AT&T U-verse

Worst company on earth! Do not use them, although your stuck with 1 of 2 other providers in Bakersfield, I would still recommend never going with At&t. they have the worst customer service, they will flat out lie to you every single time you call, and over charge you for a technician who never shows up on time.

Paying $ 57.00 a month for 18mbps, recieving 10 mbps and now there’s a cap for gb used a month…

$ 52/​month for «elite» service that on a good day wheezes along at a glacial 5M/​sec. Plus $ 7/​month to renting a third-​tier router that I don’t want but I’m forced to use. Yessir, thats mighty-​fine internet! NOT.

I am very disappointed with costumer service and At&t greed. Every month they charge me more than I expected. If you try to talk to someone they are usually far away, with bed connection, and they have no idea what are you talking about. I would not recommend this service to anyone!

So sick of this BS, my internet and TV lose there signal daily. Now on Super Bowl Sunday!!! So disappointed, Always the same dumb person on the phone with a bunch of talk that doesn’t understand common English Never again fire stick here I come.

No star!!! even one. I will go to cancel it. For sharing my post, I have to choose one star Unfortunately. You do not deserve this star AT&T.

Payed the cable and Internet bill back in November for December because my family and I were going on a vacation out of the state. They turned off the service today because of «lack Of payment» and when we called to get this fixed they told us that in order to talk to a representative we needed to pay up. What A bunch of crap! When this is settled they will be getting fired and will give my money to a better company. If I could give no stars I would!

The service was fine for the first two months however, their service went down for two weeks. called for two weeks trying to get it settled, one of the technicians changed my service (without telling me so) and cancelled a discount i was getting for changing said service and they’ve kept trying to charge me more for something they did. the customer service reps supposedly fixed the pricing issue but the next bill is always more than it should be. they aren’t helpful in trying to correct this billing issue. If they charge what they said they would it would be fine but they don’t, i wouldn’t recommend doung business with them.

This company as a whole doesnt deserve a one start rate, as that is giving them credit for something they never do. The cable is bunk. Our set up has never worked to its full potential. We have had several techs out. And not one has addressed the right issue.
They lie about what they promise as well. We were offerd 300 in visa gift cards. We never got them. And when we called and asked for them, they said it was too late. The best they would offer is 100 off our currant bill.
Dont offer things you cant commit to. This gose for cable, phone, and internet!
We are lucky if our internet works! This company is lame! Cant wait to get rid of them!

There is a reason that AT&T has been rated number one as the worst customer service in the U.S. I continually have to call because my internet and my television service goes out, they send repairmen that don’t fix the problem, they troubleshoot four times a week with no results and when I call them and ask for a credit because of such horrible issues they tell me no because it will continue to happen and they refused to give me a credit each time it does. I spend close to $ 500 each month with AT&T services and due to such a horrible customer service experience I will be switching my carrier and encourage all of my friends and family to do the same!

AT&T Uverse in Ventura SUCKS!!! I have to have a single line WiFi for security reasons and AT&T are the only ones in my area, I used to use the DSL which was fabulous but this is the WORST SERVICE EVER!!! I’m on the very edge of their area and most of the time it’s almost as slow as dial up was (for those of use that were around then) the techs have even told me that they really have no right to charge me for such bad reception but they do because they can, how unethical can that be??? Just the worst, if I had a choice it would NEVER be AT&T their company has gone downhill over the last 10 years and it seems to only get worse!!! Some companies no longer have ethics (which all stated in D.C.) and only want money, which this is a perfect example of that…

Leaving one star for AT&T is WAY TOO MUCH! I am completely disgusted having to do business with this company as they always fail to tell you things that end up costing ME money. Their staff doesn’t seem to know what they’re doing but it’s funny how every mistake they make benefits them and not me. I guess I got stuck picking the lesser of the two evils but an evil none the less. Oh TIME WARNER CABLE, how I miss your great service.

I rate this service at 0 stars. I agree with all the reviews. It is the old bait and switch routine. You never get the prices they advertise. It took me 3 months to have the service completed. In addition, no rewards card and two bills in one month! After my instillation my phone was down three days.
BEWARE!!!

If I can give negative rating, it’d be a NEGATIVE 10. I’m not writing about this particular location, rather AT&T in a whole. They SUCK. I disconnected services on ⁴⁄₉ and the incompetent employees never finished disconnecting so I’m being charged over $ 400 for services I didn’t have any more. It a taken well over 2 months for them to «close» my account and STILL claim I owe $ 130 after claiming to have adjusted my bill. Prior to the day I moved, I called a million times to cancel services & made sure to pay my balance to zero yet they still are trying to find a way to charge me for services I no longer had. I’m going to BBB to complain & writing a letter to Forbes whom claim them to be #1 in customer service??? Who’s the ones voting cuz they sure haven’t gone through having to call them EVERY MONTH FOR 2 YEARS to have them adjust my bill. Constant battle and every month they would have to credit me 100’s for overcharging my acct. Never can they justify his my $ 120/​mo bill was over $ 300 … Pathetic. And to boot, try understanding or explaining your situations to the Filipinos that can barely speak English of how to resolve the issue.

Att service is good but their customers care department sucks. I wanted to cancel today just because of that. I was on the phone for 36 minutes and all I was told that I would get a call back from a lady with a heavy accent. Would not recommend if you do not have patience to deal with all sorts screens and billing issues

Bad customer service. Will sign you up without your permission, hard to cancel like other reviewer said. Will never use them now

I live in Bakersfield and this review is about AT&T U-​VERSE, the entire corporation, as well as the 2 AT&T wireless stores in Bakersfield (Truxtun Extension and Mall View Road:
AT&T U-​verse is bad news. STAY AWAY from them. I had that service for 3 months and 1 week. Every aspect of customer service was deplorable. The employees at the store and the employees at the call center all have different information and none of them matched what was printed on the bill. What seemed to be misunderstanding turned out to be straight forward dishonesty.
Most recently, they were not going to refund my credit until I called to inquire when I could expect that refund (5 weeks after service was turned off). I was told that they have now STARTED the process of returning my money, which will take 2 – 3 weeks. I wish that I could give them a two-​day notice to pay or get fined, as they had once done for me.
(I still use AT&T wireless for my cell phone, but I had no problems until I got involved with their horrible internet plan. I plan to ride out my contract and leave the entire company.)

AT&T deserves NO stars! Have had this service for 6 months and my reasoning for holding on to it for so long is because I didn’t want to have to go back to Bright House and was told over and over again that new equipment was being installed and by November everything would change. Well supposedly new equipment is up and running but I’m still running (or should I say crawling) at a download speed of 0.67mbps and upload of a whopping 0.34mbps. Reminds me of the dial-​up days. So in conclusion, and just incase you might think otherwise… I DO NOT RECOMMEND AT&T FOR INTERNET SERVICE.