Waste Management

The girls working here in customer service are rude and arrogant. really need to get a life they are no better then anyone else always rude when you call

This is for the Waste Management that services Arcadia. I have never had an issue with the electric company, gas company or any other utility agency I regularly pay bills to. Waste Management, however, is the bane of my existence. They refuses to address errors with billing and then steal your trashcans. I have been waiting weeks for a new blue recycle can after they stole mine. They promised it would be delivered yesterday and then they said I was lying and already had one because they wrote down the wrong trashcan. I’ve called 4 times about this. Now they are saying I have to wait another week. Who regulates these idiots? I’m ready to dump my recycling on their front porch.

Read their CRAZY contract. This is their wording by line.
2. The initial term of this agreement is 36 months. This agreement shall AUTOMATICALLY renew thereafter for additional 36 month term unless either party gives to the other party written notice of termination at least 90 days, but not more than 180 days prior to the termination of the then-​existing term.
9. Right of first refusal. Customer grants to company a right of first refusal to match any other offer relating to services similar to those provided here under which customer receives upon termination of this agreement for any reason and customer shall give company prompt written notice of any such offer and a reasonable opportunity to respond to it.
It’s been a terrible decade with you, Waste Management. You are like a fungus that I can’t get rid of. I am happy to say that I have finally been able to navigate through all your contract terms to escape you.
Oh, by the way, our service started at $ 38/​month, but with all the additional charges and administration fees, the cost per month would creep up to over $ 100/​month within two years. I would complain and they would either a) lower the price and extend my contract or b) tell me that I’m in contract. In the end, I gritted through to the end to escape their grasp of me.
Good bye, and good riddance.

I don’t think they even deserve ONE star.
They can’t keep their promises and the customer service is terrible.
Two weeks without a trash can and they tell you they’ll bring free bags NEXT WEEK… How good is receiving a bag afterwards?!
If the dispatchers didn’t bring the trash cans when they were supposed to, why don’t the girls on the phone deliver right away? Isn’t that the way of serving costumers?
Delay Delay Delay. They just don’t care.
If you can live with trash in your house for weeks this might be the company for you.
No offence to those gentlemen out in the fields. I think they are doing great jobs everyday. 5 stars for them!

if i can give this company a negative star i will. worst company
TOO EXPENSIVE
O COMMUNICATION
TERRIBLE CUSTOMER SERVICE
NO ONE EVER CALL YOU BACK
I worked in a construction company and we had a job in Canyon Country that the only bin you can use is from Waste Management — anyway when i he placed a delivery of a 40 yard bin they i asked them to put a note in the system to call me atleast 30mins — 1 hour so i can send my foreman to meet the delivery guy and let him know where to place the bin — i was waiting the whole day for a call but nothing until i thought of calling them at 3pm which is obviously almost the end of the day. anyway they said they need to contact the deliver and someone will call me back an 1 hour and half later no phone calls yet and i needed to send my foreman home so i called the company again and guess what same thing they need to look for the deliver and will call me back 6pm i went home without receiving any phone calls from them.
the next morning i called my foreman and he said the bin was delivered Thank God but ofcourse we dont know what time it was delivered. anyway a month later we received a bill for the over weight of the trash which is understandable but ofcourse i had to call 3x everyweek to have someone to help me about my bill. now its OCT. and i just payed off the charges last week because i was so tired of calling and calling to have an answer from them. anyway thats not where it ends. just today i received a new bill that states a late fee of $ 5.07 and pass due of $ 348.15 which the amount i payed i called 6x today because 3x i was on hold for more than 45mins and 2x i got disconnected and the final call that i placed ofcourse the lady said she cannot help me and have someone call me back !! lets see how long it will take someone to call me back again !!!
WHAT A HORRIBLE COMPANY

Rented a dump bin for 2 weeks. When I called to rent the bin I was told that there would be 2 pick ups. Online my account also stated a pick up date. That date came and no pick up. When I called asking why, they said I was given the wrong information and I would have to pay a pick up fee. When I called back to set up date first the computer froze, understandable, I had to give all my information again. I was put on hold waiting 10mins then the phone disconnected. I called back, I had to give all my information again, to be transferred to another agent which I had to repeat all my information again. Not to happy with Waste management at all, if I could change my trash company I would.

If I could give this company a zero or a negative number, I would. What terrible customer service. They sent us a letter saying they did an «audit» and we have an extra green waste bin, and we will now be charged for it. In the same mail we received a bill showing an extra green waste bin charge and a charge for past possession of this bin, which we never had, dated as of the first of the past year. The charges for an extra bin we never had, totaled an extra $ 40 on this bill.
We never had any extra bin of any type in the 22 years we have been at this address. After 5 calls with different information on each call, the last phone center person says the route supervisor or auditors will come when they feel like it, to do another audit, and she can’t say when that will happen. She said to wait another couple of weeks and see what happens. They also have not responded to two emails at all.

Never thought about writing a review about my trash service provider, but I just got a holiday service e-​mail reminder & figure it’s long overdue…
I purchased a home in 2010, the yard was a mess, overgrown trees, 2 sheds full of junk, as well as junk in the yard. I cleaned the yard each week and used the bulky pick-​up service to get rid of it.
The collector who picked up the bulky items always picks up everything, the very 1^st time he came for a pick up he waited for me to bring more bags from my backyard so he could take them… At that time I believe you were allowed 6 bulky item pick ups a yr., you have to call & schedule it, which is not a prob, takes 2 mins tops.
Recently I called in and the rep let me know I had unlimited bulky item pick up, needless to say I have used them quite a bit & have gotten rid of A LOT of junk.