Mor Furniture for Less

Me and fiancée came in looking for a sofa and love seat and had an excellent experience. We had not intended on buying when we initially came in but when we found a set we really loved the associate Mike Paine was extremely helpful and professional. Mike walked us though every step of what was being charged/​discounted even though we came in close to closing which we greatly appreciated! Would absolutely recommend.

From start to finish Juan my sales guy was amazing I went in on Monday he wasn’t pushy and I left looking else wear to compare to other stores not finding anything better I called and he stated they were having a VIP sale so the couch was even cheaper 20% off of what I was going to pay. He was great and every time I called they transferred me to the same guy everytime so he knew my concerns and needs and I love the couch. Delivery was smooth too other then not almost fitting but that wasn’t their fault love it and am glad I went with mor in Bakersfield.

Trying to build credit up… but couldn’t here FALSE advertisement! Tried charging me about 3xs more of the actual price it said on the tag! Don’t recommend them will go else where.

My partner & I visited this store because we are in the market for a bed. I fully understand they are remodeling, but the parking is almost impossible to find, the store is EXTREMELY dumpy w merchandise which is at least 10 years old. Let’s not forget they spoke to my BF, not ME. IT’S THE MOST SEXIST store I have EVER BEEN IN.
SERIOUSLY! Pls get with the program!
ATROCIOUS IN ALL ASPECTS!

One star just because Unilocal wouldnt let me do a post with no starsThe store was a mess. I guess thats excusable as the are doing a remodel. However they are advertising open for remodel. I walked through the whole store and back through there bed section a second time and was totally ignored by there sales associates. I walked out of the store without speaking to one person. I guess they where to busy to accept cash

Horrible service. After moving my daughter into her new apartment, we decided to buy her a complete new living room and bedroom set. We went into Mor, cash in hand in our «moving day» clothes. We walked around Mor and found several nice sets we were ready to purchase. In 30 minutes time, not ONCE were we approached by a sales person, asked if we needed help, NO ONE paid the least bit of attention to us. We had a couple on their phones, a couple chatting in the back and even though we passed right by them pointing out sets, never once were we even acknowledged. Don’t need that kind of terrible service. We went to Ashley and purchased over 3000 $ of furniture the same day. Never again will we go there.

I initially wanted to give them 4 stars, however, I had a horrible experience in getting my refund. Allow me to get to the point…
SHOPPING: It was no 5 star experience. The sales associate did not approach me calmly and slowly, but rather, «Hey how are you? Welcome to MOR. If you need help I’m here» type of experience. I had no problem with purchasing my items. I even received a discount, however, the sales transaction was rather quick which made me feel more like a task rather than a valued customer
DELIVERY: To be honest, due to other reviews by previous customers, I couldn’t sleep well until they delivered my items. To my surprise, not only did they delivered my furniture on time, but with no problems and rather quickly. Overall, they were suppose to be here between 3 – 7, they got here at 3:30 (because they got lost) and it took them less than 20 minutes to bring my furniture and assemble everything on the 2^nd floor.
REFUND: I originally purchased 2 love seats but then after careful consideration, wanted to remove one of them and switch the other with a different model. After delivery, I called them back to inquire when I should expect my refund on that ONE love seat. I wasn’t rude, I just wanted a specific time frame and idea on what was going on. I called twice and both times they hung up on me. The third time, I received a little bit of help, but when I asked the gentleman behind the phone for his name so I know who I spoke to, he initially spoke so low and ambiguously that I was unable to determine his name. Eventually he hung up on me also.
RECOMMENDATION: If I could go back, I wouldn’t have shopped here. I found way better quality furniture a week after shopping around. I do admit I was in a hurry to purchase furniture so I jumped at the chance to shop here. There were way better deals at costco and pottery barn (but they don’t deliver).
I plan on updating my review based on my experience on the refund. I have a few more days before I can say anything. Hopefully, there won’t be problems because my experience has generally been well until I inquired about my refund.
UPDATE: 8÷9÷15: Shortly after writing this review, it took less than 5 days to receive my full refund. However, I still have to give it 3 stars tops due to the poor interaction I received with some of the associates. On the bright side, the questionable experience I received is not particular to the Bakersfield branch. I also took it upon myself to visit the Visalia and Fresno branch shortly afterwards in which I received the same «level» of customer service.
Overall and once again, if you’re not in a rush, shop around…
PROS: Delivery and assembly, wide variety of choices.
CONS: Poor customer service. Pricey. (I regret purchasing the bonded leather couch at $ 370. I just found an even better couch today at BigLots for $ 350. Real leather.)

