GoWireless Verizon Premium Retailer

I went to this location to upgrade my phone and was helped by a man named Christian. He was brilliant he knew how to work the iPhone and transfer my things. The problem first started when the transfer was taking a long time and I had to come back the next day no big deal. So I come in the next day and the guy who helped me was not working so I asked if someone else could help me and not a single person knew how to transfer a iPhone and be able to keep my applications!!! Plus was told that only the person that originally helped me could continue the transfer. I don’t understand how that’s possible so I keep going back every day trying to resolve this until almost a week later the manager Angeline calls threatening me to get into the store now to finish my phone or it will be wiped clean!?! She continued to cut me off and be extremely rude saying that they have gone above and beyond and I should be thankful. I’m sorry but this should never take more than a day and the lack of training showed. Never go to this location unless you get Christian to help you or you will be in for a huge disaster. The management doesn’t know how to treat their customers with respect and should be accountable for the employees lack of knowledge. Sad to see the manager think she can talk to people the way she did to me. She even told me she didn’t know how to transfer my phone either?! I could only respond to her with laughter asking how she even is a manager and her response is she doesn’t need to know these things she’s the manager. Wow good for you you’ve made it in life you get to wear a different color shirt and try to belittle people over the phone. Plus she was going to write up Christian for not transferring the phone fast enough when he only works part time and since she couldn’t do her job blame it on someone else. Sad Verizon is represented by a complete idiot!!!

Just got a brand new phone for just the taxes! And a free LG tablet! Go see Fernando for an awesome deal!

This is my second time into this store with help with a prepaid account. Both times I needed to buy a new phone. This time my touch screen wasn’t working, but I could receive phone calls with my blue tooth. I asked if the touch screen can be turned back on. She read from the computer, that no it could not be turned back on because it was broken. Then stated she could try a restore, to see if that would fix the problem. O.K. what could it hurt. The restore took about 2 minutes, really quick. Oh but the phone can’t be set up if the touch screen is not working. Now I can’t even receive calls with the phone. But I can buy a new one for 150 — 200. I wish I would have been told this before the restore. That is all

While visiting recently, Kentdria (CSR) greeted me promptly & courteously. l was pleased as she proceeded to diagnose my Apple phone. She displayed an acute awareness of my needs! She has restored my faith in just what defines «5 STAR» service! I feel as now that l can resolve many of my own issues in the future. l believe that Kentdria is a direct reflection of mgr. «Natali Sanchez» own abilities & commitment to maintain” VERIZONWIRELESS” high standards of EXCELLENCE! «DREAM BIG, WORK HARD, STAY FOCUSED & SURROUND YOURSELF WITH GOOD PEOPLE», quote from recent anon. facebook posting.