Babie R US

Today I went to the store for a baby shower that they hosted. Brently was the host and she was amazing! She was bubbly and kind and patient. My husband and I had a really nice time.
We are expecting our first child and have been to this store several times. Each time all of the staff are friendly and go out of their way to ask if we need any assistance. Brently, specifically, has helped us numerous occasions. She is knowledgable, friendly, and never gets impatient with me and my million questions.

Overall a nice store to shop in. And my comment goes for many stores these days: when an item is not in stock, as it was not today, the sales clerk suggested we go home and order it online. Which we will do, but not from Babies r Us. I always think, why don’t the businesses order the item for the customer and then make a little $$? I will pay for service and convenience. I’m not there because their prices are great, they’re not.
I have wondered more than once if this is why so many companies are going out if business.

Arrived at the store with a few items to return for a friend who just had fraternal twins. Being a single parent of twins, she relies on her friends for help as she has no family close by, and we are always glad to help. She had registered at this store, and had a huge shower, which gave this store thousands of dollars in business just from the shower alone! There were a few things that broke and/​or did not work for her so I loaded up the car, to go return the items. I did not have any receipts but did not think that I would need them due to the fact that this is where she registered. There was 1 item that did not have a box, which was a bottle sanitizer which broke after 3 weeks of use. The manager said that it looked used… Yes, it did because she used it, but it broke after 3 weeks! Because I did not have a receipt, or the box, and I was NOT my friend,(even though I explained her situation), he treated me like a criminal! He almost accused me of stealing the item, and brining it back for money. I called my friend right in front of him telling her the situation, and she was so disgusted with the lack of remarkable customer service, and the inability to understand her situation in particular, that she told me just to leave the item there and they can just throw it in the trash! I would have at least expected ½ credit of the full price of this item. You cannot work in a baby store, and be rude, and un-​sympathetic! It does not work! He should be fired! I have since written Corporate Headquarters, and my next step will be to report this incident to the BBB!

Bought a cute beach hat for my niece and wanted to exchange it 2 weeks later (lost my receipt)…I was offered .02 cents for the hat. The manager explained that they can only offer the lowest price without a receipt. It completely didn’t matter that the hats are still for sale in the store directly across from the register for $ 9.99…what! I can understand getting the sale price but when a store is still selling the hat at regular price and offer me .02 cents… that seems like backward business! I only gave 1 star because it was required to leave a view… crooks!

I’ve been to this store dozens of times in the past year and a half and I’ve always been met with friendly staff. The store is neat and tidy and it’s never too crowded so it’s usually a quick trip. I’ve always had luck finding exactly what I’m looking for here and it’s just always been a nice experience to shop at this location. I really can’t say enough about the super nice employees though, they are always willing to help and have been so cooperative with price-​adjustments, returns, order pick-​ups and of course the regular check out process. Thank you! The other Babies R Us/​Toys R Us on Ming is a nightmare. I definitely prefer this location.

Although Babies R Us has a good selection of most baby items, their staff is usually discourteous and very non-​caring. Most of them have few customer service skills. Every time we go in there is always some problem. One time I used a gift card for my purchase and the card still had a balance of $ 30 after my purchase. The clerk threw away the card! I told him that it still had a balance and he just said, «Oh.» He couldn’t retrieve my card as it had been put into a slot. He had to call the manager to unlock the bin and it was full of discarded cards so we had to check several to find mine. Another time they rang up all of my baby food jars at the wrong price and when I brought it to their attention they made me take all 45 jars out of the bags so they could re-​scan them. My last visit was with a friend who had a gift card. She asked them to scan it to ensure it was viable prior to shopping. The clerk scanned it and then said that it was «expired». It was a $ 100 gift card that was less than a year old. When my friend asked why it would be expired, the clerk said she’d have to call the 800 number and told her to get out of line. My friend said, «There’s no reason to be rude to me.» The clerk then told her that she had «attitude» and he didn’t have to put up with it. She said she wasn’t trying to argue she just wanted to know why the card would be expired. He then told her to get out of the store and continued to make angry comments to my friend. My friend told him, «I’m leaving, just stop yelling at me — you have no right to talk to me like that». The clerk (who wore an assistant manager ID card) continued to walk toward us with loud, nonsensical comments until my friend and I were completely out of the store. My friend is pregnant (as are many of the customers there) and this guy was clearly deranged and has NO business working with the public; especially working where the majority of customers are mommies and small children!

I wish I could select no stars. Words can not express the disappointment caused by our trip here. The source of the frustration, an employee named Ian. My sister is a former employee of this very store, and during her time working there, she helped many expecting families with creative ways to reveal the sex of their baby. After many difficulties and heartbreaks, she was finally able to get pregnant and is due in February. We had just left the 16 week ultrasound and had the sex of the baby in a sealed envelope. We all walked around the store looking at the outfits to pick out one for a boy and one for a girl. The idea was that she would ask an employee to look in the envolope, select the appropriate outfit, put it in the box that was being purchased, and place the other outfit out of sight. This would keep it a surprise to everyone, until the party her and her husband were having. This is where Ian enters the picture. He came across as rude to begin with and when he was asked to do this he immediately refused. I understand he doesnt have to, but is it really asking that much? He finally said that he would do it. All he did was ruin the whole thing. He looked in the envolope, places one outfit in the box, then parades the other outfit across the store in front of all of us. So now NO surprise for anyone! For someone that had been looking forward to this for so long, this was a devistating disappointment. But thanks Ian, bang up job!!!

Huge selection of everything baby related which is nice, but the service of the staff is hit or miss. We have had a couple stand out folks who were really helpful, but their customer service reps could use some serious training! But, you can’t beat the convenience of having everything baby related in one place with more than enough selection.

We always come here for those baby shower gifts. There has never been any problems going through their registry looking for our friends and families items.
If we are having problems locating the products, then there is always staff available to help us.
Other than that there is no other reason for us to frequent Babies R Us.

I just spent 2 hours registering at the store and none of the items are on my registry. I called the store, emailed corporate, spoke to the manager who spoke to their IT dept. Was told at the store at the end of my trip that the items were successfully added but it was just taking forever so left w/​out a print out. Now, being told that the «done» button was pushed so none of the items were added successfully. Which one is it? How come on the phone I was told IT was able to see the items I had scanned and they just needed to move it over? How come no one gave me instructions on how to use the gun or what not to push? The gun scanned for 2 hours w/​my registry name like its supposed to.
I will not be shopping there and I went online and deleted my entire registry. I am posting on boards about my experience and will be telling people I know not to register there.
the women at the registry dept should be more helpful and should not tell me everything is being/​has been uploaded if not a single item has been. What a waste of time!

This location of Babies R Us must be the mother of them all. It’s about 4 times as large as any one I’ve visited in the past… which means that they actually have a full selection of baby products (for the most part).
I strolled into the store to update my registry and noticed that they have the shelves stocked and the staff was friendly and helpful. It was a breeze being able to shop and update my registry here. If I had a question, it seemed like there was always a member of the staff nearby to answer any questions that I might have.
It’s pretty much the one stop shop if you are preparing to have a baby or stopping in for a gift.