Edible Arrangements

Ordered chocolate covered strawberries for my wife on Valentine’s. They delivered it the day after. That’s right my wife got a Valentine’s balloon and Valentine’s bear and Valentine’s strawberries the day AFTER Valentine’s Day!!! Called that day and talked to Ephren the manager and he would not refund anything. I hate this place!

This place is awesome! After reading some other reviews, I had to respond myself. The ones who are putting negative reviews for something the store has no control over are being ridiculous. People who order something on the website need to keep in mind it is the corporate website, not the local Bakersfield location. If your local store runs out of something it won’t show on the website, which is why the store employees are courtesy enough to call you back and provide a refund. Everything I have ever ordered from here has been delicious, and the employees have been amazing. Can’t wait to order again!!!

Note to husband: this is why it’s important to use Unilocal!
I feel so bad, my husband has been working out of town and he wanted to send me something nice for my bday. He got me the fruit covered chocolates that my children and I enjoyed, and also ordered a teddy bear.
When I received my unexpected gift, girl tells me that money will be refund because they were out of stock. I had an idea that gift was from my husband but what is she talking about, right?
She then mention that I was supposed to receive a bear but they were out of stock. IF AN ORDER IS OUT OF STOCK, THEN WHY NOT MENTION ON THE WEBSITE? Do not use them if you want everything to turn out perfect, you don’t want to be the Next holiday victim like the previously Unilocaler.
Read these comments people before taking action.
Yes he did get a call back that money will be refunded, but that shouldn’t be acceptable in a business like this.
Money was refunded in five business days.

Love this place!
I use them regularly for business.
I like it how they have special arrangements during the summertime… they use watermelon, kiwi, etc.

Im extremely pleased with the sevice I received at eddible arrangements Betty the Sales Rep was so awesome she helped me pic out somthing for my girlfriend my bugdet was a lil tight but she made it work thank you so much betty I deffenetly will shop with your store again aswell as pass along the word to all my friends and family to ask for betty when ordering from this store thanks again betty sincerely Nelson

My brother and I placed an order with them for Mothers day. Big mistake. I called at 2pm to find out where my order was and the woman who answered the phone let me know that they couldn’t give me an estimated delivery time. By 4pm my brothers order was delivered, but mine was not.
I called in again to find out what was going on with my order. The woman who answered the phone (Barbara) let me know that they couldn’t get a hold of any of the drivers and could not track down my order. She then offered to re-​send the order or give me a refund. Very un-​apologetic considering I was spending $ 150.00 for fruit. I was not going to have my mom wait till god knows when for her mothers day gift so I asked for a refund. I’ll never order anything from this company again. They have very bad customer service.

I ordered an arrangement as a birthday gift for my girlfriend in Irvine, Ca on Irvine Blvd, 3995, I ordered this on the 3^rd of May because her B-​day is on the 5^th, especially early because it would be busy, three days before!!! Not only did it not make it but the pineapple was mushy! I will never use you again because all I got was excuses, no help! For the price I thought they would be more helpful but no!!!

After submitting my last review, I filed a complaint to the Edible Arrangements headquarters. I promptly received an email stating that someone from this store would be contacting me in 48 hours. That did not happen. In fact, I did not get a call until I sent another email to the corporate office.
I finally got a return call 1.5 weeks later by the manager, who was very apologetic and offered to personally make me a new arrangement for same day pick up.
The new arrangement was much, much better in quality. The fruit was fresh (minus the soft, squishy, bruised grapes) and I have yet to have any stomach issues, lol. Soooo I guess I’m satisfied. Still probably won’t buy from them again though.
Adding the one star for the replacement.

I wish I could give zero stars!!!
My sisters and I ordered an arrangement for my mom for her birthday since we knew she was going to be alone. We thought it would be a nice, healthier option rather than sending a bunch of cupcakes.
Well my sister placed the order, and on the day of my mom’s birthday, they called to cancel the order because they don’t deliver to my parents neighborhood. They live in rio bravo, and while I understand that it is a little far, it’s not as if it’s outside of the city limits. My sister tried to reason with them, and said if they didn’t deliver, my mom wouldn’t get anything for her birthday, and they didn’t care. As my sister said, these people have no souls!
We sent a flower arrangement from log cabin instead who didn’t charge extra for a same day delivery or to deliver to rio bravo. So I recommend log cabin instead, and we will never use edible arrangements again.

I send about 20 edible arrangements baskets a year as business gifts and gifts for my family back on the east coast. Every other EA franchise I’ve dealt with has been awesome, but this particular one is TERRIBLE. My wife (who is back east) and mother sent me arrangements for my birthday, but all I received was a nasty call telling me that «your delivery will need to wait until tomorrow.» and then hanging up.
I called the store to ask why the driver couldn’t arrange to come by when I was home, and was told the manager was «on vacation» and that there was no one there who could help me with the problem. I placed a call to edible arrangements corporate customer service, and was told to expect a call back «thursday or friday» and that my shipment would be prioritized for the next day.
It’s the next day, around 4pm, and I still haven’t heard nor received anything. My mother placed a call to the store earlier today and was told «It will go out with the second shipment.» It’s now past the closing time of the store and nothing has arrived.
I am FURIOUS with this business, and I will likely never use any of their other franchisees in the future. The total breakdown and failure in communication in this organization indicates deeper problems, and I’m not sure if I want an organization like this delivering things that could be a source of food-​borne illness to my friends and family.
STAY AWAY.

Fresh flowers with nice delivery people.

Worst Valentine’s Day experience I’ve ever had. Ordered $ 60+ bouquet online 6 days in advance of V Day. At 4 PM order had not been delivered yet. Online tracking said that Order had been received by store. Phone was busy all day (I made over 35 calls). Line outside of business was 25+ people deep. Ruined my V Day, wife was in tears. The next day only remedy offered to me was $ 10 off my next order??? Would recommend that NOBODY EVER orders from this location!!!

I ordered an arrangement for valentines day. The website said they could no longer deliver for the 14^th but that I could pick my order up. I placed my order, got my conformation… All was good. Three hours before I was supposed to pick up the next day I got a phone call saying sorry but they were not going to able to fill my order… what!!! ITS VALENTINES DAY! How can you NOT fill peoples orders??? They tried to make it up by offering me $ 10 off my next purchase blah blah blah. NO. I was pissed. I needed my order that day. So unprofessional. That was my first and last experience with them. Thanks for killing my valentines gift!

Ordered online over the weekend for pick up at 10 AM Monday. I was running late, so called them to let them know. They said they were running behind too, so that was fine. I told them I would be in within two hours to pick up my order. I arrived, and was told they had delivered my order mistakenly to someone else… So then why didn’t they just make another of what I ordered and have it waiting for me? Instead, I had to wait 20 minutes while they made my order. They DID redeem themselves somewhat by giving me a complimentary order of chocolate covered apples, which are really good! They additionally forgot to add the card I had requested. So I had to CALL the recipient to make sure they got my gift. Can you cay «Awkward»? Next time I will just make my own chocolate covered fruit.