Mungenast Lexus of St Louis

I have always heard nothing but good things about this dealership. I have used their service in the past and they’re always courteous and professional. I have never bought a car here.
I work in the Automotive Marketing & Advertising industry and am very familiar with the vehicle purchase process. I travel a lot and usually buy/​trade 3 vehicles every 12 to 24 months. I always own 2 luxury vehicles. I have purchased vehicles in the past from several types of dealerships including Ford, Chevrolet, Lexus, Bmw, Audi, Mercedes, Nissan etc. I have never been disrespected and mistreated by any dealership as my experience at Mungenast Lexus.
I did some research and knew what I was looking for. I was interested in their Certified Pre-​owned 2014 Lexus ES 350 with 18,000 miles. It was advertised for $ 32,500. Plaza Lexus had the same vehicle with 17,000 miles advertised for the same price. My trade was a 2014 Chevrolet Tahoe with 60,000 miles. My payoff was $ 32,800. As I walked in the dealership was busy and every sales person was helping a customer, I was greeted immediately by someone at the front desk and asked to wait for help (i did not mind). A sales person named Nate initially greeted me, he was with 2 other customers. I told him about my interest, he took some information and offered me keys to test drive the vehicle. When I told Nate about my trade, without even looking at my vehicle he started shaking his head and said «whoever offered you that must be using Trump money or something.» I had done my homework. He was full of it. This all took place at the front desk as you walk in the showroom. Another lady was also looking at this vehicle but then she was not sure what she wanted and started looking at other vehicles. I test drove the car, loved it and wanted to make a deal. Nate gave me a credit app at the front desk (even at a mom and pop used car lot, you sit a customer down in your office or a desk and treat them respectfully). I did so and gave him my keys for the trade. I was wearing shorts and a polo shirt and sandals. I probably did not look like someone who can afford a Lexus (i feel that way because of how I was treated). I also told them up front out of respect that I work in the business and was referred by a friend. Nate got the numbers and took me to his office. They offered me $ 28,000 for my trade (it books for $ 31,500 average wholesale). We were at $ 35,500 out the door. I understand they’re a business and want to make a profit. I respect that. I wanted to be at $ 31,500 out the door. I gave him a counter offer and also told him I was flexible and negotiable. Nate came back after speaking to the manager and told me they are NOT interested in giving me a counter offer. I was stunned. I told him again that I’m flexible. He said his manager stated that if you’re interested in being at $ 35,500 out the door, give us a call back. During this time the other sales person that was helping the lady interested in the same car asked for the keys. I understand maybe she made a better offer. But for them to tell me they’re not interested in negotiating or offering me other vehicle options or maybe even a lease deal, I completely felt discriminated against and disrespected. I thanked him for his time professionally and left the dealership.
I drove to Plaza Lexus to look at their vehicle. I don’t know anyone at Plaza and I was treated like Royalty. After 45 minutes of negotiating I ended up making a deal with them at $ 31,500 out the door.
I am loyal to the establishments I do business with. I am sure Mr. Mungenast does not have the vision and expectations set for this dealership the way their management treated me. It’s a shame. Also the General Manager at Mungenast was walking around, he passed me several times, did not even have the common courtesy of saying «hello» or «welcome». Made eye contact and kept walking. Wake up. This is 2016. Treat your customers with respect and have some Class. I am extremely disappointed in this dealership. There is Absolutely nothing this dealership can do to earn my respect as a Consumer ever again. Thank you.

Apart from the palatial showroom and waiting area this dealership has a level of service that I have never experienced before. From sales staff, finance folks and service staff everyone has provided outstanding service. Polite, punctual, attentive, eager to please, are some words that would describe the first class experience I have had with the good folks at Mungenast Lexus. However, what I most appreciate is that while my purchase was a preowned SUV at a modest price. I am treated as though I purchased a top of the line $ 80,000 lexus. I appreciate the integrity of character. Regardless of what you spend you will recieve top flight service throughout. I will always check with Mungenast Lexus first when I have to purchase a vehicle.

