Ulta

I decided to get my hair highlighted and cut there. The stylist was busy doing a multitude of other things at the same time, and, as a result, I sat there a lot waiting for her. I was there for a little over 3 hours. She did give me a 20% off coupon for my next hair appointment as a way of apologizing, but I won’t be going back. Besides the stylist being totally distracted, my hair is fried from the highlighting, I got a terrible cut that I can’t do anything with, and the cost was right around $ 150! Evidently, she was one of the «top» stylists. I think not.

Loved all the help I received from «Allison». She had all the answers & fixed me up nicely. I spend lots of time & $ at the Joplin store but this was a first at this store. And I hope the police caught the two losers loading their bags with perfume & cologne, it’s amazing to me this liberal world won’t allow us to «hold people like that down» until the law gets there…

Nice, large cosmetic haven for women… gents too.
Hair: products, accessories, styling tools, full service salon.
Makeup: Beauty Bar services from waxing to full face makeovers. All top brand beauty products from NYX to Smash Box. They have a wide variety of brushes, cleansers, mascara, liners, lipsticks, shadows, concealers, foundations, powders, cream, lashes and whatever else your makeup case needs.
Fragrances: Men & Women scents from Gucci to Taylor Swift.
Customer service is pleasant and there are ladies within reach to answer questions, concerns or give tutorials to any novice.
Enjoy the view,
~Christy

I really don’t like going to this Ulta. As previously noted, the customer service is subpar to put it nicely. On several occasions, I’ve come in at fairly slow times and never been asked for help. As someone who works in retail, I know how important that is to sales, so it’s surprising that management doesn’t encourage customer engagement.
One particular time, I came in looking for a specific hair tool. After circling the hair tool section about four times, I still couldn’t find it and decided to ask somebody (because I had checked online and they said that they had the product in stock). I looked all around, and the only associates were either talking with each other or walking swiftly around. I decided to circle around a couple times, waiting for somebody to notice that I had been there for about 15 minutes now. The more I circled, the more annoyed I got. I decided to leave and go get my tool at the Walmart behind Ulta, which I found in less than 3 minutes of walking in.
Another time, the girl checking me out accidentally scanned the $ 50 palette I was purchasing twice and I didn’t realize until after I got back to my car. When I returned, the girl looked annoyed and didn’t offer any sort of apology as she refunded me. Once again, as somebody who works in retail, I can’t understand the attitude she had with me and get annoyed that I didn’t get an apology. Had I not noticed, I would have been charged $ 50! I think that’s deserving of an apology! Even a quick one! It only takes a second!
On the upside, Marli in the salon is lovely! She’s so nice!

I may single facedly keep that company afloat with my purchases.
Everyone is so friendly and helpful and if you shop the sales and coupon offerings it is pretty economical even for some of the «prestige» brands.
I’m wondering if others who have described customer service as «horrible and unhelpful» managed to find someone who perhaps was leaving employ and showing it. I’ve been to this location numerous times and always been well treated. Someone else described it as a «mean girl» store and again I’ve never seen any customer poorly treated, in fact, the opposite. Maybe I’m just lucky?

I call this the «mean girl» store. the employees are typically unhelpful, and enjoy talking amongst themselves. I also cannot believe how dirty the Ulta branded makeup display is. most of the unopened products are smudged and dirty on the packaging. I just want to take a sponge and wipe everything clean. I have complained about this at the store, but no one wants to work to clean it up. I walked out last week because it was disgusting. I hate this Ulta store, to put it bluntly.

I’ve shopped at several different ulta stores and this is by far the worst. Customer service is horrible! This was my second time at this particular location. I did get a friendly hello when I entered but while searching for what I needed no one offered to help which is very unusual as far as all the other ulta locations. While I was looking a woman was returning a product and the manager was just plain rude. The woman was friendly and told her she was not being confrontational but was just trying to understand their policy, the manager still didn’t get it. She just said it was too complicated to explain and it’s $ 1.10 difference so hear you go. So sad I wanted to say something that is how poorly she treated this woman. Anyways still searching and finally settled on something. When I got ready to check out there was another girl up there helping and thankfully I got her. I asked if they could do a price check on two different items bc obviously prices weren’t on the package or available where I picked the items up and the stupid manager asked if I would like to step aside and let someone else checkout. Wow! No I want a price check which the other associate did and then I was out of there.
Afterwards my daughter and I went to Walgreens for a few things and the associate there was so friendly went out of her way to help us and at the end gave us free samples.
While walking out we both said at the same time– now that is customer service!
I will never return to this particular ulta again!

