Terminix

This place is poorly ran. I have been a customer here since 2008. I generally have no problems with the spraying service, but nothing but trouble with my annual termite inspection.
Spraying —
I generally take Saturday appts. Today I had an appt for 1−3pm. Just after 2 pm my husband just happened to look at out acct online and found that they changed our service to Tuesday w/​o notice. I called the main number and the woman that answered started laughing hysterically. Literally! She said this has been happening a lot. She couldn’t say who changed the appt (or wouldn’t say). I kept the voicemail sent Thursday confirming today’s appt. Now my appt is two weeks out.
Termite Inspection —
Apparently only one guy does this, Harry Paredes. He likes to change your appt time himself. We dealt with him directly to schedule a day and time. We did it via email as proof of what we agreed upon. Despite this he comes when he wants (when he knows you are at work). When you call him on it he calls you a liar and then says you were mistaken on the agreed upon day and time. Nice try, but emails don’t lie. Every year I specifically request they not send Harry b/​c I won’t allow him in my home. They try to send him anyways until I call to complain and the manager agrees to come instead!
I strongly discourage anyone from signing up with this company. I will be seeking out the services of another company!

I have received the services of pest control, as well as responding to my requests when I see pests in-​between scheduled services. Very impressed with the technician. She is thorough and efficient every time.

We signed up to get our house tented for termites. A man came out and we signed a financing agreement. I did not receive a bill so I called Terminex several times until I got a hold of the man who signed us up. After missing an appointment to resign the contract he came late for the next appointment. He assured us that everything was fine. After several more months I still did not receive a bill. The financing company had no record of me and Terminex said I had no balance due. I kept calling and finally I found out the our contract was denied because they did not like our signature. I requested a new contract to sign. I called three times to get the new contract but still have not received it. I just got off the phone with Terminex and the woman said that we were sent to collections. I am so angry with Terminex for the service I have received (or lack there of). In addition to this, I had a serious ant issue. I called multiple occasions to request somebody to come out to our house prepared to deal with an ant issue. Each time the technician would say they did not have the correct chemicals. So I would call and tell the Terminex person to please, please, please figure out a way to let the technician know that we need the correct chemicals but each time the technician was unprepared and left without helping. We had 5 technicians come out and still had the same issue. I asked one of the technicians to have a supervisor contact me and received no phone call. I moved from the property and would never, ever recommend Terminex to anybody. Actually, I am actively advising other to avoid Terminex at all costs and will soon file a complaint on BBB.

I recently signed up for pest control with Terminix and they were great. The lady in the call center was very polite and helpful and the guy who came to the house was very knowledgable. We have children and pets and he was very cautious and explained everything very well. I had contacted a couple of other local companies and, even though they were polite on the phone, I just didn’t get the warm-​fuzzy feeling, so I went with a bigger company.