U-Haul of Baldwin Park

My experience with UHAUL is usually good. Not this time. I reserved a 17 foot truck at the 1889 Puente Ave Baldwin Park CA when I arrive to pick up the truck they don’t have it, the company changed my location and time without notifying me. My reservation time was 7:00am I was paying movers 50.00 an hour to start the move at 8:00am and now I’m told I have to go to another location there they will have the truck at 10:00 am. I am out 200.00 dollars for my movers waiting. Here is where it really gets bad, Justin Barragan the manager showed no customer service and was extremely rude and insulting saying he did not make the mistake so it wasn’t his problem. When I pushed the issue, he finally gave in and gave me the guarantee reservation refund while he added he is doing me the favor. Justin Barragan has no customer skills and did not take responsibility for the companies mistake.

I had the best experience I’ve had at a U-​Haul Rental ever!
I rented a truck in North Hollywood last week and it was a nightmare that lasted nearly an hour!
They couldn’t access my corporate info, they didn’t have a truck that I had made a reservation for, and they weren’t friendly or very apologetic!
Justin is the young man, who owns this franchise store, that he keeps immaculate, very organized and has even made cosmetic changes to improve his store!
He’s a young guy, very friendly, very charming and very cute!
He’s not only going to continue to be successful in his business but also in life!
I’m definitely retuning to his store whenever I can and in the Los Angeles region!
Thanks again justin!!!

never have i had this experience in my life. Today we came to this uhaul with a reservation. there was only one employee justin so we waited almost 30 minites before he can assist us. once we were up, we gave him our reservation paper for processing. He then charge our credit card and we were good to go. He gave us the documents with our reservation paper and lead us to out truck. As we were cleaning the truck he told us there was an mistake and needed to take back all the documents for revision. So we waited and went back inside to the fromt desk to find out what happened. This is where the problem begins. He wanted to get our information again and asked for our reservation. We were like what? this guy processed our information with our credit card then took all the documents back and asked us for our reservatiom again? We told him that he had it and that he took it from us. He pretty much said he doesnt know what we are talking about and that he didnt even process our information. weve been here for at least 2 hours trying to get our refund. he then finally give us refund but he only gave us a partial refund! apperently this guy claims that we came to return the truck and he charged us for the miles. What?! He didnt even give us the keys for the truck. Long story short, we had to call the police just so he can give us back our full refund. This guy is either trying to get fired or hes really on a good one.
如果要租Uhaul, 千千萬萬不要來這間， 我2/23/15去預約，2/24/15早上要去拿車，一開始，一位叫 Justin 的店員，拿了我們的預約單後，跟我們收了$ 119.86後， 就指著外面的一部車，說那是我們的車， 我們跟Justin要車鑰匙， 他說車鑰匙在車上。 我們到了卡車上，並沒有發現車鑰匙，那位Justin走出來，跟我們說他剛剛幫我們處理的合約有問題，他需­要把合約拿回去做更改，然後，惡夢就開始了， 在我們等了15分鐘後，這位Justin先生並沒有把合約跟鑰匙拿回過來，我們進去店裡找這位­Justin, 他竟然說什麼合約，什麼鑰匙!!! 然後就開始鬼打牆的一直問我們昨天預約的電話號碼和個人資料，又弄了20分鐘後，拉出另外一個人的預約，重­點是那個預約要支付的金額是$ 879， 然後一直叫你簽名。我們又不是傻子， 當然不簽。 這時我們意識到這個人怪怪的，所以當下我們說我們不租了，叫他把之前的$ 119.86退給我們。 他說我們已經租了卡車，所以不退我們錢!!! 我們從頭到尾都沒拿到車鑰匙，那台卡車也一直停在uhaul的停車場，為什麼不退我們錢? 後來，我們只好叫警察， 在警察的協助下，順利拿回了我們之前付的 $ 119.86. 連警察都叫我們不要來這間，大家千千萬萬小心，不要來這間租卡車。

I had a truly great experience with Justin at the Uhaul rental in Baldwin Park.
I didn’t rent a truck or other product, I had a tow hitch installed on my luxury SUV. I was referred to Uhaul by my vehicle’s dealership. I have to admit, I had grave concerns about a Uhaul technician doing an install on my vehicle because a mess up of any kind could very well be costly in repairs.
Nonetheless, I trusted the the dealership’s referral of Uhaul’s expertise and i went with it. when it came to my tow hitch install, I was not disappointed!
Justin did the install and he did an OUTSTANDING job! He was very informative with me about the install process, the time it would take– which he over-​estimated, but as with any business, under promise/​over deliver.
Justin did just that. The install was finished far earlier than I anticipated. The work he performed was professional with a capital «P»! And the tow hitch looks great on my vehicle. Not to mention, he even put together my new four bike carrying capacity bike rack, which was the primary purpose of the tow hitch install. What more could I ask for! Superb!
It is imperative for me to mention that the dealer install would have cost me nearly $ 1000.00; no kidding! In contrast, Uhaul charged me OTD … $ 255.00! Plus a bike rack to boot! Well done Justin! Well done! :)

Worst place ever to rent from. I have been renting from Uhaul for years, and it’s the first time this has ever happened. They called to confirm my reservation, but when I arrived not only did it take approximately 40 minutes for me to finally get some service but they told me I had to return it by 4!!! Where I the world does 6 hours constitute a days worth of rental?!? So I was charged two days worth of rental and insurance fees for getting back at 5:30!!! Go to another location if you want to get your money’s worth.