Best customer service I’ve had in a while. I went in looking for makeup with no clue where to start and was given free tutorials and samples. I left with a bag full of everything I needed and only spent $ 50. Seriously awesome!

I love Ulta even more than I like sephora. They have even more brands, including drug store brands like clairol, cover girl, almay, and they also have the department store brands and others as well. They are the perfect place to give gift cards to the women in your life (if they’re into makeup, hair products, nail care and/​or perfume).
They have their own brand, which is cheaper, and they also sell mineral makeup. There are always lots of sales people available and just like Sephora, you can try products before you buy.

Don’t get me wrong, I like Ulta. I used to live by a number of them when I was in another city — they’re like Sephora for poor people. But there are none near me so I happened to be running errands in Ballwin for a few other stores that are nowhere near the city. Went in here looking for a specific conditioner — much like Pat C., I walked around, walking, walking, walking. .. no one asked me if I needed help. In fact I didn’t see an employee until I was ready to leave.
The two girls at the registered made me stand there waiting while they continued their personal conversation — when they got to a stopping point, one offered to ring me up. She asked if I had an Ulta rewards card — I do, it’s old. As I mentioned I don’t live near one of these stores and haven’t been inside one in quite some time. After a few exclamations of how old my card was and how she wasn’t sure if it was work, she rang up my order.
I’d love to have an Ulta near me again but not if it means unhelpful and unfriendly workers. Forget it, I’ll go to Target.

Pretty typical Ulta… store is clean and well stocked and whatnot. Haircut was pretty subpar though. Guess you get what you pay for…

I am one who use to shop only at Walmart or Target for cosmetics. I’m not an over the top makeup user. Just the basics usually and I’m good to go.
Then one day someone opened me up to the world of Ulta. Now I don’t go there all the time but I usually go there when I know I can get a good deal, usually on the major makeup essentials like concealer, powder, etc.
They send out coupons each month and they will save you a lot of money on your purchases.
I have eyeballed their salon a few times and may go there one of these days.
It is a bummer that there is not one in my neighborhood but when I do know I’ll be in the area of one, I’ll stop when I know I need items.
Thanks Ulta for opening me up to a new world!

This store is amazing! It’s a combination of Sephora, Beauty Brands, and the beauty department at Target. They have practically everything — make-​up, skincare products, shampoo/​conditioner, styling products, hair coloring, nail polish, brushes and combs, plus things like cotton balls and Q-​tips. Where else can you buy Maybelline mascara, Redkin shampoo, OPI polish, Bliss moisturizer, and Gillette razors all at the same place? I don’t know of anywhere.
It’s true the service is nowhere near what you would find at Sephora or Beauty Brands, so just know that going in. They also don’t have the selection of either so if you’re doing serious cosmetics or hair products shopping and need assistance then don’t go here. But if you’re looking for one place you can go to get almost everything you need beauty-​wise, then do.
It seems like they have pretty good sales, as well. I picked up a liter of Redkin and Biolage shampoo, both for $ 14.99. Steal!

The place is well-​stocked with all manner of cosmetics, hair care products, grooming basics, plus there’s a salon.
Went Saturday and was clearly lost wandering around the store looking for what I needed. Couldn’t find it. Walked, walked, wandered, wandered. Nobody offered to help me, until I was about ready to walk out.
As it turned out, I was standing right by the display of the item I needed, so she didn’t have to help that much. But I told her exactly what I needed, she retrieved it, and I checked out pronto adding this purchase to my Ulta Club membership.
Customer service at the store in the bottoms is MUCH better!!!

If Sephora got really drunk and had a torrid one night stand with the cosmetics section at Walgreen’s, their baby would be Ulta.
Ulta seems to be split into three sections:
–the cheap cosmetics on one side,
–the nice cosmetics on the other, and
–a salon in the back
Sales staff will help you pick out the nice cosmetics. They will give you samples and show you how to put them on. They will not do that for the cheap cosmetics.
There are also appliances (I don’t know, what else would you call flat irons, hair dryers and epilators), fragrances, candles and Ulta brand body washes and shampoos.
A very nice young man spent almost 20 minutes helping me pick out a lip stain, only to find out that they didn’t have it in my shade in the nice cosmetic section, nor did they have it in my color in the cheap cosmetic section. So yeah, Ulta was decent, but not nearly as satisfying a shopping experience as Sephora. Not nearly as expensive, either.