Just bought my new desk here and let me say the customer service was great !!! Melissa lopez helped me and my husband pick out a desk for my new house she showed us a variety of desk. I was very please with her she didn’t pressure us into buying anything. Very helpful thank you Melissa

New house so we needed some new furniture since the ones we’ve had are worn out literally. Met Melissa in May as we had to put an escrow hold on the furniture for financing to hold the Memorial Day sale prices. Melissa answered all questions but didn’t hover like a fly. She didn’t force us with any product and she made sure we felt like we mattered. Upon returning to finance the purchase Melissa continued the excellent service and without asking checked if their current sales were lower than we had on the hold which there was one item.
If we need more furniture we will look for Melissa again and also refer anyone to her too. There are few excellent sales reps and Melissa is one of them, the other works at Bestbuy.

My husband and I went to look for couches and we were well taken care of. They didn’t hassle us at all which I loved. I don’t like to be bugged by sales people. We found what we wanted and were approved for financing. It was an easy transaction and our couches were delivered the next day.

Horrible customer service and staff is rude and not helpful. I delivered my down payment and still awaiting furniture that has yet to be delivered. Get on top of verifications if you want more customers.

I went into the store to get a mattress and joe my salesmen help me get what u needed in less then 20 mins… Greats store friendly staff will be back to get more. Just waiting on my furniture to be delivered…

Our salesman, Mike, was outstanding! He took the time to explain every aspect of the merchandise along with its benefits and features. He was knowledgable, patient, and committed to finding the product that worked best for our individual needs. We will definitely return to Mor Furniture for our next furniture purchase.
We just had our Tempur-​Pedic mattress delivered and the delivery service was excellent. We had it delivered 2 days after purchase. The delivery got here right when they said it would and it was installed quickly. We’re satisfied with both our purchase and delivery.

I wish I could give this place a negative score. For starters my first trip into Mor, the salesman I had spoke down to me and was condescending. He wouldn’t stop talking over me. The second trip I took here I had a different salesman who was arguing with me over the prices, in the meantime his voice steadily was getting louder. The price on the item was clearly marked but he told me it was $ 100 more expensive and that I would not get the lesser, clearly labeled price. I typically do not write negative reviews on Unilocal,but dear lord, do not waste your money here. These guys are sharks.

Please READ: this store is extremely HOMOPHOBIC!!! They profile each person as they enter the store. I have been in on two occasions with my partner and both times to purchase over $ 3000 in furniture, sadly we had to ask for help after more than an hour in the store passing male sales associate after another who refused to acknowledge us, though they were not with customers. It’s now been 6 weeks and still no furniture has arrived. I am canceling my order and filing a discrimination case. They should be ashamed and to prove I am not paranoid I taped it on my phone. It’s obvious they go out of their way to avoid us. What a disheartening experience :(

After visiting multiple furniture stores in Bakersfield, my fiancé and I ended up buying our bedroom set and mattress from here. We were helped by Okang Glapion. He was very helpful and honest and helped us pick the best quality for our money. He stayed within our budget. Will definitely go back to buy dining and living room sets for our apartment.

I’m sooooooooo upset my husband and I bought our sofas, dinning table and end tables from mor’s we bought them in May and by June our end and coffee tables were cracking from the legs I called Bc we got a «protection plan» and bam they told us they can’t cover it… never again…

Went to Mor because I recently relocated from Seattle WA to here. Ya I know. Found them because I saw about 300 of their commercials on tv the first weekend that I arrived in this city.
Anyway, I have to pretty much start over new. Left lots of things behind.
I was looking for a couch, dresser, tv stand and dining table.
While mor definitely has an overwhelmingly huge selection of this that and the other it seems very low in quality. The employees reminded me of what it was like to purchase a car. Very, very pushy and really wanting to make a buck. I understand that… but when I say that I’m just trying to look at the selection and not looking to make a purchase until I shop around– then leave me alone! Let me look in peace.
One thing I couldn’t get over was that it was 108 degrees yesterday in Bakersfield. Middle of the summer heat and this place was ridiculously hot. Sweat shop hot. They must not run the a/​c. If I’m going to be purchasing anything I don’t want to sweat my butt off while wandering all over your store.
Looking at the rest of these reviews. I am sure glad I continued to keep looking elsewhere.

This our second experience with Mor Furniture. Our first purchase was a living room set. It was exactly what we were looking for, great quality and our salesperson was patient while we browsed the store. We have had our set for a year now and it’s still in perfect condition.
Today we were looking to replace our mattress. Juan helped us and was very knowledgable about the tempurpedic mattresses. He answered all of our questions and helped us to find the perfect one. The process was quick and easy. They have very good financing options in comparison to other businesses we have looked for mattresses at. We can expect delivery in a few days. No complaints here.

After 2 trips to the showroom, I ordered a queen bed. After 25 days, 7 phone calls and endless run around, I still do not have the bed. Worst experience I have ever had buying any furniture. I will not be returning for anything, ever.
They have rude managers and customer service representatives.