U-Haul Moving & Storage at White Ln

I was very satisfied I made my reservations online and when I got there everything was ready I was in and out in 15 minutes definitely recommend them.

Beware and take a measuring tape with you. The rooms are not the size their showing in the sales room. I will be emailing a complaint to uhaul corporate.

I had Them install a 5 th wheel adapter and hitch in my new truck and couldnt be happier.
They treated me great and did a very nice job on a difficult install. I totally recommend them.
Dan

Very organized business and definitely will rent again.
This location makes renting something fast and easy. They are friendly and quick to get to you. Anything you might need for your move. they have it… from mattress covers to foam corners to protect pictures.

Came here to reserve and then rent a U-​Haul to move. The rep Jenn had mediocre customer service skills. Could use more training but then when you meet the manager you see the possibility of why the skills were lacking. The manager was not personable at all and had a grim look on her face at all times. Nothing negative really but a smile goes a long, long way!

U-​haul saved my life. After movers no-​showed, I was able to get a truck and moving help the same day. keep in mind when you call, you are talking to a call center and the store employees don’t have the same information, which can be frustrating. Thank you White Lane U-​haul and S&I Movers!

Location is good but service is terrible. People serving do best to help but I think they are always swamped by work loads. Also they work long hours which can be very tiring .
They have every thing you need. parking is big but seems small because of too many u haul trucks and trailers and other businesses in the complex .
If you ever get stuck ask for heather. She is very helpful

Used all the U-​Hauls in Balo overtime and this is the best one. Very friendly service. Chad is excellent. He added the trailer wiring at no labor charge while I waited and drove out with the trailer lights all working.

I had the best experience here at this location! We needed to get a hitch installed on our car and then we needed to reschedule the appointment. The Manager Heather, was fantastic. She bumped our appointment to the following morning, and started the install on time with great service. My husband wanted to go across the street to get a coffee, when the Manager sent one of her employees to get it for him — WOW! I was shocked at the great service we received. I would definitely recommend this location to anyone! This is by far the best U-​Haul in town.

It should really be zero stars.
We made reservations online maybe a week in advance and I believe my husband called the local office to double check that they would be open on a holiday (Labor Day). All green light, the plan can go smoothly.
We show up at 1030a to pick our truck up and lo and behold, there is a piece of paper taped to the door saying they were closed. We called Penske’s 1800 number to double check and they told us that according to their database, the Stor It office was supposed to be open. While one customer service rep tried calling all of their numbers, another customer service rep tried to find us another location. They gave us another place across town that he swore up and down that it was open and available and lo and behold, it didn’t even exist! This about 3 hours behind schedule now.
We called back and told them that despite our reservation (and confirmations) we could get a truck anywhere in town! We called every local truck renting place to personally confirm that they were open and finally got a truck from Uhaul at 530p (10.5 hours after the original supposed Penske pick up).
Their website PROMISES that there would be a truck ready. We called the office before the holiday to confirm and they did. Come day of, nothing!!!
We literally loaded the Uhaul truck around 7pm, left town around 9pm, arrived in San Diego around 1am, loaded up more furniture from our apt til 2am, left to the ultimate destination and unpacked all of the 17 foot long truck at 3am and went to bed at 5am.
This was not the plan. Not to mention spending about double for the truck and gas. Nope. Never again. Promises mean nothing to this company, apparently.