Kern Schools Federal Credit Union

Kern Schools Federal Credit Union on Panama Lane
While I never write reviews I had to stop and say this branch has consistently since it opened many years ago gone above and beyond — How many Branch Managers would personally take care of customers — THE LAST 3 have done this time and time again, NOT when it is just a busy time (and they can get busy) but often when there are just a few people. Today the Branch Manager was working the front desk and assistend with a safety deposit box just to help speed up service, there may have been 10 people in the bank. We do all our banking with them because they go well above and beyond to take care of us.

I have been pretty pleased to bank at Kern Schools for many years. As a business owner, the merchant lines are always the quickest and the tellers are very friendly. They’ve always been willing to go the extra mile to make sure I have all the services and info I need.

This credit union is so amazing! I decided to refinance my car, I was able to do this by phone, they took all the information and said they would call back in a few hours, with in a hour they had approved me and said since I was already a member they could give me a excellent interest rate, which I accept w/​o any hesitation, they stated that the papers could be sent to the bank closest to me, I was able to go in and was seen with in 5mins. again everything was explained to my satisfaction so that I was in and out with in 20m. I will definitely recommend this credit union too friends, and co-​workers.

The wait is terrible! Time is gold! If you have all the time to waste, go to this bank! Not any person is following up for you. Totally wasted an hour! Smh!

I am in the transition of changing banks due and decided to go with Kern Schools. I came here on a Saturday which I didn’t know they were open, just happened to be passing by. I was looking to open an account but that day they were extremely busy both for the tellers and opening new accounts, which tells me that this place has to be pretty good.
I returned during the week after work and within about 10 minutes was sitting down with an Account Specialist to help me open both a Savings and Checking account. The Account Specialist was very friendly and provided clear information about the benefits of having an account with Kern Schools. She also provided information on how to ensure no checking fees would be incurred and that is by signing up for direct deposit, signing up for E-​Bill for statements and that I would use my debit card at least 10 times per month.
The whole process took a little over an hour and it is only because there was an issue with their system of creating the account. A quick call to their Help Desk and the issue was resolved within minutes and the processed continued. Also at the time they had local representative marketing their app on the Google Store/​Apple Store for online banking, etc. And when you take the 10 minute training on how to sign up, deposit a check using their app and signing up for Bill Pay they deposit $ 10.00 into your checking account. Now that is free money there!
The overall experience of opening the accounts was better than I initially thought and they provided the Visa Debit card before I left home which surprised me because with my current bank, it took weeks to receive it and a new card when one would expire. So far I am happy with Kern Schools but will update my review if that changes over time whether for the good or the bad.

First time checking into this place as my husband wanted to open an account here and I’m not too pleased.
Rick in member services in teller #1 was not in a good mood. No smile…
Usually when you are a customer somewhere you want friendly and welcoming service, right?
Well if that’s what you want then you better turn around and walk somewhere else.
I tried to crack a joke to break the ice… But nothing… *crickets chirping in the background*
I hope we are not just a number here and we are treated w friendly faces… I’m hoping Rick was just having a bad day and not his normal attitude… We shall see.

It seems like they can’t staff correctly, they know when the regular pay days are and when everyone has to come to deposit their check so why don’t they put enough tellers on shift during those times? Been in line for 30mins and only half way, I’d come after work if they didnt close so early; people are using their whole lunch shift because of the wait times. That’s all the negatives, other than that I wouldn’t bank anywhere else in Bakersfield.

I like this branch. It is always busy but the lines move fast. Their drive-​thru is also set up conveniently, wrapping around the back side so traffic flows quickly.

This is the closest branch to my house so the one i frequent the most. Customer service has always been exceptional. There is a drive thru, but I’ve never used it (I don’t like drive thrus)… There are two atms in front, so if you just wanna get cash its usually pretty simple and easy.

Got a drivethru.