Very poor service. Mungenast took my flat tire off on Monday (Dec 28) at my residence (road side assist). Called the next day for a status, was told someone would contact me. It’s the New Year, January 1, and have not received one phone call from dealership. I guess this is what Mungenast considers «unparalleled service» as advertised on their website.

This may actually be the first time I have really enjoyed taking my car in to be serviced. Everyone was highly professional and gave excellent advice. Granted I wound up taking my car to a local garage after verifying what was wrong because it was significantly less expensive but I greatly appreciated the professionalism at Mungenast.

Flew from Austin to St Louis to pick up a used car they had posted. Kris was extremely open, helpful, and professional throughout the process, even coming to pick me up from the airport. Everyone from sales to finance was a pleasure to work with. If I end up looking for a new Lexus in the future, I will happily fly out again just to work with this team. Thank you!

This review is about the service department. I thought I’d try the «other» dealer. Mungenast has a fabulous waiting area which is why I switched. Unfortunately, both service visits required a return visit due to the work not being completed properly initially.

Update 05 January 2014:
I thought I’d update this since I just went through the process of trading in my old leased car for a new one. Let me preface this with one thing: I’m picky and I’m stingy. When I first inquired about the 2014 IS, I said it needs to be the same as I pay now and it needs to be a certain color, model, and package upgrade.
This was a few months ago. At the time, they couldn’t do much for me. In the meantime, I kept bothering them every few weeks. Eventually, they were able to get me what I wanted for the price I wanted.
Like my former dealings with a Lexus in Georgia, the whole process is great from start to finish. Everyone is extremely helpful, friendly, and patient. In my case, I appreciate the patience when it comes to dealing with me.
I took delivery tonight and got a walk through of how to operate all the technology. Just a great experience. I don’t regret becoming a Lexus customer several years ago at all.

Buying a car can go from exciting to overwhelming and tedious. I didn’t experience this at Mungenast!
First time I went to Mungenast, I was searching for a preowned IS. Nate approached me and was very welcoming. He didn’t pressure me to buy anything that I wasn’t happy with and let me bug him by test driving all the cars (sorry Nate!). I walked away empty handed but had a wonderful experience.
Last week I came back to look at the ’13 ES350 (you know us girls are indecisive), since they had the annual Lexus December to Remember event. Nate wasn’t available so Mike O’shea, sales manager, helped me instead. After being disappointed in looking at preowned vehicles at other places and different cities, I wanted to see what Mike could do to help me out. He sure did! I walked away with a brand new 2013 ES350 with 72 miles on the odometer and in the color I wanted with the specs I wanted!
The whole process from bugging Mike to find me my perfect car, having Alicia thoroughly explain the cool gadgets, to Mike in financing making sure I get the best rate, it was definitely fun! Yes I said fun! Did I mention they put a red bow on top of my new car? :) There’s zero intimidation factor (okay maybe when you first walk in) as everybody was super friendly and willing to help you out.
I cannot wait to get my car serviced so I can lounge in their environmentally friendly building with free goodies and snacks. I definitely love being a new Lexus owner :) Thanks, Mungenast!!!

I love my new car.
I know that this is going to sound silly, but I really thought that swapping my very old Prius with a new Lexus would be hard. I’ve driven that car for as long as I can remember, and despite a few flaws, it had some major pluses too. It was small… kind of like zipping around in a little golf cart. I could fit easily into small parking spots, and maybe weave in and out of traffic a time or two. And the gas mileage… let’s just say that I stopped at 7 – 11 for slurpies more than for gas.
So when the price of its repairs totaled more than it was worth, I was freaked. I did my research. I picked a few cars to look at. I consulted with Unilocal about dealerships. First stop… Mungenast Lexus of St. Louis. My fiancé and I were greeted right away, had help from Nate immediately, test drove an IS, received a tour of the impressive facilities, talked prices, and then headed to the next dealership. We were there less than 10 minutes before we came running back.
The service was stellar. They gave me a very fair trade-​in price for my Prius. Nate was straightforward, and never pressured us. I never felt like I was getting ripped off. And Mike, the finance guy, was hilarious. He commented on my engagement ring which my fiancé loved. He also stayed way past closing so that we could finish the paperwork and drive off with our new car… on a Saturday night. Everyone here was incredibly professional.
Lexus has since followed up, and yes… I LOVE my new car. Keyless entry, heated and AC seats, SAT radio, MP3 connection, bluetooth, not to mention how easily it drives (and weaves in and out of traffic… a time or two). I do miss the gas mileage of my Prius, but I hear that they have omelette stations at Mungenast Lexus sometimes while you’re waiting for service. Um… Prius? What Prius?

