Ayd Hardware & Supply

Extremely rude over the phone when I called and asked a simple question about their prices for cutting glass. The lady who answered basically told me she was too busy to answer my question and if I wanted help, I would have to come in. Poor customer service!

I try to support local businesses as best I can, but the lady who works there will make that difficult. The two times I was there she had a major attitude and made the experience awful. The product I purchased didn’t work, so I had to return it. There was a return fee or something, but I was capable of getting store credit to avoid that, which means I have to go back at some point.

I have read the reviews left here on the site, but please don’t try to return a purchase! Absolutely the most frustrating experience ever, and they charge you a $ 5.00 transaction fee on top of it! Who does that? Very fishy in my option and not very neighborly at ALL! We will never shop there again for anything and I just wanted to let everyone else know too!

Fantastic local hardware store. Good location on York Road in North Baltimore; there is street parking and also a few perpendicular spaces on the left of the building. Ayd has a huge selection for a small store, and carries the particular unique hardware for the houses in the surrounding Rodgers Forge neighborhood, where the 1930s homes have required/​strangely sized items such as front porch lights, windows etc.
I have brought broken screens in twice, and they have done a great and fast job. I have purchased numerous other items there, such as trash cans, tools, keys. They are a bit more expensive than the big stores, but that is what you have to pay to keep dedicated smaller stores like this around. The service is far superior to Lowes or Home Depot. They also have convenient services such as lawn mower rental, for those who don’t want to buy. Great place!

Ever hear people decry the demise of the locally owned shops? Well here’s your chance to support one that’s still with us, provides excellent service and most likely carries whatever you would have needed at those stores with the clerks in blue or orange aprons. I stopped by Ayd this week to get my mower blade sharpened and was on my way in less than 10 minutes. So worth our support.

I work just up the street and started coming here for the convenience of it and then realized that I’m pretty lucky to have a great hardware store in close proximity. There really aren’t very many of these types of places around anymore. From having keys made to picking up snow shovels, drill bits or anything else that a hardware should carry this place pretty much has it in their small shop. Staff is always friendly and extremely knowledgeable. I was just up there today trading rat stories with a staff member. Yea, he had a purple beard and a Ravens jersey. It’s Super Bowl weekend. Anyway, I found the right place because he has, well, he has a lot of experience in rodent-​proofing a house. Hey, this is Baltimore. So, I got exactly what I was looking for and got to share a few Baltimore rat stories as well. And who doesn’t have Baltimore rat stories? If you’re in the area and need a hardware store this is a great little gem.

There is one pure reason love Ayd. In 10 years every key that I’ve had cut here worked. Like a boss.
But it’s got a great north Baltimore location, though parking on York can be tough. The staff is very friendly and quite knowledgeable. The selection can limited, due to the size, but it’s quality and you’re not missing the low-​end stuff.
This is a terrific neighborhood hardware store that will not let you down.

I live around the corner from AYD and let me tell you when you are in the middle of a project and need something you don’t have there is nothing easier than popping in here to get what you need!

Ayd shows that nothing beats the speed and service of local independent hardware shops. As the previous reviewer said, it’s no big box store, but their staff has the knowledge and can tell you what you need to do to get the job done and fix whatever needs a fixin’!
The idea of fixing things… absurd! The cost, the headache of the process,…why not just by a new one or call in a «PROFESSIONAL»?! AYD HARDWARE makes home improvement EASY!!!
I recently discovered that they have lawnmower repair service… in TOWSON! Brought in our Craftsman mower, that’s now going on 6 – 7 years old, for a tune-​up. It also needed a set of front wheels (wheels were bald as can be) for the self-​propelled drive.
NO messing around with a million forms to complete then hauling off your equipment to some random place with an «estimated completion date» as you would expect with the big box guys!
This is how easy it was (our first time there for lawnmower service too!):
1) Leave mower in front of store.
2) Go in to counter and let em know what services you need.
3) One of the mechanical staff members come out in less than ONE MINUTE… I KID YOU NOT… ONE. (No wasting your life away, twiddling your fingers, and pacing back and forth through the endless aisles of Home Depot, while waiting for another staff member «not in the department» to get a person that works IN the department)
4) Go out and tell/​show what’s wrong and what you need done. They’ll write it up.
5) Drop a $ 25 service deposit, and get your claim ticket.
6) DONE… ALL IN ALL, less than 10 minutes in and out!
Dropped it in late May 2012 on a Tuesday later afternoon = 430P. Received a call by 2PM the NEXT day that it was ready to go! Now, let it be said that they do get busy and turnover of getting YOUR mower back may be up to a week when really busy. They do their best to get it done ASAP. So don’t be a JACK*** and give them a low review because you had to wait more than **YOU** expected. Just ask them and they’ll be honest about how soon they think they can get it done.
They also addressed the other issues — 1) got new wheels on the front for the drive system 2) straightened out, reshaped, and repainted the formerly rusty, loose pivot joint on the handle. AS GOOD AS NEW HANDLE!
Tune-​Up = $ 50 (oil change, air filter change, sharpening blades, lubricating the chassis)
Wheels = $ 30 ($ 15 a pop — were used parts but not worn at all)
Parts = $ 20
— — — — — — — — — — — — — — — — — — — — — — — — — — — — —
Cost = $ 100
Service doesn’t get any FASTER, EASIER, AND AFFORDABLE than this! Now… gotta wonder what other stuff they fix?
Ayd Hardware service… PRICELESS! =) Support the independent stores!
************************TIPS: ************************
PARKING: They’ve got 3 parking spots off the side road, south of the store.
RENTALS: They rent yard equipment. For example from their website:
3.5 and 5 horsepower tillers
Lawnmowers (also for sale)
Post hole diggers
Drop spreaders
SALES: They also sell refurbished mowers. I’ll be sure to pick up a replacement here when the Craftsman is on its last wheel. =P
******************************************************

This is a locally owned independent hardware shop in Towson. This is the sort of place that you do not see anymore– good old fashioned customer service and decent prices. I am sure that a big box store such as the Home Depot or Lowes has better prices and a wider selection, however I am happy to pay a premium because it is money well spent at AYD. I have made several trips into AYD and every time I have had a salesperson who is attentive, helpful and knows what they are talking about. They fix all sorts of things at reasonable prices as well. S