Verizon Wireless

K, I’m coming in for a phone exchange. I’ve tried for several days at a couple stores with no luck. I ask the guy to check stock before I drive in… He won’t??? He says it’s against the Apple contract to tell a customer if they have a particular phone and color, but that I’m likely to find what I want because they have high stock «in general» right now.
That is complete BS. Verizon Rep, that is not your fault, but that is a shitty business practice that Verizon needs to address. How on earth can it be okay that I have to potentially waste my time (again) driving in to find they don’t have what I want? Infuriating.

As of today, I was eligible for an upgrade and went into this store. Immediately we were greeted by Kevin and he helped us through the process of upgrading me to a new phone, a new account, and transferring my bf from Sprint to Verizon. He was EXTREMELY helpful, answered all of our questions and made sure we understood everything. At some point, his manager (Andrew? Anthony?) also walked over & introduced himself to us. He honored the CA teacher discount even though the charter network we’re employed under doesn’t come up on their system automatically. When we got our phones, they threw in free cases, free screen protectors, free car chargers, and a free speaker. Aside from that, though, the amount of professionalism and courtesy from these 2 individuals made our experience a good one that I was shocked this store had poor reviews. Keep up the good work Kevin & co! We’re officially making this our Verizon go-​to store.

I called this store Friday looking for Samsung Tab S. Spoke with the Manager Robert he checked if it was in stock, held the tablet for me til I got there. I walked in waited a little while for help (no problem). Robert came out with tablet in hand very helpful and courteous. He introduced me to his associate Carlos to finish up the transaction. I ended up buying a Samsung watch! Love my purchases! Very helpful and took there time to show me everything. Love this store! I will be back! Thanks Robert & Carlos!

Came here this past weekend to purchase a new phone. I’ve been eying the i Phone 6 Plus ever since it came out but wasn’t able to purchase it because of upgrade eligibility.
I called Saturday morning wanting to know if they had the the I phone 6 plus in silver in stock. My local Verizon didn’t have it. To my surprise they did and I made an appt that afternoon, the person that was on the line told me to ask for Carlos.
I arrived a little early to my appt and the wait wasn’t too bad and this store was very busy.
Carlos was so helpful. I was able to get what I wanted plus a few additional accessories and my monthly bill remained the same.
If you ever go to this store ask for Carlos!

What a great experience! Angel was awesome! I can’t say nothing but positive things about his help and his great attitude. He explained the phone plans and phone options thoroughly and honestly. If you are in the market to buy a new phone or upgrading go this store… And ask for Angel you will not regret it!

I moved to Verizon from Sprint. When I went to this Verizon store, there was a rep, Miguel Najera, helped me go through the set up process. I didn’t have my Sprint account number with me, but I told him that I could look it up on the internet. He finished the set up process without my account number anyway, and told me my phone would work around midnight that day. But the part he didn’t tell me was Verizon could not port my number from Sprint if the process is not completed, which means they still need my Sprint account number to have the process completed. After one day, I still could not receive any phone call and text, so I called the customer service of Verizon to see if there was something wrong with my service. I didn’t realize that until then and got my problem solved. I figured that is their way to run business.

Update to previous review… Oh yes, and remember that promise of the $ 50.00 Visa gift card for upgrading??? Verizon has no record of this being applied to my account. Another reason to never visit this or other Verizon stores again.

Everyone is super friendly, but the wait sucks! There’s about 5 people working here and still taking forever. The manager Carlos super friendly. Helping us out, finally after waiting about 45 minutes. Slow workers. Verizon inside west covina seem to work faster than this place.

Like everyone else who’s posted here, hate this location. Refused to honor upgrade offer that was documented in my account. Wouldn’t even wait the restocking fee if I return the phone without opening it. Jesus is a complete ass.

Victor was such a nice and friendly worker. He made my experience great when upgrading my sons phone. Wait was long but we were in and out no hassles !

I came in to add a line, had a good experience here. Seems they cover all bases with u and were able to handle things in a timely matter. Forgot her name but the girl that helped me was great and I believe the manager was pretty cool too.
Maybe the crew at this Verizon store has been changed out cuz unlike the other bad reviews I was happy to have made this visit!

