Firestone Complete Auto Care

Purchased tires online for my Chevy Silverado and sent to Firestone for the install. There were a variety of issues that came up with this install (company sent the wrong tires), so it was delayed a few days. Brought my truck back in at the appointed time and due to a few other extenuating circumstances, my vehicle was not ready at the time promised. Rebecca personally took care of this issue and made sure that I was a satisfied customer. What I experienced today was world class customer service which will ensure a return customer. Rebecca is an employee who recognizes and resolves a customer problem on the spot, which is rare in today’s business climate. Thank you Rebecca for outstanding customer service!

Came in for some new tires, brakes, alignment and a few other things and Maria the manager was more than helpful, didn’t try hustling for extra sales, and got straight to the point. Highly recommend this Firestone!

WARNING! They talked me into a four wheel alignment with my oil change. When I went back to pick up my car, they said the weren’t able to do the alignment without more fees. I told them no thank you, I would just stick with the oil change if they can’t honor the original price. After that they tried to charge me for part of the alignment. She said «we looked at it, so we have to charge you labor for looking». I told her I didn’t approve that, they could either do the alignment and I’ll pay what we agreed or they can take it off all together. She then insisted they have to charge for inspecting the alignment. I refused to pay and made it clear I intended to make a scene if she didn’t back down. She eventually got the picture and tried to make it sound like she was doing me a favor and she’d «take care of it». I eventually paid for the oil change and took away a small reminder of why I’ve always stuck to oil change only shops. This place is clearly in the business of drawing you in, then trying to take you for a ride once your car is on their rack. I would highly recommend steering clear. Especially if you’re the type of person that has a hard time saying no or standing up for yourself.

I’ve been coming to Firestone in the Central Valley for a year. Made a trip to Bakersfield and I ruined a tire. They went above and beyond to get me back on the road in only 90 minutes! Every Firestone treats their customers with respect and a sense of urgency. Thank you!

Needed a flat repair. The Firestone team was pleaseant and consistent in good service. Thanks!

–The most I’ve ever paid for an oil change.
— They told me over the phone they could do my oil change then didn’t have the equipment to do it so I had to come back.
— Misquoted how long the change would take by about 20 minutes.
Nothing good to say about this experience.

Can I give less than one star?! Don’t go to this firestone! If you have to go to firestone it is WAY worth the trip to the one off stine/​white lane area. I got an oil change here and they didn’t put the oil cap back on. They did clean my engine off from all the oil that sprayed everywhere from that but broke my dipstick in the process. Then they gave me a Discount on a new dipstick. Then I pulled up and asked them to put air into my tires and they didn’t put the cap back on! Not ever trusting them again! Even with the simple stuff! Grrr

Under different management. I have been going here for years and always very happy. New management is polite but their time management is terrible. Had a 10am appointment and even brought it in an hour early. Didn’t get my car back until the following night. They had it for two whole work days and I needed an alternator and belt. Could have been 5 stars like the old management but I really got sick of the lame excuses. I do believe they would have continued to ignore my car if we hadn’t kept on them.