What happened?!
Service here in the past has been good at worst. Today it was terrible. Have set appointment for two vehicles to get a gas pedal recall fixed, was told it would take 1 ½ hours. One vehicle took 2 ½ hours and the other took FIVE hours.
Left a message for the service manager to voice displeasure and no call back.
Will need tires soon, but no plans to ever go back.

Wow… talk about customer service! I received a $ 250 interior & exterior car deal gift certificate at a charity event (thanks Kate!) and I finally took my Ford Fusion in yesterday. By the time I brought my poor car in, it desperately needed to be cleaned — we’re talking a whole new level. My godson somehow melted chocolate chips on my passenger seat, and a morning of moving too fast resulted in a giant coffee spill in the drivers seat that essentially looked like I peed my pants. Awesome.
The process was really easy… dropped the car off, they made copies of my license and my insurance card, and I was so surprised when they gave me one of the newest cars on the lot. It was absolutely freaking gorgeous. I got to keep it for a full 24 hours and let me tell you, it was hard to give it back. I think they were wanting to talk to me about possibly leasing it, but then they saw my 60,000 miles on my 2010 which pretty much destroyed that dream. No one tried to sell me anything or even talk about that as a possibility, which I was extremely surprised about. (Maybe I scream «hey I drive American cars?» It’s possible.) Long story short, I loved every minute in that car. It was smarter than some people I’ve met.
The best part wasn’t driving the Lexus, it was seeing the amazing shape my car was in after the detail. Every single stain was gone and it literally looked like a brand new car — made giving the Lexus back much less painful! I am so impressed how hard they worked on the entire thing… I can’t find a speck of dirt anywhere. The guys that work in the service department are so friendly & helpful, and I can’t recommend getting your car detailed here enough. Sure it’s expensive, but as I said, my car looks brand new. Makes sense to me! I’ll probably get the same process done again in six months or so. Or the next time I spill coffee all over my lap, so, potentially next week. Thanks Dave!

I’m going to spare the whole enchilada here… overall when I decided that I wanted a Lexus, I did my research and figured hey its the dealership! Yea that doesn’t mean jack. My eye starts twitching when I have to take my car in and the only person worth anything there is BJ. I understand mistakes get made but when there are consistent mistakes… thats called incompetence. I’ve had my car for coming on two years now, and my experience went from .05 and now finally to 3 stars. As a matter of fact I don’t even receive the survey calls anymore lol, they send letters. Maybe because I’m too honest idk… anywho what I learned at the end of the day is that when you have a foreign car you’re paying for labor. Labor that doesn’t know how to mark off a sheet of paper… so for maintenance I don’t come here much anymore, just to do a mile checkpoint check up thing but if work needs to be done, tires or anything, I have a connect lol. But i’ve said my peace… a quick lesson on empathy would be nice.

