Macy’s

I never leave bad reviews but this one really did it for me. Not the best Macy’s to shop at. Their service is poor and management is terrible.

&€&#,!* I’ve waited here for 17 minutes while this girl ran back and forth continuing to shop (the one in the dress). Her and the cashier where gossiping about other workers so it took even longer. What made me loose my cool is that the girl in the dress ended up being another worker who was still on the clock. I know because I saw her clock out 2 minutes later. Not acceptable.

Plenty of options for shopping and quiet. I like to be able to shop without a billion people or being bombarded by sales associates. You can achieve that here.

I was in town (Baldwin Hills) for a Masquerade Party and needed a Blouse to go with my dress pants. I decided to go to the Baldwin Hills Mall/​Macy’s on Saturday 2:30pm, the Store was Trashed from the door throughout the clothing area on the 1^st Floor. I found several very cute Blouses that could match my pants so i walked around the store to find a register. Every register had a line of 6 – 7 people, so as i stood in line it gave me and other people the opportunity to review the surroundings which was absolutely appalling, floors filthy and not to mention the clothes were strewed across racks, floors and displays. I could not believe how such an upper echelon store could look like this; management should be embarrassed and replaced (provided a mandatory class on customer service and store display management). I waited in line and purchased 4 blouses to have choices to select from.
I returned to the store on Sunday morning to return 3 of 4 Blouses at 11:30am; the store opened at 11am and I probably saw less than 10 customers during this time. And what was even more bothersome was the store was still as dirty as the day before. I could not believe my eyes, the clothing department on the 1^st floor was a Treacherous Maze of Disorder. The clothes on the display were supposed to be folded but weren’t and in complete disarray, jeans and sales racks were very unorganized, some things on hangers and some not, and even the register had clothes behind the counter and hanging items on the side of the counter. I ventured into the shoe dept and it was clean and orderly, the perfume counters and purse dept. were clean and well organized but the Clothing dept was a Complete Disaster. The last time I saw a store similar to this dysfunctional was during Black-​Friday (XMAS) time.
I am a Shopping Addict and I have been in my fair share of Malls and Stores across the US and I have never seen a clothing store so Thrashed for no apparent reason at the end of the summer. What a dis-​service to the Community.

I usually love macys, but i hated this one, had barely any inventory

I finally was able to locate your store who sold Make up for women of color!!! I wasn’t too sure which products were right for me, so I had asked Iris who was extremely bubbly, warm and engaging. After giving all the details to what I was looking for, she immediately recommended the Lancome 12 hour wear Foundation and Powder! I wasn’t sure if it was going to look dazzling on me, so I asked her if she call bedazzle me with a face transformation and which she did, and oh my God!!! This foundation was amazing and set well with my skin and it covered all my acne scars. Iris was very warm, talkative, and easy going. She made my entire visit less invasive and stress free. She even recommend this particular brush to add my foundation with because it would give me that airbrushed look! Thankfully I already have one of my own, but I thanked her for that beauty tip because that brush made a huge difference. Iris was very patient with me and took care of my needs and made me feel welcomed! Thank you girl for that experience. I will definitely make the 45 minute drive from Northridge, to return to this Macy just to be charmed and bedazzled by Ms. Iris! Ladies she’s amazing at what she does! And she will not let you leave feeling like you made a bad purchase but yet a great one! Thank you Iris, and I hope you can teach me more beauty tips and secrets to looking my absolute best… God bless, and thank you Macy’s for processing such wonderful employee’s like her and the others at the Lancome counter!!! #ExtremelyHappy

I’ve been to this Macy’s over the years. It was originally Robinson’s May. They could use newer carpeting & neater customer service areas. This place is like wild animals during sales, beware, shop at your own risk. It would be helpful to have Macy’s representatives walking the floor every now and again for customers that have quick questions. Parking is right outside which is convenient. Don’t be surprised if some of the escalators aren’t working, I’ve been on many occasions when the escalators were out of service and myself and other consumers would have to pile in an old elevator to get to the next floor.

