Century Landscape

If I could give zero stars, I would. The design is horrible, there’s no organization regarding placement. 10 grand later, my property looks awful. Do your homework, don’t live with my regrets. He even hung up on me when I called upset. Over it, period.

I never want to be hurtful, but I am at a loss.
If I could give negative stars I definitely would! We bought our home in Februrary of this year. Our grass was mostly okay, it had some pretty big dead spots but we thought we could fix it. We fixed our front yard. Unfortunately the back has turned to dirt. We’ve had the company come and set our sprinklers different ways, we adhered to our warranty by making the complaint within 90 days. We actually placed the request within 30. We told them how we really don’t want to cost them too much money, so we worked extra hard on our grass. The front is okay, but even with all of the seed and scheduled watering, the back yard is literally dirt. We did everything that they told us to do. Yet they REFUSE to come and replace our grass. We told them they don’t have to do the front and that we would handle it. They didn’t care. They’ve changed their excuses numerous times. First it was that we didn’t adhere to the warranty (which we have proof that we did), then it was that Lennar had our water shut off previous to us moving in, and our grass must have not repaired, and lastly it is now our fault for not maintaining properly. Umm hello?! We did everything and even had you guys come check! We paid a very good amount for your company to give us the yard we want and it was all for nothing! That’s thousands down the drain! They never answer the phone and when they do, they’re very rude and condescending! We understand that it won’t be cheap for you to replace this, we’re sorry for that. But it wasn’t cheap for us to have your company come and screw it up! Whether it was century’s fault or lennars… bottom line it wasn’t our fault as the home owners.
We are incredibly upset. I pray that your company will see the error of its ways and help us. If not, then it looks like we will have to go to small claims court as well as share the news of this AWFUL service. We hope you do the right thing for your customers… have a blessed weekend.
ALSO… if it was our fault and not taking care of it it properly, why is our front yard as well as ALL of our plants doing great? They’re all on the same water schedule. So maybe bad sod? Clearly this is not our fault.