Social Security Administration

Seriously, I understand that there needs to be some type of structure in this building given the sensitivity of peoples information and such but to Mr. Rent A Cop security officer, please get off the high horse you think you’re on. Don’t be so serious. LoL.
Otherwise, line wasn’t too bad around 1pm today, Tuesday. Got in and out within an hour. Name change complete. :)

Well I’m here again on a different issue. The security guard asked me why was I here… that’s none of his business!!! Freakin rent a cop. Then he asks if I have a gun, mace or pepper spray which of course I don’t. Now I kid u not at least 100 other people have come in behind me and not a single person was asked if they had pepper spray etc etc. maybe if I didn’t bathe today I would have better service

Say what you wish about Social Security. You know the wait wiil be long. I called with a question, I had an answer in seconds. I look forward to my next visit to this office. It will change this for the better in my family.

I understand this particular office doesn’t make the rules of social security. I get that. The way they administer them is ridiculous though and I’m just blown away at my ongoing crappy experience here. Customer service is a complete and earned 0. I’m not even done dealing with them and I’m already rearing, red-​faced, and ready to write a review.
I went in yesterday needing a SS card for my three year old son. I need to officially add him onto my insurance (he’s on temporarily for X amount of days until I can get his SS#) and these 3 days are my only days off till Christmas. I’m a teacher. We’re overworked/​underpaid/​get no vacation time blah blah blah. I can’t exactly get a sub so I can wait at social security all day. Its just not a thing.
Anyways, I go in with my little folder of arranged files (I told you I’m a teacher) ready to get in and get out of this place as quickly as I could. After standing in a line (outside) for 30 minutes, I finally made it to a counter and handed my files over. The woman rudely informs me «this isn’t enough.» Ok… I guess I didn’t study the social security manual up to her standards before arriving. I ask what else is needed for a THREE year old, and she takes a highlighter, highlights a stupid little fine print section on one of the forms, and says «if you read the forms it says right here.» Oh! Thanks, mam. I’m just so brainless and didn’t read, but luckily she pointed it out to me with her fancy highlighter. Mind you, these forms are geared for adults. The options for forms of identity range from California ID, military ID, insurance card WITH date of birth (my insurance card doesn’t even freaking have my DOB), and everything else that a three year old child does not possess. I am confused at this point about how it’s not being understood that this is for a child. I am his mother, birth certificate in hand with my name in black ink on it, my ID in my wallet… and that’s not enough. Again, again… I get it. This office doesn’t make the rules. But I’m completely speechless and agitated wondering how the hell I can prove identity for a three year old. Take him to the DMV to get him a provisional license? Have him join the military so he can have a VAAAALID form of identification? I have an insurance card for him, but the woman said «that doesn’t have his birthday on it so it isn’t valid.» Shame on my insurance company for putting his full name, policy number, group number, and reference number, but not his birthday. How dare they! Don’t they know that social security needs a BIRTHDATE printed on there?! It’s not like there’s another document to prove the day he was born, where he was born, his birth parents, and even the doctor who delivered him… OH WAIT.
So now, here I am. Waiting for a 30 $ piece of «certified» paper *with* a letterhead from his pediatricians office (that not even they knew what was being asked of them and were extremely confused about why it had to be so serious) to prove this 3 year old’s identity on my only days off with my son. The likelihood of me being able to spend any time this break free of stress and agitation is slim, thanks to social security and their lunacy. I can’t wait to go back! Sooooo looking forward to it.

Busy as hell.
This office is in a decent area although industrial.
You go in, grab a number and wait until you get called.
Our agent was super nice.
Bring a book or magazine, you never know how long you will be there.
TIP — avoid coming on the 1^st days of the month for faster service.
Apparently there is another SSA office downtown but that this one on Office Park is a more pleasant one to wait at. (so I was told)

Been stuck coming here three times now. They get the job done every time. just like every place else, you wait. nothing good or bad about this place.