Is was alright, service is fine, prices are a little higher that I expected. 4 stars will do it. They have some cool discounts sometimes, that’s the only reason I go there.

Bought a watch a few weeks back and needed it to be resized. Jennifer in the watch area, was super helpful, nice and patient. Thank you!

Love this macys! Never had a problem they always have what I’m looking for and great customer service!!!

I love Macy’s for all my MAC products. And household products. Keep in mind there having the best after Christmas sale right now. Check out your local LA TIMES for coupons for Macy there in the Sunday paper ever week

I went to this Macy’s because it carries the Fashion Fair line. I received the best customer service from a young lady that matched my color in one try! I wanted to purchase a foundation. Perfect match! Them I received a makeover from a gentleman working at the Lancome counter. He hooked me up with a gorgeous blush, lip liner, lipstick, and concealer. I will definitely return to this Macy’s!

They always have what I’m looking for. This place could definitely use a face lift and a good carpet cleaning that is what bring this place down a bit. Service is fine, there are usually clothes on the floor and the displays are kind of mangled but that’s not their fault. People are a mess. I love the make up area the women are so friendly. The Mac counter has fun music. I enjoy the atmosphere here because I don’t want to be pushed into buying something I don’t want/​need. I feel comfortable and welcomed.

Downstairs in the watch department they are extremely rude, unfriendly and super unprofessional. I felt rushed and felt there was no customer service AT ALL. I will not be attending this location again

I bought 3 sets of rather inexpensive dishes at Macy’s in the BHC Mall and several of the items in the boxes were chipped or just plain ‘olé defective, after opening one box and discovering that some of the pieces needed to be replaced I called the housewares department and was told that I needed to return the entire box to get the items replaced, I did just that, I lugged a heavy box of cheap dishes back and got a replacement box, only to get home to find more defects. This time I went online and lodged my complaint and got a call from the housewares manager, Celia and that is why I am giving them 5 stars, she was exceptional. I returned only the defective pieces today and dealt with another caring, professional salesperson, Rene. They turned lemons into lemonade and I am grateful. I now have 3 sets of cheap dishes with no chips or defects until the next use, I am sure. but until then Celia earned her title as manager,

A bit understaffed. Well, mostly understaffed. And they hide all the good perfume. wth.
But, overall, good deals, yada yada…

I’ve been going to this Macy’s for years even when it was a Robinsons-​May. It was crappy then it was remodeled. It’s still crappy in terms of not being up to par with the other Macy’s in town. They don’t even have a Women’s active wear section which I find funny. Zumba and Yoga are taught in the large space next to the second floor entrance. I think that they are missing out on an opportunity. There are plenty of Men’s activewear.
The shoe department could use some work in terms of organization.

Went down this weekend and after looking around at several stores in the mall i found this Macy’s to have what i was looking for. Im not giving it that last star because i had a hard time finding the right size do to it being so disorganized. How ever i came out with three blouses for half the price i would have payed at another store. So thank you for getting three names of my Christmas list!

First thing this Macy’s is on Crenshaw not on Adams. I like the store since they remodeled it recently. I would have given 5 stars if they had not stop caring some of my favorite lines of clothes.

Took a quick look inside this Macys (which is part of Crenshaw Mall… or as the snobby folk in the area now call it Baldwin Hills Mall) because I needed a shirt for the weekend. Even though their Men’s section isn’t really big. I found a few shirts that I liked.
I found a button-​down shirt and took it to the register. The girl was trying to pronounce my last name and she guessed correctly that it was of French origin !
1 point for her!
Then she says she is sorry that they are out of the world cup but I tell her that my team was/​is Spain from the very beginning and she said that was her team too!
2 points for her!
Then she says that she likes the shirt I picked out and would look good w/​black jeans and dress shoes. and I told her that was exactly what I was going to wear.
3 points for her!
So since she was friendly and flirty. here is 3 winks for her.
;o) ;o) ;o)
Good customer service!