Southwest Family Dentistry

This is my second visit with Dr. Ching. I am a Santa Monica native (had many visits with Southern California Dental practices). I will tell you my experience with Dr. Ching has been exemplary! Not only as an individual awarded dentist but as an office as a whole. I am completely satisfied with there practice and confident with my family of 4 remaining at this office for care. Thanks

Took my son, who is 3 and non verbal borderline autistic, to the dentist for the first time today. My husband and I were super nervous, we have heard lots of stories of bad experiences with children and the dentists, but Southwest Family Dentistry was amazing. They were kind and patient, while being friendly and so sweet to my child. My son had such a good time there, between the video games, toys, and balloon– he didn’t want to leave. And best of all NO CAVITIES! It was such a great experience, I recommend this place to everyone.

Excellent service, excellent staff, affordable, very comfortable waiting area, also a room for kids and the location is in a very nice area.

I started my Orthodontic treatment September of 2014 and I’m happy to say that my teeth have improved dramatically. Needless to say, I still have several months to go the entire process has actually been neat to watch.
I was a bit hesitant to start the treatment and Dr. Lui, the Orthodontist, did a great job putting me at ease and explaining the process. Although, the up keep of having to clean your teeth after eating anything is extremely tedious, I can honestly say that each month I’m eager to show up to my next visit with the Dentist.
Southwest Family Dentistry provides me with a pleasurable experience every time I go. The Dentists are great and their Dental Assistants are always sweet, smiling, and answer any questions I may have. I would very much recommend this dental office to everyone.

So I really hate going to the dentist. REALLY hate going to the dentist. I found this place on Unilocal one late Friday night when I was in so much pain, in need of a crown and root canal. Luckily they are open on Saturdays and were able to see me the very next morning. The entire staff was friendly, smiling and professional. They all seemed to genuinely enjoy their jobs. The wait wasn’t long, and the doctor explained EXACTLY what he was going to do. This was Dr. Ching. I expressed my dislike of pain and they gave me options.. All of which costs more money if your insurance doesn’t cover it but at least you have the option. I took the happy gas. By the time they started drilling in my mouth, I couldn’t have cared less what they where doing in there. They asked me often if had any discomfort and seemed to care that I was doing ok. I came back about a week later for them to complete the crown, which at the time of this review is working out well. This was done by Dr. «T» and an assistant (sorry I forgot her name, but she was great also).
I summation, if you are going to the dentist for anything other than a regular cleaning, its going to cost you. We all know that. These folk gave great, pain free service with a smile, and for that reason, Ill be back.

This place is a complete waste of time/​rip off especially if you are a patient without dental insurance, as I am. My daughter, 4, had her teeth cleaned at the office recently, and without having X-​rays, it was $ 187 dollars. (This was not her first visit either) And of course, she had a cavity, which I completely understand comes with the territory of parenthood. But when they gave me a estimate of $ 633 dollars, I about fell over!!! They wanted to give her oral sedation, and all kinds of other sedatives. Once I left the office, I called for a second opinion, I got her an appointment at another office, and they ask I request a copy of her record. So I called, and they told me it would be $ 25 charge! Ummm, I think not. We had the cavity filled, the new doctor didn’t have to use an sedation or even numbing medicine, the cavity took less than 10 minutes to fill, and cost $ 159 dollars.

I have been a patient of Dr. Ching’s for several years and couldn’t be happier with the level of professionalism.
The sterilization procedures for this office are MUCH better than anything else at any other office I have been to, the office administrator has a background in the medical field and has put in place procedures to prevent cross contamination.
I started my Invisalign treatment there several months ago and while braces are never enjoyable the staff has been more than professional making themselves available for any little questions I have and the doctor has been fantastic.
Would recommend to all of my friends and family!

Your negotiated contract rate for IV sedation with United Concordia is $ 57 per 15 minutes. When my son needed IV sedation, you were unhappy with your negotiated contract rate and said we had to either: a) wait until you finished renegotiating your rate to $ 111 per 15 minutes with the insurance to get my son’s dental treatment performed, or b) pay $ 220 per 15 minutes and get my son’s treatment performed immediately and then wait for the negotiations to get hashed out and then wait for a reimbursement. My son shouldn’t have to wait and I shouldn’t get robbed or provide you with an interest-​free loan until you renegotiate your already negotiated negotiated contract fees. This has been on-​going since October of 2012! How long does it take for you to get your sh*t together?! My family and I are not waiting around to find out and I recommend anyone else out there not fall prey to their devious business practices. It’d be one thing to do this to me, an adult, but to drag my 3-​year-​old son through your b*llsh*t … I think I’ll send some letters to the Dental Board of California, Better Business Bureau, and definitely ensure United Concordia is fully aware of your b*llsh*t antics!

If you like to go to the dentist and get in-​and-​out fast this is your place. It’s almost like an assembly line of dentistry. I’ve never had to wait more than 10 minutes after a scheduled appointment to get in «the chair». You spend most of the time with your hygienist. I’ve never had the same one twice. They have a huge team of them (some I think they contract out). The hygienist does your x-​rays, measures your teeth and does the cleaning. Afterwards the dentist comes in and looks through your mouth for a few minutes and tells you what’s up. I’m lucky in that I have been blessed with good teeth and gums and haven’t needed a filling since I was 8 years old, so needless to say, going to the dentist has usually been painless.
I also had my wisdom teeth pulled here about five years ago. That process was also easy. I had my appointment (which was on a Saturday), they pulled those suckers out and I was on my way almost immediately.
The service here has always been friendly too. Really no complaints. You can also sign up for email and text message alerts for appointments that you have with them, which is more convenient then a phone call I think.