Neira’s Collision Center

People were nice and patient. Car was completed within an appropriate amount of time. Work looked amazing and I appreciated the detail of the entire car which I didn’t expect for a dent in my bumper.

I have used Neira’s (Gasoline Alley location) twice for two different Mercedes vehicles, and both times I have been completely satisfied. I would, without hesitation, use them again, and recommend them to others.
The workmanship is excellent — there is no way to tell that damage had been sustained to my vehicles. The paint, the finish, alignment were all very well executed… and I am very particular about my cars. Usually it is very hard to exactly color match, especially with satin shimmer paint types, but they did it. My detailer could not even tell where the work had been done on my car.
Both times my car was in due to damages caused by another driver; Blanca kept me up to date and took care of everything with the insurance companies. I made one phone call to start the claim — that’s it. I would also get periodic calls from Blanca with updates on the work progress, which are always appreciated. George prepared the quote, which the insurance company adjuster accepted it without question.
My vehicle was ready when promised, was presented to me recently washed, and nothing in my car had been disturbed. Very friendly. I am a happy customer!

Great customer service and overall experience! I had over $ 8000 of damage to my car, and it looks like nothing happened to it. My car was there for almost a month because of extensive damage, and they made sure to call along the way and keep me up to date on its status. I couldn’t be happier with the outcome.

We went to Neira’s for extensive auto repair after an accident in 2012, and they did a wonderful job. They were so friendly and accommodating to us, and completed high quality work in a timely manner. We recently had to have our shield replaced on the same car, and even though I don’t think it was completely covered by our warranty, they quickly replaced it without charging us! By the way, this required obtaining the part from the Toyota dealership, and they still got it done in less than one full day. On top of that, because we live close to the location we used, Sam offered to give me a ride home AND to drop the car off to us when it was finished! When I asked what we could do to thank them (including writing a review), Sam simply said, «Nothing, we just really appreciate your business.» We couldn’t believe it — it’s so rare to have a business selflessly go so far above and beyond for its customers. Needless to say, we’ll be using Neira’s for ALL our future auto repairs, warranty or not!

Just read Frank H.‘s post from 2013 and wish I had read this first! I think Neira’s WAS a good repair shop but they are dropping the ball lately. Maybe too much secured work from Geico? Who knows, who cares?
The repair was completed and looks good, HOWEVER they also dragged out the timeline and had very bad communication/​updates. They didn’t even start the repair until almost a week after having my vehicle!!!
The real kicker is they damaged the already chipped windshield and ruined the driver side custom tint. (The repair work was isolated to passenger side). AND YOU GUESSED IT, they did not take responsibility for their ineptitude. They had the nerve to question us that the damage was already there! Nice customer service, huh?
Hey, Neira’s how about a walk-​thru before accepting the vehicle that way you don’t have to call your customer’s LIARS when YOU damage their vehicle.
Bottom line: «Caveat emptor» — Let the buyer beware…

Neira’s repaired my car recently. My experience is as follows: The good– Neira’s people are very nice, and they will try to be very helpful. The quality of the repair
is outstanding, and it was accomplished pretty quick. When the shop neglected to replace one of my undamaged interior parts, Neira’s sent a couple of guys to my place and they installed the parts in my garage.
Now the bad– The car was given back to me unfinished, and I did not even know that they had left off my interior trim piece mentioned above. They neglected to order a trim piece for my air diffuser under my back bumper. The FACTS that they left these pieces off are the elements that prove my car was unfinished. This is not opinion.
Also, and probably a lesser issue, the car was not ready on Thursday, they gave it back to me on Friday evening unfinished. They should not tell customers things will be ready when they won’t. I did not believe it when they told me the car would be ready Thursday.
And this is my Opinion: Neira’s collision center is a Geico approved place. So Neira’s
is loyal to Gieco first and foremost, the car owners are certainly a distant second. I base this on statements made to me by Neira’s people that alluded to getting my rental car back on Friday night as a Bullshit excuse on why my unfinished car was returned to me. From my standpoint, I could care less about Geico’s expenses involving my rental car, as it is paid for every time I make a payment to Geico. My cars are more than transportation to me, and I do not accept anyone’s reasoning as to why my car was given back unfinished. Hell, they could have kept my car till finished, and I would still have turned in the rental car to save their precious Geico some money.
Bottom Line– Did they do good work? Hell Yes They Did! Would I go Back? Hell No,
My needs must be job one with people servicing my vehicles, not my Insurance Company’s needs. Some may say why am I complaining as Geico is paying the bill.
Bullshit– my car was not released to me until I paid my deductible in full. So there is no doubt Neira’s saw my money before they got the money from the insurance company.

My car was towed to their shop after I got into an accident. Although I did not get my car serviced there (it is being totaled since the damages exceed the worth of the car), they kept my car at their facility until it was transported back home at not cost. They are very helpful and answered all my questions. They quote they gave me was detailed to the actual damages; they DID NOT try to sneak unnecessary repairs to make extra money. It is always difficult to find a reputable auto body shop/​collision center and my experience with this business has been nothing but positive.
A trust-​worthy business establishment. Blanca was great and very knowledgeable. Kudos to Neira’s and their team.

Awesome! Staff was courteous and very professional. Had an 8:30am appt and they had me out of there and in my rental by 8:45am. Took it in on Wednesday and it was done Thursday evening. Outstanding work. Looked brand new. Blanca and Kate were friendly and sweet. Highly recommend their business. Idk if you Geico is their only customers but they sure picked a winner in Neiras!

This is the 2^rd repair I have had done at Neira’s Collision Center. My wife’s Range Rover Sport recently got bumped into and banged up the front end a bit. It was hit just right where there was damage to the front drivers fender, bumper, hood, and headlight. I took it in and got an estimate that was very fair for their quality of work. It was nice because they did all the dealing with my insurance company, all I did was file the claim.
They were fast, and the work done of the Rover was exceptional. The color match is 100% dead on. The fender and hood alignment was perfect. All in all they did an outstanding job. Their staff is very friendly and they keep you up to date by phone on the status of your repair.
I would definitely recommend Neira’s. I have been really happy with their quality of work and attention to detail. Thumbs up from me!