24/7 Express Appliance Repair

I made an appointment to diagnose my viking dishwasher that had stopped running properly. The repair person came out listened to it, but did not pull it out or take the panel off. He said I needed a new diverter valve and would send me an estimate later that day after he researched the part amount. I did not receive the estimate and called the company to which they said they would send one. The following day over the phone they said the part and labor would cost $ 581.00. If I wanted them to fix it I could pay and they would order the part. I had a hard time believing this since they did not take the dishwasher out or apart. I called another company who came over, took the dishwasher apart, diagnosed the problem-​which was not the diverter valve, but another part– and fixed the problem for $ 300.00. When I called ²⁴⁄₇ to ask them for my $ 60.00 back they said they diagnosed another appliance for free. This is true, when he was there I asked him about my refrigerator. He said the seals needed to be replaced as did a flap in the ice maker shut that was letting air in. This was gong to cost me over $ 900.00. Disappointing to say the least.

I called ²⁴⁄₇ Express on a weekend because our washer and dryer weren’t working. When we spoke to the technician, Hartman Roemer, he was very friendly and helpful. After some back and forth, we decided together that he would come to our apartment on the coming Monday to try and fix the units. We were quoted $ 125-​$ 150 to complete the repairs.
On that Monday, he was supposed to arrive between 8am and 10am, but didn’t call until nearly 10 to tell us that he would be late. However, upon arriving after 10, he was able to fix the washer in about 10 minutes (all he did was free the start button), but the dryer was beyond repair and he suggested that we would need to purchase a new one. He left saying that we would figure out the payment later.
I spoke to Hartman over the phone a day or so later, and asked if he could give some advice on some of the new dryers I had researched. He said this would be no problem and asked me to email him (he never mentioned that this would cost extra). He replied back with some great information and suggestions.
However, when it came time to payment, we were sent an invoice for $ 175 ($ 80 service charge + $ 95 for labor). I replied back to Hartman about this difference between the original quote and our invoice (it seemed to me that $ 95 was awfully expensive for 10 – 15 minutes of work), and he proceeded to pepper me with 3 or 4 rude and sarcastic emails in an attempt to justify the additional charges. He claimed he had spent a «ridiculous» amount of time helping us and that we should compensate him for the preparation he did along with the time he spent sitting in traffic.
In the end I decided to just pay the $ 175 rather than continue the back and forth with Hartman over email.
The bottom line is that I was very pleased initially with the work and service, but the communications with Hartman about the invoice were extremely unpleasant and left a very bad impression. There was no sense of customer service or reasonableness in those emails. As a result, I will not employ ²⁴⁄₇ Express or Hartman again.

Individual was contacted to assist with non-​functioning oven. Arrived after promised time. Made diagnosis that igniter was out. Stated price would be $ 275. After I inquired about the nature of the charges (parts price, vs. labor, etc.) indiv. refused to disclose the price. He went down to 239. Again I requested breakdown of charges. He refused to do so and offered to do the work for $ 211. Again, I requested breakdown of charges. After this, he became belligerent and stormed out. Subsequent call was made to contact number (which turns out to be this indiv. as he is sole proprietor). He remained defiant and refused to offer explanation of charges. He also refused to disclose whether he was or was not owner of the company.
Overall this individual refuses to operate in an ethical manner and in good faith. Numerous claims on his website (and seemingly fabricated «reviews») gave the impression that his company was professional and ethical which, after this event, seems to be contrary to reality.

I would like to comment back to the response that ²⁴⁄₇ just gave. Let me be clear. I did not ask for an unlimited warranty. I gave them ample opportunity to fix the problem. However, they would only send Sam who would come… put in the screw that would come out and then leave. If each time I turned on the dryer, the screw would fall out, obviously you are doing something wrong.
Why would a dryer be in worse condition after calling for help? I told the guy that I would have bought a new dryer in the first place because Sam came, charged me to fix some stuff and then came back and said it would cost an additional amount of money to go further. I questioned why he wouldnt have told me that up front.
Yes, I did tell BBB that the problem was resolved because they refunded the money… BUT it didnt solve the problem. Did I waste hours waiting around for something to be fixed that wasn’t? Yes I did. Would I recommend these guys? Absolutely not.
As a follow up, I called another repair company for a second opinion. Explain to me if Sam is such a good worker that the second repair company came and laughed when he saw the shady work. He also fixed the problem for the half the cost that ²⁴⁄₇ said it was going to and they couldn’t even fix the first problem. Let me know if you want to have this other company’s name and number and I would be happy to refer them. It’s been over a year now and I have yet to have a problem with the same dryer that this company said would cost $ 600 to fix.