Autozone

I’ve been in a few times for an air filter and a battery for my car. Both times someone courteously greeted and assisted me. I went in to this shop again to replace my car battery with my warranty, and it was installed into my vehicle quickly. The whole process was painless and quick. A Dennis assisted me along with two other gentleman. Good customer service, hopefully in your experience as well.

I’m a relatively positive person and rarely will write negative reviews but I suppose this experience definietly merits a bad review.
I was visiting my family in Bako for Thanksgiving and before I drove back home (the bay area), I decided to buy some windshield wipers because mine were ready to retire. The guy behind the counter gladly assisted me and helped me pick out the «correct» pair for my car. I didn’t try to install them until the morning that I left and realized that they weren’t the right ones! I couldn’t wait in Bakersfield to return them that morning because I had a plane to catch at noon.
After my trip, I decided to return them somewhere in the Bay at another AutoZone. The guys there said I couldn’t return them because the package had been opened. WTF yo?! Isn’t there an expectation of costumer service that if you’re going to sell me the wrong product I should be refunded or at least have my item exchanged? Sad day cause I still haven’t installed new ones.
Such a bad experience.