It had been nearly ten years since I bought a new car and being a bit younger then and probably making some mistakes, I wanted to do it right this time. I first started by looking for deals, but not knowing the true value of your purchase when you are buying a used car, I thought I’d go with a reputable dealer.
I was referred to Mungenast by friends and after looking at a lot of positive reviews, decided to talk to them. Overall my experience with my sales person was fine. There was no extra special treatment or any value added experience. Perhaps because I was buying a used Lexus, there is a different level of service vs. a new purchase. I felt as if I got a fair deal and I am happy with my car, but the level of service didn’t live up to reviews I read.
Don’t get me wrong, I am not unhappy. There just wasn’t much of anything to differentiate them from any other car dealer out there.
If I do have to add some negatives to my 3-​star rating, it would be an issue that has been bugging me for a couple months now. I don’t have any paperwork on my $ 1,800 warranty I bought. It is hard enough to spend money on an intangible product, but when I don’t even have a piece of paper that says what I bought, it is even worse. I have called several times and they have told me I will receive paperwork in the mail. Well it has been four months and I still have nothing. The second issue, which isn’t a huge deal, but also isn’t expected from the supposed quality operation there, is an issue with the state registration. I haven’t received my title because the state hasn’t received a lien release from another lender that they apparently applied for financing for me. It isn’t worth going in to more detail here, but it is just another task to take care of that I shouldn’t be dealing with.
My overall opinion of this dealership is neutral. If I need another car, I would still buy from them if I found the car I wanted, but wouldn’t expect a high level of service, although it would be a bonus to receive it.

I have been coming here for quite some time. Recenlty, they built a new building that has made servicing my vehicle faster and easier. They also built a killer waiting area. The main reason why I came here, was the other Lexus Dealer in town. Plaza. They are rude, condescending and think everyone should pay through the nose and get crappy service.(thats not the word I wanted to use)
Each time I come in to Lexus of St. Louis I get to talk to Denny. He has sold me my most recent vehicles. He is always kind, caring and a great listener. No matter what chitter chatter is on my mind he hears me. When was the last time you acutally liked a used car guy, led alone would recommend him to your mother. I mean c’mon I had him work with my MOM, and didn’t worry. He has never tried to pull anything on us and is always honest with me. This has been worth it’s weight in Gold. I have only bought cars from him since I met him. No I am not related. I am just a fan. so many car salesmen are slimy bastards. He is honest, genuine and sincere. That is a great set of qualities for any human being. Led alone a car salesman.
For the cars. None of the Certified used cars I have gotten here have been with out issue. Normally that would really piss me off. Actually it would drive me insane. I hate gettting «screwed.» BUT, they took care of it each time. The service department has gone out of thier way to work with me. I am a royal PITA when it comes to my vehicles. If I don’t understand, you are not getting paid. Plaza, laughed at me and said they didn’t feel they were the right fit. Thank God for that. Lexus of St. Louis was less expensive for the exact same service with a free loaner, and they explained everything in painstaikingly clear detail.
I get most of my service here. I go round and round with some of the service reps who think premium oil is a waste, and I respect thier opinion and thier logic and I respectfully disagree. That said they have snuck the blend in on me out of habit a few times so they had to fix it, which they did with no problems. I don’t get my tires here. It is way to much cheaper else where for the same tires. That said, I learned the hard way that chaning fluids now a days is not for the weekend mechanic. I tried it myself with some buddies only to learn that we didn’t have the /​tools we needed and we had royally screwed up. Now, Normally a dealership with union labor won’t walk you through how to hobble your lexus back together on a busy saturday over the phone so you can bring it to them with your ego in check so they can fix it. But that is exactly what they did. I called, and they got a mechanic on the phone who told me how to put it back together. Then they graciously fixed it that day and gave me the 10% off I had from the expired coupon I should have just used in the first place.
This company is not without it’s faults. This is for sure. That said, my experiance here and the willingness of the staff to work with me until I am satisfied is better than any dealership I have ever experianced. I have lots of friends with BMW, Audi and Mercedees and with rare exception do I find thier experiances comes close to mine.
Finding a dealership that is willing to work with you and educate you on how to properly take care of you care, as well as print out maintinance needs with costs for 6 months to a year so you can plan your budget is impressive. I highly recommend this dealership and it’s staff, and I wholeheartedly expect you to challenge thier logic and have them present reasons for the service expenses you will incur. It has been my experiance that having Lexus service the fluids and the brakes is the best way and the most cost effective. I think tires and alignments can be purchased elsewhere at a considerable savings.
In sumation (sounds cool I know) I think you should consider a lexus pre-​owned vehicle. Or even a new one if you are Richy Rich. Call and ask for Denny. You will understand after talking to him. Let them service the vehicle. And USE THE COUPONS!!! They will give you coupons all the time. Saved thousands with them on several vehicles over the years.