took in my 10 year-​old Giant hybrid (seriously, it’s been 10 years) for a tune-​up, an operation that ultimately involved all new cables and tires. The work was quick, reasonably priced, and not once did I feel like I was being sold something I didn’t need (in fact, in a discussion about tires they argued AGAINST buying the more expensive brand, saying I could always upgrade at a later date.)
I’ve since purchased front and rear lights, a rack, mudguards, rain pants, and various and sundry other accessories, all at the 10 percent off they grant customers for 12 months after they purchase a bike at the store. Every time I enter the place — occasionally with my son in tow — the staff are without fail pleasant and friendly.
I don’t mean to paint BI Cycle as not being for serious cyclists — far from it. They have every accessory you could wish for, and bikes ranging from the aforementioned $ 300 kids models to others costing $ 5,000 and up.
Our 6-​year old daughter’s birthday is in two months, and she’s lobbying for a bike like her brother’s. No prizes for guessing where dad is going to buy it.

BI Cycle excels at providing great customer service. The owner and entire staff are very approachable and knowledgeable. Almost all are hardcore bike enthusiasts and really enjoy talking shop and giving advice.
Whether buying your first bike, gearing up for the Tour de France or just shopping for some new gear, they know their stuff and can help you choose the best equipment.
They also offer rentals if you’re just visiting the island for the day, and repairs if your wheels are a little squeaky or that chain keeps falling off and gettin your pants all greasy.