Branson Sash & Door

I have been doing business with Branson for over 30 years, My dad was a general contractor and had told me about them. I just recently had Branson do new windows in my own home and to my surprise what a difference, We live on a busy street and my wife had mentioned what a sound difference and the dust is much less. Hector there installer was a true craftsman and quit professional. I would refer Branson to all my friends for door and window upgrades.

Would give them 5 negative stars if possible.
Installed retrofit windows on our condo and they leaked as soon as it rained. Turns out they used the wrong caulking, but they adamantly denied it. Went out, bought the correct kind of caulking, applied it, and it hasn’t leaked 2 years later.
The sliding glass door that was installed had multiple scuff marks and gouges. Apparently, Branson Sash and Door thinks damage like that is normal for a brand new item. Their solution? Have a manufacturer’s rep come out to place a piece of plastic over the gouges and consider that acceptable.
Suzanne is just OK to deal with, but her husband is a self-​righteous douche; I wouldn’t piss on him if he were on fire. Straight up walks into my condo without knocking, ringing the bell, or introducing himself when he came out to inspect the aforementioned sliding glass door. When pressured about the damaged sliding glass door, he threatened to place a contractor’s lien as well as use all kinds of profane and obscene language in an attempt to not answer how the sliding glass door was damaged and walked away.
Already filed a complaint with the BBB, have warned ALL of my family and friends to not give Branson Sash and Door any business, and have asked them to tell THEIR family and friends (who are all local) not to give them any business as well.

Suzanne was very helpful with my hardware needs

When I first went into this place… I thought it would be great.
They talk to you from sitting on a chair in the back office. I ordered one window there and that one turned out OK.
Came back and ordered another window and they gave us the wrong size. They put the width as the height and the heigth as the width.
They said were supposed to know the size. I had a friend with me and we concurred what measurements we gave and showed him our paper that he wrote on. He said, «nope…it’s what you sign and your stuck with it. Also, they had raised it up almost $ 130.00 because I was two days late in picking it up… they said their supplier (Milgard) raised the price… OMG…

You are better off going to Windows Etc. in San Dimas. 909−394−4749 or 1−800−363−0122. There is better service here… better people and better prices… better quality.