Came in here 10 minutes to closing and asked if they had any cases for my smart phone and he pointed me to a stand, he then mentioned that we could get a bundled deal I asked how many amps the charger was and he was completely clueless and said they’re standard and will charge your phone normally like any other charger. He was the rudest employee I have ever met he was a little heavy set and with a big beard. I will continue to go to the verizon at the valley mall in el monte instead !

came back from a European trip with over 1000 pics on my BB, I forgot my pass code while trying to download the pics onto my laptop using BB helper???, anyway… I had one try left before my BB would delete all my data on the phone!!! Yikes… I went into this store a dumb ass and asked the very overweight, male PR person for help, he merrily (yep…think as in robin hood type merrily) proceeded to expound on the many benefits of the iphone as opposed to BB… finally announcing (ala Here’s…Johnny) that rim technology has nuttin to do with Verizon and that not even BB inc could help me.
As we were leaving he grinned form ear to ear and sarcastedly shouted out «have a terrific rest of your day!!! Against my best judgement I turned around and angrily told him to «fark off» and angrily told him he needed to get another job, perhaps at a carnival or as a ring announcer at a circus.
That prick was absolutely useless in his role and thoughtless in not showing respect for his employers customers. Sure it was not Verizon’s fault I had got myself in this stupid pickle… but it added salt to my already smoldering frustration, and this mans obvious glee at my dilemma as if my phone problem wasn’t a real enough issue. One day this guy will get a hot quesidilla slapped In his face by someone less forgiving than me… with his attitude, and at that location… it’s just a matter of time.

horrible service. the big guy manager was a jerk about the information and just gave attitude. dont go here!

Not welcoming at all! I came in to see how much my cancellation would be lol and usually since cell phone places are like car dealerships, I expected to be asked why, what the problem was jus like you would get asked when you return something… but no… the girl who helped us was unpleasant and unenthusiastic about helping period. Makes me feel better that I’m cancelling my service with them. Go to sprint across the street instead :)

I have never really had a good experience in this store, but the one today warranted a review. There is a girl that has worked at this location since they were still located next to Starbucks, her name is Stephanie. It seems like every time I enter this store I am «lucky» enough to be «helped» by her. She is rude and just generally unpleasant without meaning to be, you know? Like. She knows exactly what she’s doing and she’s kind of subtle about it, but it’s TOTALLY there. I took two phones in there today and they needed system updates so we had to leave them for an hour. 1.5 hours later and only one of them was done. Which, whatever, I mean I wasn’t angry or anything I said fine, I’ll be back, she said she’d call me, we left. She finally did call and told me that the phone wouldn’t accept the update. To make a long story short we had some words back and forth regarding the phone and she’s just a really rude person. If she would have just shown me an OUNCE of respect and perhaps lost the smug sarcasm, I might not have gotten so angry with her. After speaking with the much more pleasant and competent manager of this location, my problem was sorted out. Yes, my problem was partially my fault, I realize that, but Stephanie is supposed to be HELPING me, not offending me with her snotty attitude. Verizon prides itself on its customer service, sadly every experience with this girl is anything but pleasant or helpful. I appreciate the manager, I think Daniel was his name, and HE alone is the reason for the second star rating. Stephanie, get a grip, lose the tude, and take a couple of customer service lessons from your co-​workers.

Amazing how fast our gadgets get outdated.
I’ve only had my current cellphone for 1 year and 4 months. It’s one of those old-​school styles with the bigger buttons. I don’t need that fancy Smart Phone stuff.
Anywho, the cutesy hot pink silicon cover on my phone ripped and I needed a new one. So, we dropped by this Verizon store and almost walked out when we saw that they didn’t have what I needed (even on the clearance rack). Every cover was for the current styles of phone.
Lettie saw me sticking my bottom lip out and asked if she could help in any way. She went into the back storage room to rummage through and found one last leather cover that would be perfect for my now-​antique phone.
Since it was the last one, she generously discounted it down to $ 4.09 (tax included)! This was such a small matter, so I appreciate how she went out of her way to make sure we walked out happy.
Great customer service on Lettie’s part!